Technical Support Engineer

MUHAMMAD JAMAL

Mobile: 055******* //009***********

Email: ***********@*****.***

Address: Dubai - UAE

Date of Birth: 05-04-1988

Religion: Islam

Gender: Male

Visa: Visit

Nationality: Pakistanimailto:********@*****.***

CAREER SUMMARRY:

I am having MCS degree, Certified as CCNA(R&S)/CCNA (Security),CCNP(R/S),JNCIA-Junos and PaloAlto Firewall (ACE) along with 4 years of professional IT (Network and Support) experience. Expert in IT Support, Desktop Support, Technical Support, LAN/WAN, Configuration, Testing and Commissioning on variety of vendors like CISCO, HP, Juniper and Palo Alto network devices.

PROFESSIONAL CERTIFICATIONS:

Cisco Certified Network Associate (CCNA R&S - CSCO12820321)

Cisco Certified Network Associate (CCNA Security - CSCO12820321)

Cisco Certified Network Professional (R/S)

Juniper Networks Certified Associate (JNCIA-Junos) - QXGMZLSS9FQ4106R

Paolo Alto Networks Accredited Configuration Engineer (ACE) – PAN-OS

PROFESSIONAL EXPERIENCE:

Inara System – Peshawar - Pakistan

Network Administrator /Engineer (IT Support) - Oct 2012 till Nov 2015

Responsibilities:

Installing and configuring computer hardware operating systems and applications.

Monitoring and maintaining computer systems and networks, talking with staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.

Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

Providing support, including procedural documentation and relevant reports.

Setting up new users' accounts and profiles and dealing with password issues.

Responding within agreed time limits to call-outs.

Working continuously on a task until completion (or referral to third parties, if appropriate).

Prioritizing and managing many open cases at one time.

Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers etc.

Testing and evaluating new technology;

Maintaining / Updating the LAN/WAN diagram and complete inventory of network hardware along with interfaces, IP address, IOS version etc.

Installation, configuration and Networking of Routers and Switches

Testing/Configuration of CISCO Routers i.e. 26xx, 28 xx, 3650, 72 xx, 76 xx series.

Testing/Configuration of CISCO Switches (CATALYST) i.e. 29 xx, 35 xx, 65 xx series.

Configuration of CISCO Wireless Access Points (AP).

Configuring different Routing Protocols (RIP, IGRP, EIGRP OSPF and BGP).

Responsible for Installation, Updates, Testing, Office Applications and deployment of machine running Windows 2000/XP/2003 Server.

Designed Virtual Private Network (VPN) site to site and remote access solutions

Supervise all daily and weekly IT procedures and reports.

Maintenance and management of security devices, including, but not limited to maintaining firewall services to restrict network protocols and traffic, detecting intrusions or unauthorized access to networks, systems, services, applications or data.

Cisco Instructor for Teaching CCNA.

Extensive knowledge of PC/LAN-WAN communications hardware and software in multi-protocol environment.

HiLAL Contracting Company – Alain – UAE

IT Network Support - 5 October 2011 till September 2012

Responsibilities:

Design, Implement Preventive Maintenance for all IT hardware & Software.

Responsibility for all IT related issues (Networking and remotes sessions).

Installation and configuration of windows 2000 Professional & Windows XP professional.

Internetworking of Head office with Branch offices.

Networking, Hardware/Software troubleshooting.

Administrate VPN client’s connection and sessions.

Installation, configuration, and Networking of Routers and Switches

Maintained computer solutions network environment, including desktop PCs.

Maintained Data Backup Policies.

Worked in routers and solved client problems.

Solved client’s hardware and LAN problems.

TECHNICAL SKILLS:

Networking: TCP/IP, FTP, SMTP, PPP, Telnet, SSH, TFTP, NTP, POE.

Routing: Static Route, Default Route, Floating Static Route, RIPv1 & V2,

PBR, OSPF, EIGRP, BGP.

Switching: Vlan, Trunks, DTP, VTP, STP, PVST, RPVST, SPAN, RSPAN, HSRP, VRRP, GLBP, PACL, Port Security, MLS as DHCP, Router on a Stick, SVI, Ether Channel L2/L3.

Network Security: ACL, Time ACL, Mac ACL, NAT/PAT, Policy NAT.

VPN: IPsec VPN, Site to Site VPN,ASA Firewall,Paloalto Firewall(ACE).

IT: IT Support, Desktop Support, Technical Support

HARDWARES:

Cisco Catalyst Switches: 2900, 3500. 3700, 4500, 4900, 6500, ME 3400&3600.

Cisco Routers: 800, 1700, 2600 XM, 2800, 3600, 7200, 7600.

Cisco ASA: 5505, 5510, 5520, 5540.

Other Venders: JUNIPER.

PROFESSIONAL TRAININGS:

oCCNP R&S&T

oMCSE (Server 2012)

ACADEMIC QUALIFICATION:

Exam

Session

Board / university

MCS (Master of Computer science)

2015

QUSIT D.I.Khan PAKISTAN

B.SC(Computer science)

2012

Gomal University D.I.Khan PAKISTAN

REFERENCES:

References available upon request

Contact this candidate