Training Manager
Resume:
EDUCATION
Santa Barbara Art Institute, Santa Barbara, CA, Fine Art / Sculpture, 1972
Brooks School of Photography, Santa Barbara, CA, Photography, 1970
East Stroudsburg University, East Stroudsburg, PA, Psychology, 1968
Gannon University, Erie, PA, Mathematics, 1967
CERTIFICATIONS AND TECHNOLOGY-SPECIFIC TRAINING
Windows 7 Training - Mark Minasi, 2005
Windows Vista Training - Mark Minasi, 2004
Microsoft Certified Systems Engineer (MCSE), 2003
Microsoft Certified Systems Administrator (MCSA), 2003
Microsoft Certified Professional (MCP), 2002
EXPERIENCE WITH CORE TOOLS
MySQL, Ubuntu Linux, Moodle LMS, MS Office (MS PowerPoint, MS Word, MS Excel, MS OneNote, MS Publisher), Oracle UPK, TechSmith SnagIt, Adobe Acrobat, HTML, Jira Agile, Corel Graphics, Adobe Photoshop, Adobe Illustrator, Adobe Photoshop Elements, VMware Workstation 9.0, VMware ThinApp, Adobe Captivate, Adobe Presenter, Audacity, Skype for Business.
EXPERIENCE OVERVIEW
Hanford Smith possesses 10 years of customer support and training experience with Federal clients, most notably in the HHS/NIH domain. He has a very strong general knowledge of the Microsoft Office family of software products, a profound desire to share knowledge, and a patient, understanding approach. He has designed and developed training materials for the HHS HRSA EHBs (Electronic Handbooks) for the past 5 years, and prior was a training specialist/training manager for HHS NIH CIT Training for 5 years.
Mr. Smith has facilitated many different forms of training, such as traditional classroom training, brown-bag sessions, workshops, and web training. He has created user manuals, leaflets, quick reference and user guides, storyboards, and newsletters. Mr. Smith is proficient in the creation of self-help videos utilizing Adobe Captivate, and other video editing software.
His fifteen years of experience in information technology and his technical skills provide a wide base of knowledge to draw from. His proficiency with training related software such as MS PowerPoint, MSWord, Adobe Captivate, Oracle UPK, TechSmith SnagIt, and Adobe Acrobat help to enhance his versatility. Mr. Smith also has minimal, but working knowledge, of HTML and SQL. Recently, Mr. Smith has undergone Agile Basic training, Agile Estimating training, to become more proficient in this development environment.
PROJECT EXPERIENCE - REI Systems
Senior Customer Technical Training Specialist/Senior Technical Writer, General Services Administration (GSA), Integrated Award Environment (IAE), Federal Business Opportunities (FBO) Website, REI Systems,
Sterling, VA, October 2015-April 2016
As a Senior Customer Technical Training Specialist, Mr. Smith was responsible for creating user guides and other training material for the Modernization Transition Project for the FBO Website.
Mr. Smith reviewed and edited written deliverables.
Planed, created, organized, wrote, edited, and maintained a variety of functional documentation.
Interviewed the client as per the requirements and then created easy to understand instructions on how to use the web based applications.
Senior Customer Technical Training Specialist/Senior Technical Writer, HHS Health Resources and Services Administration (HRSA), Electronic Handbooks System (EHBs), REI Systems, Sterling, VA, August 2010-April 2016
As a Senior Customer Technical Training Specialist, Mr. Smith was responsible for designing and delivering end user training for the HRSA EHBs program. The EHBs is the REI Systems-developed E-Grants Management Platform through which the agency allocates more than $7 Billion in grants annually for the healthcare services in underserved communities. He was also responsible for creating user guides and other printed training material. Other responsibilities included designing and creating online training products using such tools as Oracle UPK and Adobe Captivate.
Provided technical writing and website content-writing.
Developed, wrote, edited and published technical documentation.
Edited the written content and proposed website administration guidelines for content management.
Wrote and edited demo and training scripts for customer technical trainers and customer service reps.
Reviewed drafts from team contributors for clarity.
Edited the written content of others and proposed guidelines for content management.
PROJECT EXPERIENCE - SAIC
Training Specialist/Training Manager, HHS National Institutes of Health (NIH) Center for Information Technology (CIT) Training Branch (TB), SAIC, Bethesda, MD, August 2005-May 2010
As a Training Manager, Mr. Smith managed a training program as an assistant to the Branch Chief. He oversaw all aspects of the CIT Training program, which included facilitation of training sessions, development of training materials, active support of other instructors, and setting up and managing the classroom environment. Mr. Smith collaborated with Scientists, Subject Matter Experts, and IT specialists to develop solutions for delivery of scientific and IT classes. Mr. Smith regularly taught 7- 9, three hour classes per semester in a program that had 3 semesters a year, with typical attendance of 15 to 30 students in each class. He also participated in the design and development of eLearning materials. He was an integral part of the design and implementation of a web based training registration application developed specifically for the program.
EMPLOYMENT HISTORY
Employer
Location
Title
Term
REI Systems
Sterling, VA
Senior Technical Customer Training Specialist/Senior Technical Writer
August 2010-April 2016
SAIC
McLean, VA
Training Specialist/Training Manager
August 2005-May 2010
REI Systems
Sterling, VA
Systems Administrator
April 2005-August 2005
Computer Training.com
Hunt Valley, PA
Assistant/Junior Trainer
April 2003-August 2005
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