Management Service
Resume:
Oral A.Semple, Author
**A Ijzerhertstraat
Abrabrokie Community
Paramaribo,Suriname S.A
******************@*****.***
Objective
Service-focused social worker and program coordinator with a strong commitment to serving the needs of disadvantaged youth and adults, including homeless, emancipated youth and special-needs populations.
Excel in program and organizational planning, with documented success overcoming challenges of limited resources and financial constraints to design high-quality, cost-effective and comprehensive service offerings.
Skilled in building community support, key coalitions and strategic inter-agency partnerships. Backed by solid credentials (MPH) and equal strengths in program, personnel and case management.
Work Experience
Service Coordinator / Lead Case Manager / Case Manager
Alpha Community Volunteer Homeless Shelter, (ACVHS) Ltd Dec 2015-Present
Program Contributions:
1.Designed and implemented creative group programs benefiting mentally handicapped consumers (ages 22 to 60) and enhancing their social skills and self-esteem.
2.Launched an ongoing event agenda that included Circles Program, holiday celebrations, current events discussion groups, voting trips and numerous community excursions.
3.Facilitated supportive services/counseling for client family members to address special concerns and ease the transition during home holiday visits.
4.Forged community connections benefiting staff, clients and their families.
5.Collaborated closely with interdisciplinary team members on development of appropriate case plans meeting individual client needs.
6.Demonstrated outstanding case management (caseload of up to 78) and dedication to clients, as evidenced by repeated promotions throughout tenure.
7.Achieved a record of job-training programs among clients, propelling both individual and program success through subsequent income generation.
8.Provided highly visible, caring client service that resulted in 100 percent of assigned clients remaining eligible for housing during tenure (zero evictions).
9.Led turnaround of emancipated youth program from a 90 percent monthly turnover rate to a 10 percent monthly turnover rate within three months. 10.Motivated program participants to earn high school diplomas/vocational training, enroll in community college or secure full-time employment.
11.Developed proposal and delivered presentation that won $100,000 grant to overhaul one of agency’s Single Room Occupancy (SRO) facilities. 12.Out-competed 75 other homeless shelters and youth programs to win corporate funding.
13.Proved need for and acquired license that allowed agency to provide housing to emancipated youth with children. Retrofitted facility with childproof safety features and launched child-care programs carried out by certified child-care professional.
Senior Social Worker/Case Management Specialist
The Caribbean-American Family Institutes (CAFI) Ltd Dec 2015-Dec 2016
Designated Responsibilities:
1.Conducts admission assessments and interviews with residents and/or families to evaluate the appropriateness of placement; identifies the need for special services.
2.Interprets residents' rights and responsibilities to families and staff, and Advocates for residents' physical, mental and psychosocial well-being.
3.Facilitates communication with the Interdisciplinary Team on behalf of residents including, but not limited to, medical, nursing, dietary, rehabilitation and psychiatric services.
4.Coordinates and monitors needed available services for residents to assure optimum levels of physical, mental and psychosocial well-being and independence.
5.Initiates and facilitates small group meetings of residents, families and staff directed at a fuller understanding of institutionalized residents, their health-related issues and fuller participation in improving residents' physical, mental and psychcsocial well-being.
6.Involves residents, families, Interdisciplinary Team and Administration, as appropriate, regarding matters such as bed retention, room changes and discharges.
7.Interprets residents' needs and behavior; extends professional intervention to staff suggesting positive approaches, such as alternatives to the use of physical restraints and psychotropic drugs.
8.Facilitates interdisciplinary care planning conferences. involving residents and/or families; acts as designated representative in care planning conferences
9.Assists with STOP grant; compiles statistical data for grant reporting and assist with grant applications.
10.Develops brochures and educational materials to assist client recovery.
11.Represents the Social Service/Admissions Department at agency and/or interdepartmental meetings as required.
12.Performs other related duties as assigned.
