Administrative Assistant Customer Service

OBJECTIVE: Administrative Assistant

PROFESSIONAL SKILLS:

Professional customer service experience in call centers, retail stores and office environment

Excel in listening to customer needs, articulation of product benefits and creating solutions that provide value to the customer

Strong oral communication and interpersonal skills

Strong organizational skills with an ability to coordinate work priorities, work under pressure and meet deadlines

Proficient in Microsoft Office including Word, PowerPoint, Outlook and Excel

Ability to type 60 WPM

PROFESSIONAL EXPERIENCE:

Administrative Assistant 2016-Present

Canadian all Care College – Scarborough, ON

Answer 5-10 telephone and daily email inquiries from potential students regarding courses that are offered at the college

Effective filing of over 20-30 student records on a daily bases

Responsible for scheduling of 2-3 appointments daily for the counselors

Import 20 -30 students marks into the database which resulted in them completing their assignments and modules

Determine need of 2-3 visitors daily and direct them accordingly.

Provide administrative support to an academic team of 3-4 teachers

Complete contracts for over 4 students on a weekly basis which resulted increased revenue for the college

Update payment schedules of students on a daily basis

Registering and administering students', staff and teachers' attendance;

Benefits Administrator 2014 -2015

The Benefits Trust – Vaughan, ON

Successfully and accurately processed over 80 reimbursement claim requests from group members clients in accordance to their plan

Recorded 10-15 daily administrative changes which included enrollments, terminations, and status changes which resulted in a updated group member list

Answered 20 to member telephone and email inquiries regarding coverage resulting in customer satisfaction

Administrative Assistant 2013 - 2014

Canadian Cancer Society – Markham, ON (Volunteer)

Helped in organizing 3-4 donation campaigns which resulted in awareness about Cancer Research

Effectively managed and responded to over 10-15 calls for information in daily, without any complaints from callers.

Recorded and Assisted in tracking of donations which resulted in $1000

Managed and updated client information in Excel database made it easier to navigate information

Organized pamphlets containing information about upcoming events and mailed them to cancer survivors

Senior Sales Associate 2009 - 2011

Bed And Bath Plus – Mississauga, ON

Maintained detailed record of individual customers’ buying habits and preferences’ in customer database

Operated P.O.S system making it easy process purchases and returns

Developed creative design and fabrication of store front displays which help bring in drive by traffic

Trained 3-4 new hires resulting in increased customer satisfaction new employees resulting in knowledge

Oversaw the opening and closing of the store to prevent theft

Assisted with customer inquiries on linens and bath products which helped in increased sales

Senior Sales Associate 1998 - 2004

Down Under Linens – Mississauga, ON

Coordinated merchandise orders and deliveries with suppliers

Responded to customer telephone inquiries and orders resulting in customer satisfaction

Trained new employees about products, store policies and register operations which helped out in increased revenue

EDUCATION

Office Administration - Executive Program Seneca College Aug 2014

Business Administration Diploma Seneca College Apr 1995

References Available Upon Request

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