Customer Service Administrative Assistant
Resume:
Barbara Boswell
***** ******’s Ridge Road #****
Charlotte, NC 28273
*******@*******.***
OBJECTIVE
Administrative Assistant – providing an eagerness to learn, using a team player approach; providing a commitment in completing and meeting office/company goals. Providing exceptional service to internal and external customers.
QUALIFICATIONS
Outstanding communication skills, reflecting patience, and solutions to a variety of daily challenges. Proven ability to design spread sheets, word documents, and develop PowerPoint presentations. Extensive knowledge of computer operations and software technology. Experienced in training and instruction within groups or individual settings.
EDUCATION
Associate in Applied Science – Administrative Assistant 2007
Mid-State Technical College, Wisconsin Rapids, WI
Bachelors of Science in Education, 1982
University of Wisconsin-Whitewater, Whitewater, WI
PROFESSIONAL LICENSES
Notary Public, North Carolina, August 5, 2014 to August 4, 2019
Joerns/RecoverCare, Stevens Point, WI & Charlotte, NC December 2007 – Present
Administrative Assistant Perform administrative duties including greeting visitors, handling incoming calls and assist staff with overflow work, including documentation, data entry, spread sheets and internet research. Manage companywide conference room calendars. Compose and type routine correspondence. Manage all mailings, shipping and receiving. Purchase and maintain all office supplies, snacks and drinks. Order lunches for any onsite visits. Manage the outside cleaning crew and work with an outside firm on any maintenance issues that need to be taken care of.
StoraEnso North America (Now known as NewPage), Wisconsin Rapids, WI January 1999 – June 2005
Clerical Support Successfully processed daily invoices in accounts payable for three different mills; received and handled up to 200 calls a day as a companywide switchboard operator; retrieved and filed invoices as a file clerk in the records department; developed a location database in Access for the Support Services Department to improve the distribution of employee company wide mail.
Renaissance Learning, Inc., Wisconsin Rapids, WI July 1998 – January 1999
Inside Sales Representative Handled inbound sales calls from teachers, librarians and principals with questions and orders for products; processed orders, customer requests for information, and resolved customer complaints.
Norlight Telecommunications, Brookfield, WI February 1998 – July 1998
Customer Service Coordinator Coordinated the start-up of new phone circuits between field technicians, customers, phone companies and our sales department; scheduled and coordinated application times with others working in a number of different departments.
E.R. Wagner Manufacturing Co., Milwaukee, WI March 1995 – February 1998
Junior Buyer Purchased raw materials (steel, wire) to meet the needs of the Just-In-Time production schedule; expedited orders and processed any returned goods; negotiated prices with various suppliers that met with the automotive industry standards; processed the receipt of goods and services while getting those invoices paid in a timely manner; managed inventory of packaging materials and office supplies.
Ortho-Kinetics, Inc., Waukesha, WI April 1988 – December 1995
Customer Service Sales Rep & Account Manager I dealt with all aspects of product service and inventory control for sales reps in the United States and Canada. I took orders from dealerships over the phones. I made outbound calls to find new dealerships. There were many custom orders for the customer service group which I was in charge of. I also had a number of large accounts such as hospitals, pharmacies and dealerships to manage.
Contact this candidate