Customer Service Manager

CAROLYN ANN LYTTLE

*** ********** ***** **********, ** Mobile: 205-***-**** Email: *******.******@*****.***

SUMMARY

Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, and unlimited initiative. Proficient at quickly learning new procedures and taking ownership of various projects.

PROFILE

Outstanding communication, interpersonal, and organizational skills

Strong attention to detail, strategic planning and critical thinking skills

Excellent analytical, reasoning and problem solving skills

Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-pace atmospheres

Superior abilities in using MS Office suite applications

EMPLOYEMENT HISTORY

Experience: Abbott Nutrition

Administrative Assistant III 2015 to 2016

Serve as an assistant to the Plant Manager.

Coordinate and implement orientation for new hires. Administrative activities related to

on-boarding and separations.

Process expense reports through Concur.

Maintain Abbott Nutrition branding standards for all advertising markets, brochures and company newsletter

Work closely with Derringer food supply to ensure quality products are in café for employees to purchase, and verify expiration dates on products as needed.

Coordinate internal/ external off site meetings, company events, and prepare travel arrangements as needed for all personnel.

Set up, breaks down and transports promotional event equipment.

Provide administration and coordination of company service award recognition.

Order and maintain office supplies for all units.

Sycamore Medical Center 2013 to 2015

Office Administration/ Transportation Technologist

Ensure safety and confidentiality of all patients

Check patient in for appointments, verify insurance, collect additional information as needed.

Schedule follow up appointments as requested by procedure outcomes.

Manage a multi-line phone system, and all other office equipment

Safely transport 35-40 patients to various appointments throughout the hospital daily

Follow all HIPAA guidelines to ensure patient confidentiality and correct treatment procedures

Utilize computer software to locate patient location and complete assignments through Epic

Assist other staff members as needed to ensure patient comfort after transport is complete

Disinfect and sanitize all medical equipment involved during patient transport

Standard Register Company 2008 to 2013

Design Operations Manager

Manage design organization to exceed customer design expectations

Manage day-to-day operations of 23 direct reports to ensure goals and departmental tasks are carried out, customer deadlines are met and update reports as needed

Develop and implement processes to monitor key metrics to ensure accuracy of data, process efficiency and staff performance

Maintain and identify new accounts, while retaining existing accounts

Solid background in Human Resources including recruiting/ hiring, training, performance evaluations, benefits administration, and payroll processes

Design and present new strategies and initiatives for clients

Successfully maintained over 5,000 business accounts involving manufacturing, banking, and healthcare design logos, templates, forms, and other brand design standards

Delivered associate performance reviews, development, and/ or succession planning as appropriate

Communicates effectively with other departments, and divisions to resolve problems, and ensure efficient satisfactory products to our customers

Maintained monthly, quarterly, and annual budget of the Design Organization, to include updates of performance metrics for SRC scorecard

EDUCATION/AWARDS

University of Phoenix

2016- Bachelor of Arts-Business Management/ Marketing

Sinclair Community College

2008- Associate of Applied Science- Visual Communications

Unites States Air Force

2002- Honorable Discharge

Professional References

Kermit Payne

Email: ******.*****@******.***

937-***-**** Quality Manager Abbott Nutrition

Jamie Kasten

Email: *****.******@***********.***

205-***-**** Account Executive Waypoint

Heidi Loflin

Email: unknown

704-***-**** Design Director Standard Register Company

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