Customer Service Management
Resume:
Gordon Yau
College Graduate
The woodlands, Texas
******.*******@*****.***
www.linkedin.com/nhome/?trk=
SKILLS
Experience with leadership, management, and customer service Proficient in Word, Excel, PowerPoint, SPSS. (60 WPM) Familiar with Mandarin and Cantonese.
EDUCATION
Psychology
Covenant College, Lookout Mountain, GA
2011 - 2015
Concentration in Clinical Psychology
Graduating GPA 3.3
WORK EXPERIENCE
Work-Study Team Leader
Covenant College, Lookout Mountain, GA
Aug 2012 - May 2015
Appointed student leader responsible for the management and scheduling of other work-study students.
Coordinated with salaried staff to set work goals and keeping organizational standards. Responsible for the facilitation of official school events (fundraisers, socials) Host/ Line Cook
Sekisui, Chattanooga, TN
Jun 2015 - Mar 2016
Greet and Interact with walk-in customers and call-ins Worked various positions in both front and back of the house including Catering, Prep- Cook, Line Cook, Wait Staff, and Host .
High-volume restaurant line cook responsible for food plating and ingredient prep. High-pressure, 6 days a week, 50 hour minimum work week.
ADDITIONAL INFORMATION
Conducted and presented collegiate research on the relationship between religion models and depression at major psychological conferences.
Minored in music with a concentration in classical violin
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