Business Manager

QUALIFICATION PROFILE

Highly competitive and results-oriented professional, offering high-caliber management qualifications honed from

extensive experience in the sales and marketing industry. Demonstrate proven adeptness in analyzing market and

consumer trends, identifying business opportunities, and developing innovative strategies to spur business

growth. Exemplify competency in building productive internal partnerships and leading cross-functional teams to

accomplish personal and corporate goals.

AREAS OF EXPERTISE

New Buisness Development

Financial Reports Evaluation

Strategic Planning

Customer Service and Satisfaction

Root Cause Analysis and Research

Sales Cycle Management

Contract Negotiation

Lead Generation

Staff Training and Supervision

Conflict Resolution and Decision Making

PROFESSIONAL EXPERIENCE

Sherwin-Williams Co.

PROFESSIONAL COATINGS SALES REPRESENTATIVE (Omaha, NE) 2010–Present

- Plan and implement sales efforts focused on executive decision makers and commercial customers.

- Efficiently handle multiple portfolios that consisted of more than 150 clients.

- Execute annual sales and marketing plans to position the company in target markets and grow market share.

- Maintain high customer service and satisfaction by effectively negotiating special pricing and rebates as well

as promptly resolving complaints.

- Proactively generate new client leads and administer sales cycle from identification through agreement

execution.

- Take charge of recruiting entry-level sales representatives and training new hires.

- Made significant contribution behind the successful creation and implementation of go-to-market

strategies to support new business development.

- Earned recognition as a top sales representative for consecutive years in a row with high volume.

- Continuously surpassed goals in each of the key metrics, which included sales and profit margin.

- Achieved double territory revenue in less than two years along with strong profit margins.

- Received multiple accolades which included President's Award for exceeding budget plus 15%.

MARKET MANAGER (Omaha, NE) 2000–2010

- Identified business opportunities and set priorities by analyzing market trends, competitor activities, and

consumer sentiment.

- Formulated business plan to determine strategic direction in accordance with market conditions, corporate

mission, and profit and loss performance objectives.

- Oversaw the development of decisions for staff recruitment, hiring, training, and determination.

- Implemented logistics, distribution, and inventory management initiatives to enhance store efficiency and

drive profit margins.

- Directed store operations by performing key tasks which included extension of credit as well as execution of

accounts receivable and expense payable functions.

- Increased market share and secured new accounts from competitors by initiating successful marketing

strategies.

- Established and spearheaded successful teams, which consisted of new managers, assistant managers, as

well as full- and part-time employees.

- Demonstrated outstanding leadership, thus enabling numerous personnel to obtain promotion and move

to the next level within the company.

- Consistently surpassed budget plus 15%, which resulted to achievement of various accolades which

included President’s Award for multiple times.

ASSISTANT BRANCH MANAGER (Raleigh, NC) 1999–2000

- Provided effectual assistance to the implementation of sales growth plan to identify and capture new

business leads and opportunities for greater revenue streams.

- Enabled elevation of upsells and provision of clients’ preference by employing customer-centric sales

approach.

- Expertly supervised and guided staff with daily duties, which entailed organizing schedules and resources,

to achieve optimal productivity and to hone employees’ skills for management roles.

- Contribute key insights to senior management’s strategic decision-making after careful review and analysis

of P&L and financial reports

- Improved sales through execution of effective point-of-sale marketing techniques such as promotions and

display strategies.

- Successfully negotiated with contractors and commercial businesses and acquired new customer accounts,

which exceeded goals for number of new charge accounts.

- Built and cultivated a culture with focus on customer service to drive competitive edge in the market.

EDUCATION AND CREDENTIALS

PRE-HOSPITAL EDUCATION: 2002-Creighton University - Omaha, NE, USA

GENERAL STUDIES: 2000-Eastern North Carolina University - Greenville, NC

GENERAL STUDIES: 1999-University of Maryland - Iwakuni, Japan

Nationally Registered Paramedic

Pediatric Advanced Life Support (PALS)

Advanced Cardiac Life Support (ACLS)

TRAINING

Sales Excellence Training-Doug Leslie - Cleveland, OH

Negotiations Training-Shapiro Institute, Inc. - Minneapolis, MN

Econ Residential Coating Training - Cleveland OH

Impact5: The Business of Leadership-Paradigm Learning, Inc. - Cleveland OH

Crucial Conversations-Vital Smarts, L.C. - Cleveland, OH

AWARDS AND HONORS

(3) President’s Club -(2) Master’s Club - (3) Leader’s Club

Training Manager-Midwestern Division-District College Recruiter-Manger Training Program (MTP)

PROFESSIONAL AFFILIATIONS

National Association of the Remodeling Industry

Color Mix Group

ACTIVITIES

Volunteer, Habitat for Humanity

Volunteer, Paramedic Special Olympics Nebraska

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