Customer Service Manager

CURRICULUM VITAE

RAJEEV KUMAR BHARDWAJ

***. SHALIMAR GARDEN

SAHIBABAD

GHAZIABAD

UP, INDIA

Email: ********@*****.***

Mob: +91-995*******

Goal

To work hard on result oriented tasks and to motivate other team members also to do the same.

PROFESSIONAL EXPERIENCE

Jan'15 – Oct 2015 : UIPL, New Delhi (Manager Admin, HR and Liaison )

Handling day-to-day activities and administrative activities including, tasking, discipline, welfare, and all multifarious development programmers; ensure proper implementation of Rules and Regulations.

Liaisoning with local authority, Tax,Labour,Local police and authorities etc.

Maintain relation with Government body

Recruitment, Staffing, Attendances, Pay roll, ESIC, PF, roster system etc.

Proficient in managing complete recruitment life-cycle for sourcing the best talent from diverse sources and collaborating human resource requirements in consultation with different functional and operational areas.

Interview for new candidate, Issuing offer letter, appointment, warning letter, exit interview etc.

Successfully implementing company policies and take disciplinary action under Standing Orders.

Handle entire gamut of Administration and led the efforts across planning & budgeting of administration expenses & work towards minimizing operational expenses/ costs.

Ensure effective maintenance of company assets including office interiors, furniture and fixtures.

Handling AMC and CAMC process for fixture and equipments as computers, ACs, Gen sets etc.

Handling Government tenders(Online and offline), compliances and meeting with official as require.

Attending Pre bid, Technical bid, Financial bid, PNC etc.

Prepare target of sales team.

Handling Security part of the organization.

Dec'12 - Dec 2014 IIPL, New Delhi (Manager Admin and HR)

Handling day-to-day activities and administrative activities including, tasking, discipline, welfare, and all multifarious development programmers; ensure proper implementation of Rules and Regulations.

Recruitment, Staffing, Attendances, payroll,ESIC, PF, roster system

Handling the part of pool management and co-coordinating for the activities for needs of employees for upgrading their technical soft skills, separation, leaves, and attendance & compensation & maintaining database.

Handling the part of Sales, service and vender management .

Handling the part of office and document security.

Taking reporting from team and fwd to management.

Dec'96 - Nov'12: Indian Army (Ex Serviceman)

Administration, Management, Repair and Maintenance of hospital equipments with Indian Army .

Outstanding track-record of resolving system problems of machines like Medical X-Ray Systems, Lab Equipment, ECG and Ultrasound Equipment, critical care etc

Expertise in installing medical equipment, demos, customer servicing and tracking the annual maintenance contracts and vender management.

Hands-on experience in maintaining extensive network of contacts in the Healthcare Industry

Proven ability to work cooperatively with cross-functional teams to ensure that the customers get prompt / quality technical support

Gained experience in business & market development, product positioning and channel expansion

Excellent troubleshooting / repair experience with sound technical and customer service skills

Efficiently managed a team.

IT Skills

Possess working knowledge of Computer Fundamentals & PC Components

Well versed with Windows XP, MS Office and Internet Applications

Extramural Engagement

Actively participated in the organization of group welfare activities in the Army units

Education

MBA (H R)

Bachelor of Arts

Diploma in Opto – Electronics

Diploma in Security

Diploma in Fire and Safety

Personal Details

LANGUAGES KNOWN

English & Hindi

HOBBIES

Reading, Travelling

ACHIEVEMENTS

Best team leader during training in Indian Army

PERSONAL DETAILS

Father's Name : Sh Jeet Singh Sharma

Date of Birth : 24 Jul 1979

Place of Birth : Meerut

Sex : Male

Nationality : Indian

Religion : Hindu

Marital Status : Married

References

Mr B S Meena (ATEO) AFMSD Delhi Cantt (Mob 981-***-****)

Col Vikram Sood (Mob 995-***-****)

DECLARATION

I hereby declare that all statements made above are true and correct to the best of my knowledge and belief.

(Rajeev K Bhardwaj)

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