Professional Summary

Skills

Work History

PATRICIA MARTINEZ

*** ****** **** *********, ***********, NM 87105 • Cell: 505-***-**** • acvcet@r.postjobfree.com Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Retail Sales Associate with more than 25 years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Accomplished Assistant Store Manager with 10 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management.

Customer-oriented

Active listening skills

Consistently meets sales goals

Credit card transactions

Retail sales

Computer literate

POS systems knowledge

Upselling techniques

Merchandising

Stocking

Skilled problem solver

Shipment processing

Personable

Motivated team player

Employee relations

Natural leader

Fluent in Spanish]

CSP, 11/2015 to Current

H & R Block – 5201 Ouray NW

Operated a cash register for cash, check and credit card transactions with [Number]% accuracy. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Followed up with over [Number] customers each week to verify that they were satisfied with purchases. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Verified that all customers received receipts for their purchases. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Communicated clear expectations and goals to each team member. Actively pursued personal learning and development opportunities. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Preserved a perfect attendance record for [Number] months. Cashier/ Lead Cashier, 08/2009 to 09/2013

Flying J – 9911 Avalon NW Albuquerque, New Mexico 87105 Operated a cash register for cash, check and credit card transactions with [Number]% accuracy. Education

Operated a cash register for cash, check and credit card transactions with [Number]% accuracy. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Trained [Number] new sales associates each quarter. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Verified that all customers received receipts for their purchases. Followed merchandising guidelines to present visually appealing displays. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Communicated clear expectations and goals to each team member. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Worked with the management team to implement the proper division of responsibilities. Actively pursued personal learning and development opportunities. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised and directed all merchandise and shipment processing. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Maintained established merchandising standards, including window, sales floor and promotional displays. Preserved a perfect attendance record for [Number] months. Relocation Specialist, 03/2007 to 05/2009

JPA Real Estate Services – 244 55th St. SW Albuq. NM 87121 Handled all customer relations issues in a gracious manner and in accordance with company policies. High School Diploma: 1975

Roswell High School - Roswell, 88202, NM

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