Social Worker Specialist/Case Consultant
The Responsible Parenthood Association (RPA) Ltd Nov 2014-Nov 2015
Designated Responsibilities:
1.Exercises impeccable judgment regarding when to inform and consult with the Director of Case Management.
2.Communicate sensitive and confidential matters regarding complex cases within the guidelines
3.Identify and document the network of campus and community services to meet specific needs related to academic stress, legal issues, mental health services, financial support agencies, food services, etc.
4.Serve as a point of contact for campus community members who are seeking consultation and advice about our services for students who seem to be experiencing distress
5.Manage inquiries and care reports of students of concern and advise staff and faculty on how to manage complex student issues
6.Provide Case Management and organization for Student of Concern cases
7.Serve as a strategist for Case Management with students experiencing distress
8.Connect students with the appropriate resources on and off campus serving as a liaison to community resource
9.Responsible for gathering initial information, determining behavioral interventions, developing and communicating recommendations
10.Investigates each case by applying professional expertise on behavioral and psychological risk factors
11.Establish assessment and evaluation procedures for case management
12.Assesses residents' potential for discharge, reviewing discharge status with Interdisciplinary Team.
13.Coordinates with community agencies in providing services to victims
Domestic Violence Case Worker/Consultant
National Women"s Foundation For Domestic Violence & Abuse (NWFDVA) Ltd Dec 2013-Oct 2014
Designated Responsibilities:
1.Assists patients and families in adjusting to episodes of acute and chronic illness,coping with lifestyle changes precipitated by illness or disability.
2.Participating in restorative health programs; carrying out discharge recommendations; and addressing issues of death and dying.
3.Using a variety of treatment modalities, assists patients and families in the alleviation or resolution of social, financial, cultural and emotional 4.problems and barriers related to the patients' successful management of issues related to illness, health care and rehabilitation.
5.Provides psychosocial assessment, discharge planning, coordination, community referrals, and support/counseling.
Coordinates services and provides comprehensive support for patient populations from neonate through geriatric.
6.Assesses each resident’s needs and develops an effective counseling/support relationship
7.Counsels residents and families as needed, helping to deal with issues such as social interaction, intellectual stimulation, death and dying, and other emotional or mental changes
8.Provides referrals to community and medical services that will benefit the resident helps with the discharge process
9.Ensures that required documentation is complete and is in compliance with regulations and standards
10.Ensures compliance with all applicable state laws and all company policies.
11.Attends all staff meetings, trainings, and educational classes as required Performs other duties as assigned
12.Provides assistance and support to residents' families and/c,: designated representatives around institutionalization and health-related issues.
13.Organizes bereavement counseling for residents, families, staff, friends and other affected individuals.
Social Worker Adviser/Case Specialist/Adviser
New Lifestyle Intervention Counseling For Families & Children (NLICFC) N.V Nov 2012-Dec 2013
Designated Responsibilities:
1.Provides crisis intervention and support to victims of domestic violence.
2.Provides personal advocacy, support and follow-up for crime victims and family members.
3.Acts as a victim services liaison between victims and the City Prosecutor's Office; attends court to provide case information to judges on behalf of victim.
4.Attends initial appearances and arraignments at City Court.
5.Prepares victims for involvement with the criminal justice system; explains victims' rights and accompanies victims to court proceedings and restitution hearings.
6.Assists victims in completing petitions for court orders, such as Orders of Protection and Injunctions against Harassment.
7.Provides case information to judges and/or domestic violence prosecutors on behalf of the domestic violence victim.
8.Gathers and retrieves restitution information and victim impact statement from domestic violence victims and the City Prosecutor's web page; provides this information to domestic violence Prosecutor prior to court appearance.
9.Notifies City Prosecutor when a victim invokes their rights, and coordinates with detention officers on release of prisoners.
10.Generates and mails victim notification letters and provides necessary information to victims.
11.Writes and reviews reports on progress of cases and enters case dispositions into Just Ware and sends final victim letters on all domestic violence matters.
