HR BUSINESS PARTNER
Resume:
ANGELA O. AIRHIENBUWA
* ****** ******* ******, ********** Estate, Badore, Ajah, Lagos
*********@*****.***
S K I L L S A N D E X P E R I E N C E P R O F I L E
Technical: I have some experience in carrying out recruitment exercises and training new employees. These skills were gained while working with Eagle 8 Consulting, Business Resource Associates and First Trustees Nigeria Limited where I was required to shortlist prospective candidates for interviews, prepare interview reports, prepare clients monthly payroll, plan implementation and evaluation of training programs and evaluating feedback from training programs. My master’s degree program helped to bring further clarity to some of the exercises undertaken on the job.
Management: My experience as the Head of Customer Service Unit while working with First Trustees Nigeria Ltd for a year has added to my skills in time and people management. My previous jobs required me to manage time effectively in order to meet tasks assigned to me from start to completion.
Analytical: I quickly observe my environment for problems and improvements so as to proffer solutions. My experience in the consulting firms I worked with helped to fine tune my skills within a highly competitive work environment.
Teamwork and Communication: I enjoy working with people and strongly believe that a lot can be achieved within a team by sharing and transferring information with members of the team. I do not see a challenge working with others in other to achieve a common goal. Based on experience, I quickly learn to understand my team members and work with them in order to deliver excellent results in any given task. My previous jobs required that I work within teams on a daily basis in order to deliver on set targets. From various job roles, I have also learnt how to communicate with customers/clients and deliver excellent service.
E D U C A T I O N
2008 – 2010 M.Sc Human Resource Management, University of Salford
Result: Merit
1998 – 2003 B.Sc Accounting, University of Benin, Nigeria
Result: 2nd Class Upper Division
1991-1997 Greater Tomorrow Secondary School, Benin City
EMPLOYMENT
Jan. 2013 till date Spring Green Land Farms (You Win Initiative)
H.R. Business Partner
Responsibilities:
Co-ordination and provision of Administrative/Human Resource services.
Supervision of store and inventory management, filing as well as staff records.
Co-ordinating recruitment exercises-recruit, lead, train, motivate, develop and empower team members in accordance with the Business’s Policies and procedures.
Develop and maintain appropriate and effective communication with staff on all matters relating to the company and all legislation and regulations which apply to it.
Payroll Administration and remittance of statutory requirements to State Government and PFAs.
Support the business area with the management development of their people, providing advice, guidance and ad-hoc training on Personal Development Plans and work with the business area to establish and introduce systems that identify employees with high potential, develop career paths in consideration of key roles for succession planning and self-development.
Embed a performance management culture within the business area as a means of driving business improvement by ensuring clear objectives, feedback and the improvement of customer service through behaviours aligned with our values.
Contribute to the development of the wider HR strategy and work closely with other managers to ensure cohesive and coordinated services across the Business.
Oct 2012 till August 2013 PAL Pensions
HR Analyst
Responsibilities:
Co-ordination and provision of Administrative/Human Resource support services to Business Development Agents.
Co-ordinating all administrative support services to Regional and State Branch Offices.
Procurement of supplies and services, provision of local utilities and service requirements as well as disposal of Assets.
Liasing with service providers to ensure optimal performance of machinery and equipment.
Supervision of the co-ordination of insurance of company assets and other related insurance policies.
Supervision of store and inventory management, departmental filing as well as staff records.
Supporting recruitment exercises.
2010 -2011 The Listening Company,Manchester, U.K.
Customer Advisor
Responsibilities:
Handling in-bound calls
Tailoring customer needs to our wide range of services
Taking customer payments,orders,returns and order queries
Offering other services that would suit customers current and future needs
Handling customer complaints
Achievement:
Advisor of the Month Award for the Month of October,2010.
2007- 2008 First Trustees Nigeria Limited (A Subsidiary of First Bank of Nigeria)
Head, Customer Service Unit
Responsibilities:
Developing rapport with clients, giving appropriate information to them and helping to resolve clients varied queries.
Setting up new clients and ensuring Know Your Customer (KYC) documents for clients are in place.
Preparing clients investment positions.
Accepting and lodging cheques received from clients, lodgment of dividend warrants received from all sources.
Collection of clients certificates for verification for stand alone accounts and public offers/bonus issues when due as well as outstanding dividend warrants from registrars.
Reconciliation of clients’ accounts with Registrars.
Handling client complaints.
Performing recruitment exercises for members of Customer Service Unit.
Achievements:
Establishment of the customer service and general enquiries helpdesk.
Updating existing clients’ data.
2005-2007Union Registrars Limited (A Subsidiary of Union Bank of Nigeria)
Customer Service Officer
Responsibilities:
Revalidation of shareholders dividend warrants.
Effecting changes in shareholders addresses, telephone numbers and other data update information.
Issuing forms for replacement of certificates and dividend warrants.
Mail response and general correspondences.
General enquiries on shareholders accounts.
Any other customer care activities.
2005Business Resource Associates
Analyst
Responsibilities:
Performing recruitment exercises such as identifying and short-listing candidates for interviews, preparing interview reports.
Preparation of clients’ monthly payroll.
Preparation of clients monthly Financial Statements (Profit and Loss, Balance Sheet) and reconciliation of cashbook balances with bank statements.
Providing customer care for clients.
2005Eagle 8 Consulting-
Consulting Officer
Responsibilities:
Performing recruitment exercises such as identifying and short-listing candidates for interviews, preparing interview reports.
Planning implementation and evaluation of training programs.
Evaluating feedback forms on assessments for seminars conducted by the company.
Preparation of clients monthly Financial Statements (Profit and Loss, Balance Sheet) and reconciliation of cashbook balances with bank statements.
Providing customer care for clients.
PROFESSIONAL AFFILIATIONS
Affiliate Member CIPD
TRAINING
Boot Camp Training by You Win November 2013
The Making of Innovative Leaders: Winning Leadership Strategies for building world class organisations and societies by Brian Tracy August 2013
Boot Camp Training by You Win July 2013
IntermediateExcel Training byJDRT Technologies Solution Ltd April 2013
Advanced Skills for the Practical Trainer by Mind Plus April 2013
Business Training by You Win Feb 2013
Strategy Session by LBS Consultants Jan 2013
Leading Teams by Box and Cedar July 2008
Customer Service Training by Frontline Solutions November 2007
Efficient and General Management Course organized by Hesondic Consulting August 2007
Managing Time for Personal Effectiveness organized by Ponat Consulting March 2007
Partnership in the Workplace organized by Qualiserve Management Services December 2006
Effective Customer Service organized by Benifade and Associates December 2006
Dynamics of Shares Management organized by Institute of Capital Market Registrars April 2006
Managing Customer Value in Share Registration Business organized by Resolute Consults December 2005
The Essence of Leadership by Eagle 8 Consulting June 2005
Becoming an Entrepreneurial Employee by Eagle 8 Consulting May 2005
H O B B I E S
Hobbies include singing and writing poems.
R e f e r e n c e s A v a i l a b l e U p o n R e q u e s t
Contact this candidate