Manager Customer Service

Job Objective

Seeking senior/managerial level assignments in Production, Operations / Customer Service with a leading organization of high repute

Profile Summary

A focussed and result oriented professional with more than 18 years of experience in

Production Planning Operations Customer Care Support

Techno-commercial Marketing Materials Management Liaising & Coordination

Statutory Compliance Cost Controlling Process Control Engineering

Currently associated with SPARKLINE WELDERS, Mumbai as Factory Manager

A keen strategist with expertise in managing entire production operations with key focus on top line & bottom line profitability by ensuring optimal utilization of resources

Deft in implementing ISO 9001:2008 as a Management Representative

Skilled in conceptualizing and effecting process initiatives to enhance efficiency and productivity

A leader with strong skills in taking process improvement and cost reduction initiatives and implementing quality systems for enhancing plant efficiency

Effective communicator & negotiator with strong analytical, problem solving & organizational abilities

Competent of independently handling factory unit

Core Competencies

Overseeing production related tasks including planning, procuring, controlling and troubleshooting thereby achieving the planned periodic schedules

Conceptualizing & implementing projects annual improvement plans for process reengineering & technology absorption for expansion and new products

Ordering, receiving & disbursing of materials/ supplies, maintaining inventory and keeping records

Budgeting the funds for procurement & sourcing materials by ensuring optimum utilization of materials

Ensuring minimum rejection by identifying root cause and getting a long term solution for the same

Overseeing smooth erection, installation and commissioning of the equipment at the project site

Providing strong Customer Support and After Sales within shortest time frame

Upgrading troubleshooting data on regular basis & ensure least downtime during servicing of machines.

Ensuring optimum inventory levels for achieving cost savings for without hampering the project operations and preparing reports for the same

Active participation and document preparation of Manual as well as e-Tenders

Organisational Experience

Since Jan’13 Sparkline Welders, Mumbai as Factory Manager

Responsibilities:

Accountable for:

oMaterials management

oProduction planning for both Electronics & Mechanical section

Identifying all types of Electronics and Mechanical components

Accomplishing production target, adhering to quality standards & minimizing rejection rate

Carrying out inspection of incoming material as per quality plan

Arranging AMC & customer support within short notice period

Coordinating with R&D & Marketing Departments as well as customers to get a feedback on the service delivered

Accomplishments:

Successfully achieved 0% rejection rate and production done within the deadline without compromising on the quality aspect

Efficiently changed the culture and motivated the team member/ employees

Significantly implemented:

oCost-controlling method which led to a reduction of monthly expenditure to less than half and received appreciation for the same by the Management

oIn-process Test Report to check voltage / current across major critical electronic components

oPreventive maintenance schedules on fortnight basis

Carrying out entire government liaison work

Sep’11 – May’12 Ambetronics Engineers Private Limited, Mumbai as Manager-Operations

Responsibilities:

Reported to Managing Director and led a team of 45 people

Developed Plans for Production

Coordinated with Stores, R&D and Marketing departments

Accomplishments:

Successfully implemented:

oCost cutting methods through proactive planning and regular co-ordination with inter-departments and received appreciation for the same by the management

oCompulsorily checking of instruments for 48 hours before dispatch which helped in reducing rejection rate and getting repeated orders from the clients

Dexterously brought a change in existing process flow which led to seamless operations and increased productivity

Nov’03 – Aug’11 Fykays Engineering Private Limited, Mumbai as Service Manager (HOD)

Responsibilities:

Reported to Managing Director and led a team of 34 people

Looked after:

oProduction planning and materials management

oMarketing of company products

Accomplished production target adhering to quality standards & minimized rejection rate

Improved team’s technical & administrative skills

Encouraged marketing of products

Planned on-site training for service engineers

Handled installation & commissioning of systems at customer site, within short notice period

Maintained troubleshooting data on regular basis & ensured least downtime during servicing of instruments

Managed customer records for servicing and tracking for future analysis

Acted as Management Representative (M.R) for ISO 9001: 2008 certified by TUV Rheinland Group

Project Handled at Fykays Engineering Pvt Ltd.:

Handled international project of Multi-station Graphic Pyrometer (Temperature Measuring System) at M/s Shafiul Alam Steel Plant at Bangladesh

Accomplishments:

Played a major role in minimizing the rejection of instruments to almost ZERO and achieved success in the same

Was a part in Indo-Malaysia Exhibition held at Kaulalampur, Malaysia

Took self initiative & marketed products which contributed significantly to the company’s turnover

Effectively handled external surveillance TUV ISO 9001:2008 Audit without NC

Previous Experience

Nov’02 - Mar’03 Kobian ECS India Private Limited, Silvassa as Section Manager (HOD)

Aug’99 – Oct’02 CEL Infotech Private Limited, Daman, U.T. as Production Manager

Jun’98 - Jul’99 Minicomp Limited, Daman, U.T. as Production In-charge

Jan’93 - Jun’98 Sujata Infotech Limited, Patalganga, Raigad as Senior Production Engineer

Education

1993 B.E (Electronics) from KES Engg. College, Pen, Mumbai University

1987 12th from Janata Vidyalaya, Mumbai Divisional Board, Khopoli with 1st division

1985 10th from Shishu Mandir, Pune Divisional Board, Khopoli with 1st division

Certification

Certified as Microsoft System Engineer (MCSE) on Windows 2000 Platform

Knowledge Purview

Adept in MS Office (Word, Excel, PowerPoint) & Internet Applications

Well versed with usage, installation & configuration of OS like Windows 95/98/2000/XP

Exposure to Hardware and most of the products used in peripherals industry like Motherboards, Speakers, TV Tuner Cards, Web Cameras, Hard drives, Modem, etc.

Proficient in Networking and Instrumentation

Conversant with most of electronic instrumentation products required in service industry like Data Scanner, Data Logger, Gas Detectors, Humidity & temperature controller, Flow Transmitter, Counter, RPM, O2 Analyzer, CO2 analyzer, thermocouple tips, In-situ Oxygen Zirconia Probes, µP controlled Bearing Induction Heaters, All type of Welding Machines and Air Plasma & CNC cutting Machines

Personal Details

Date of Birth: 8th July, 1969

Address: Pam Gruh-I C.H.S, B / 106, 1st Floor, Manvel Pada Road, Virar (East) - 401305

Languages Known: Hindi, English, Marathi and Gujarati

Passport Details: L 4803795 (Issued Thane, Valid up to 25/08/2023)

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