Special Case Services Worker
Heaven's Heights Life Line Counseling Services (HHLLCS) Ltd Sept, 2000-Nov 2012
Designated Responsibilities:
1.Provide intensive case management to include: ongoing assessment of needs, engaging clients into the service system, providing transportation, client advocacy, crisis intervention, establishment of a continuum of care to meet basic needs, medical needs, mental health needs, substance abuse needs, dental needs, long term or convalescent care needs and follow-up services, in a clinic or outreach setting.
2.Locate homeless individuals and families and increase awareness of and access into the service system by offering case management, behavioral health and substance abuse treatment referrals, appointments for primary health care services and specialty appointments.
3.Offer referrals for shelter, clothing, food, and benefits.
4.Assess client's mental health, substance abuse history and willingness for treatment, determine eligibility for entitlements.
5.Develop and coordinate case plan to meet individualized needs of clients and avoid fragmentation and organizational barriers to service delivery. 6.Maintain documentation for medical record and case related activities as required by the agency and licensing authority.
7.Assist with obtaining data pertinent to the program.
8.Provide information to and collaborate with program staff, referral sources, community resources, and homeless providers regarding services available through the agency.
9.Assist in community assessment and public health initiatives to address the problems of the homeless
Arranges for residents, families and/or designated representatives to meet with Department of Health staff as necessary.
10.Participates, if requested by residents, in the organization and on-going functioning of the Resident and Family Councils.
11.Coordinates and facilitates the referral of residents for needed and/or requested services and outside resources not available in the Center.
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to assess potentially disturbed and unstable people and provide effective interventions.
Ability to act effectively in emergency and crisis situations
Ability to plan, coordinate and present training programs and workshops.
Ability to establish rapport with people of various ethnic and socio-economic backgrounds
Ability to communicate effectively both orally and in writing.
Ability to maintain confidentiality.
Ability to provide crisis response within time periods established by the Police Department.
I have the Knowledge of child protection, the principles and dynamics of child development,
I have knowledge of the issues and dynamics of child abuse and neglect, domestic violence,and the effects of a dissolution of marriage on children, I have the knowledge of social services available to children, the operations of Courts System and the Guardian,
I have the ability to communicate effectively with people from culturally and economically diverse backgrounds, and people involved in emotionally distressing situations,
I have the ability to recruit volunteers,conduct training, and make presentations to community organizations.
I have the ability to encourage and motivate volunteers, case coordinators and support staff.
I have the ability to maintain proper documentation on case activity and to assist in the preparation of detailed court reports recommending a course of action for children.
I have the Knowledge of the criminal justice system, procedures, policies and limitations.
I have the Knowledge of behavioral health, social services, and other community services and resources.
I have the Knowledge of Crisis intervention techniques, counseling, and case management responsibilities.
I have the Knowledge of Police Department policies and procedures.
I have the Knowledge of Computerized data management systems.
Disciplined/Academics:
Master of Science in Public Health Care Degree,Capitol University,USA,2010
Bachelor of Science in Social Work Degree, Capitol University,USA,2000
Expertise Skill / Experience
Case Planning & Management Expert, Currently used / 13 years
Client Advocacy, Expert Currently used / 13 years
Community-Client Relations Expert, Currently used / 13 years
Client Needs Assessment & Response Expert, Currently used / 13 years
Community Outreach Expert,Currently used / 13 years
Program Administration & Policy Development Expert, Currently used / 11 years
Grant Program Management Intermediate Expert, Currently used / 11 years
Fundraising & Donor Relations Expert, Currently used / 11 years
Licensing Issues & Regulatory Compliance Expert, Currently used / 11 years
Staff Development & Supervision Expert, Currently used / 11 years
Inter agency Partnerships / Referrals Expert, Currently used / 13 years
Life-Skills Counseling Expert, Currently used / 11 years
Additional Information
Respected builder, leader and member of interdisciplinary teams -- instill a shared sense of purpose to provide optimal services, resources and programs for those in need. Deeply committed to improving the quality of life for clients, with a special interest in providing case management services for homeless individuals.
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