Human Resources Insurance

Abena T Quainoo

***- ** ***** ******, ****** Village, New York, 11429 * ********@***.*** * 347-***-****

PROFESSIONAL SUMMARY

To obtain a challenging position at an organization where I can utilize my skills and experience.

PROFESSIONAL SKILLS

Results-driven, decisive collaborator with proven success in building strong, lasting relationships with managers, associates, and customers.

Methodical in the approach to analyzing, assessing product knowledge, administrative writing skills, and meeting planning resolution.

Effective communicator who seeks positive resolution to problems through active listening and commitment to integrity.

Proven ability to lead and motivate teams to meet/exceed customer expectations with researching solutions to problems.

Organizes resources and collaboratively to meet multiple team objectives.

Experienced with client systems such as Loansphere, Lenstar, LPS, Clairfire, Tempo, Vendorscape and others.

RELEVANT EXPERIENCE

Aldridge Pite, LLP; 04/2012-06/08/2016

Aldridge Pite, LLP is a multi-state law firm offering services in Alaska, Arizona, California, Florida, Georgia, Hawaii, Idaho, New Mexico, Nevada, Oregon, Texas, Utah and Washington. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients.

Bankruptcy Assignment Paralegal- Peak Title Department

Analyzed and summarize title abstracts and recorded documents which affect condition of title to property (e.g., security deeds, conveyance, deeds and liens) Review Note Endorsement(s)/Allonge.

Compared descriptions in the chain of title to determine if vesting deed is correct.

Examined the Assignment of Mortgage chain to determine if additional Assignments are needed to complete the chain.

Drafted and prepared Assignments according to each state and county guideline.

Upload/Emailed Assignment draft to client system or via email for execution.

Maintained a spreadsheet with over 300 county court requirements and fees.

Updated and notate client systems with completion dates and coding.

Billed client systems for draft preparation fee and revision fee if required.

Reviewed resumes and conducted interviews with potential candidates seeking employment within the department.

Managed a staff of 2-5 employees with time frames, workload and daily productivity goals.

Maintained work schedules and PTO request.

Held and scheduled meetings with Bankruptcy and Foreclosure Managers, Supervisors and Team Leads to discuss score cards, timelines and client requirements.

Corresponded with clients such as Bank of America, PennyMac Loan Services, LLC, Flagstar, JPMorgan Chase, CitiBank, and SunTrust regarding Proof of Claim and MFR deadlines.

Johnson & Freeman, LLP; 04/2010- 04/2012

A member of the Fannie Mae Retained Attorney Network, is a full service law firm primarily serving the financial services industry and a full service law firm primarily serving the financial services industry. We represent this industry in mortgage foreclosure, bankruptcy, litigation, closings, eviction, replevin, commercial litigation, collections and general real estate issues.

Assignment Processor Paralegal

Reported directly to the VP of Foreclosure/Bankruptcy with broad ranged responsibilities that encompass the timely and complex preparation of foreclosure cases from discovery to the trail phase.

Liaisons between attorney, clients and government agencies.

Prepared reinstatement payoff quotes and process funds received.

Provided extensive communication with clients via phone, email and client systems.

Researched dockets to obtain specific data needed for servicer updates.

Prepared content specific documents for attorneys needed in court using client specific directives.

Drafted Assignments of Mortgage that detail each of the clients drafting directives and procedures.

Managed over six clients such as Bank of America, GMAC, Statebridge, Aurora, PNC,SunTrust, and Citi, providing updates on files, answering revision request, posting fees,requesting additional fees, and updates.

Created spreadsheets when needed to monitor files that are in follow up status.

Prepared and send Assignments to recording (ie: create cover letter, request recording checks, create shipping label, scan and note client system).

Locate and find missing defendants or judgment creditors for clients.

Trained over 20 employees as well as Supervisors and Managers on the Assignment of Mortgage process and different client directives and protocols.

Worked closely with the VP of Foreclosure to implement new directives for new and transfer files.

Crump Insurance Services; 12/2008-2010

Leading insurance wholesaler for almost 90 years.

Receptionist /Claims Preparer

Assisted numerous departs such as, Transportation, Property, Professional Lines, Casualty and VP of Operations.

Prepared and processed insurance claims for brokers and insurance agents.

Updated submission files and tax invoices.

Processed paperless mail and faxes, submission and all client correspondence through Imageright.

Staged files in Winbroker to ensure accurate quotes.

Ordered Loss Runs for agents as well as assisting underwriters with insurance inquiries.

Set up tax files for accounting in Winbroker for VP of Operations.

EZEM, INC; 03/2005-08/2008

One of the leading medical suppliers and wholesalers

Human Resources Assistant/ Receptionist

Pre interviewed applicants via phone before determining if a sit down interview was needed.

Substantiated applicants' skills by administering and scoring tests.

Scheduled drug testing for new hires.

Prepared and distributed new hire packets and training materials.

Assisted Human Resources Director with planning company outings and holiday festivities.

Updated and maintained employee addresses and contact information.

Answered 30 line phone system, routed calls to various departments and employees.

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