Customer Service Medical

VASHTI MOHAN-ARIES

** ******* *****, ********, **. L6P 3T3

416-***-**** ~ *******@******.***

Profile

Over fifteen years of experience with administration, customer service, accounting and data management

Computer skills including MS Office, SDC, Business Vision and proprietary medical records software

Conflict resolution and maintaining positive and constructive labor relations

Attention to detail to ensure data integrity and accuracy

Tracking and managing customer service issues and concerns

Multi-tasking, problem solving and detail oriented

Team player, motivated learner, enjoys challenges and remains positive

PROFESSIONAL EXPERIENCE

Corwin Distribution June 2015 – March 2016

Accounting Administrator

Post customer payment and run cash receipts report to make sure payment are balance with the bank

Preparing bank deposit (excel) – take deposit to the bank

Balance Visa, MasterCard and direct deposits daily and post to accounts

Validating customer purchase orders for release

Calling customers for payment when needed in order to release order- making collection calls

Investigate short payment made by customers

Answering customer inquires

Open mail and distribute

Pegasus Medical Centre August 2014 – February 2015

Medical Secretary

Maintained strict confidentiality of information handled on a day to day basis

Greet visitors and handle incoming calls / scheduled and confirmed appointments

Performed administrative duties and maintained filing system

Liberté Natural Foods

Administrative/Accounting Specialist June 2005 – May 2014

Accounts Reconciliation and posting cash

Daily general and month end closing

Internal / External audit support

Investigate short payment made by customers – call customers for payment

Sort cheques into current and post-dated cheques – Record cheques into customer notes

Send credit reference to new vendors

Created a data base to track missing invoices, signatures and store stamps to let dispatch know of outstanding issues – access to information available to Accounting and dispatch

VASHTI MOHAN-ARIES 2/2

PROFESSIONAL EXPERIENCE (CONTINUED)

International Brotherhood of Electrical Workers (I.B.E.W.) 1995 – 2004

Administrative Secretary

Reviewed collective bargaining documents to ensure accuracy

Coordinated meetings, appointments, travel arrangements for senior staff and International Executives

Managed information inventory system of stock orders and transactions

Received and coordinate mail delivery

Responded to customer concerns/issues and provide resolution to ensure customer satisfaction

Compiled and revise materials for courses and agreements

Processed accounts payable/receivable, monthly statements and financial reports

Managed alpha- numeric filing system for easy access and retrieval

Princess Margaret Hospital: Ontario Cancer Institute 1989- 1995

Medical Secretary: Outpatient Department

Registered incoming patients and conduct interviews to elicit information required for prioritization

Scheduled patients for laboratory tests, medical examinations and consultations

Responded to patient inquiries and complaints in a professional and efficient manner

Welcomed visitors and direct to appropriate departments

Professional Development

Diploma in Computer Programming & Business Systems

Herzing College

Anatomy and Physiology, Pathophysiology I & II, Health Information Management

George Brown College

Medical Terminology

Ontario Cancer Institute

Medical Secretarial

Danforth Technical School

Certificate: Christopher Leadership

Christopher Leadership Program

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