Healthcare Manager

Deborah Davis

**** ******** *****

New Windsor, MD 21776

410-***-****

**.******@*******.***

Professional Profile:

Experienced Program Director promotes team building, efficiency, and Innovative thinking. Compassionate and driven healthcare leader offers over 25 years of experience promoting expertise and delivery of enhanced rehabilitative services. Creates positive outcomes, utilizing interdisciplinary approach to develop programs that meet the needs of facility population. Detail oriented, multi-tasker, led team, facilitated increased productivity, improved revenue, and inspired excellent standards of care.

Knowledge and experience focused achievements:

•Promoted excellent customer service

•Supervised, supported and educated diverse staff

•Audited billing operations

•Implemented new referral process

•Advocated patient care needs

•Identified compliance/ risk management issues

Oriented and trained new Program Managers

Managed Key Performance Indicators

Enforced appropriate utilization of computer technology

Verified appropriate coding/documentation

Professional Experience

Program Director Rehab Care 2010- 2015 Sykesville, MD.

•Increased revenue; absorbing an influx of Medicare patients.

•Established relationships within community facilitating net- working and community resources

• Sustained developed programs consistently meeting excellent performance standards

•Expedited problem solving enabled communication to focus patient centered care and meet the psychosocial needs of the vulnerable populations.

•Identified patient care needs utilizing system processes, and direct collaboration with MDS to maintain excellent ratings of care with State and Federal Agencies.

Occupational Therapy Assistant Sundance Healthcare- 2004-2011 Several locations in MD

•Team presenter identifying patient care needs to interdisciplinary team at regular care plan meetings.

•Handled caseloads kept higher than 92% productivity.

•Utilized affective caseload management

•Identified needs of vulnerable patients

• Advocating patient needs

•Assessed cognitive deficits by administering establish testing protocols

Baker Homecare -2004-2006 Frederick, MD

•Assessed patient home environment for home bound patients

•Identified and implemented home modifications to promote safety and to maximize independence in home setting.

•Identified sources of assistance to cover the cost for equipment needs and facilitate procurement.

•Provided home modifications to promote function and safety

•Advised Case Manager of home modifications implemented and patient care needs/concerns observed.

Carroll County Hospital Psychiatric Unit – 1999-2005 Westminster, MD

•Administered psychosocial assessments adult and adolescents

•Identified psychosocial needs of all inpatient and/or out patients in day program

•Assisted patients in identifying ways to promote healthy lifestyle changes

•Provided Patient educational resources related to management of mental health and/or dual diagnosis.

•Collaborated with Psychiatrist and family care doctors to advocate patient care needs

•Led group therapy with Social worker with propose topics related to patient population

Chesapeake Assessment and Treatment Center – 2001-1999 Westminster, MD

•Homecare provided patient in home services, coordinated schedules with various disciplines, educated family member, provide DME as needed

•Hospice- provided comfort, quality of life, educated and trained caregivers management techniques

•Outpatients Pediatrics to Geriatrics

Professional Development

Patient Advocacy

In Process ICD-10 coding training

Teens at risk prevention

Advanced PAC (Positive Approach to Care)

Dementia Care Training with Tepa Snow

Involved with Alzheimer’s Association

Ten credits of Advanced Psychology

Carroll Community College Westminster, MD

Trained with Maryland Long Term Care Ombudsman Program

Education:

Associates Degree in Occupational Therapy Assistant

Catonsville Community College Baltimore MD

Graduated with Honors

Advanced Start Bachelor’s Degree in Health Care Management with 90 credits transferred from previous degree; to date 75 additional credits earned. Kaplan University

In Process Student completing BSHM with concentration HC informatics Colorado Technical University

Licenses and Certifications

Licensed COTA in State of Maryland – December 1990-June 2016

NBCOT

CPR

First Aide

Awards and Recognitions

Customer Recognition for Exceptional Care and Professionalism

Recognized for exceeding Performance and Productivity expectations

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