Director of Learning and Training
Resume:
Valerie Fitzwater
**** *********** **. ******, ** 75249
*****************@*****.***
Summary
Dedicated, results-oriented manager with over 12 years of progressive real-world experience and leadership.
Professional Experience
Media Tech Institute Current
Student Services Dallas, TX
Maintain continuous alignment of program scope with strategic business objectives and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
Responsible to ensure compliance with corporate policies and procedures, ethical practices and the guidelines of government and accrediting organizations.
ITT Technical Institute October 2014 to September 2015
Registrar Desoto, TX
Maintain continuous alignment of program scope with strategic business objectives and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
Responsible to ensure compliance with corporate policies and procedures, ethical practices and the guidelines of government and accrediting organizations.
SAGU June 2012 to February 2014
Director of Online and Transfer Admissions Waxahachie, TX
Increased the company’s growth by securing new extension sites.
Responsible for building credibility, establishing rapport, and maintaining communication with extension sites at multiple levels, including those external to the organization.
Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.
Provided day to day supervision, training and professional development opportunities to staff.
SAGU June 2004 to May 2012
Director of Learning Centers Waxahachie, TX
Executed and maintained program management processes and disciplines in the areas of program schedule and quality management, communications management, human resources management, cost management and risk/issue management.
Presented dashboard reports on current programs
Designed and deployed new policies and procedures that improved efficiency while reducing volume of mistakes.
Exemplary track record of success in the recruitment and mentoring of team members that consistently produced results in high stress environment.
Education
Southwestern Assemblies of God University 2001 to 2004
Bachelor of Science Degree in Psychology Waxahachie, TX
Training
Noel-Levitz National Conference Attendance and completion of Student Retention Training
AACRAO National Conference Attendance and completion of Registrar Training program
Higher Education National Conference Attendance and completion of Student Retention Training
Disney Institute Regional Conference Attendance and completion of Customer Service and Management Training
Affiliations
American Association of Collegiate Registrars and Admissions Officers (AACRAO), 2004-2014
National Association of Intercollegiate Athletics (NAIA), 2012-2014, Character Driven Coaching Credentials
Core Qualifications
Operational Efficiencies Productivity and Time Utilization
Articulate Communicator Team Building and Staff Leadership
Relationship Building Strategic Vision and Project Planning
Management Collaboration Brand Management
Coaching and Mentoring Budget and Cost Control
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