Executive Housekeeper/ Manager
Resume:
MAILYN LAGASCA
CURRICULUM VITAE
PLACE OF BIRTH: MANILA, PHILIPPINES
BIRTH DATE: JANUARY 14, 1978
STATUS: Married
NATIONALITY: Filipino
LANGUAGES
English
Read, write and speak
Filipino
Read, write and speak
Japanese
Read and speak
WORK HISTORY
VISION HOTEL MANAGEMENT (Currently)
A multi Job for all the properties of Vision:
1. EHS OFFICER
2. HOUSEKEEPING MANAGER
EHS Manager, Housekeeping Manager - Presently, Handling the full operation of housekeeping department in 4 properties of Vision with 7 buildings, Direct reporting to the Vice President of the Group.
EHS-QC OFFICER- is responsible for leadership and development of professional and administrative environmental staff ensuring all environmental programs, procedures, training, work practices and controls are effectively implemented. Responsible for identifying applicable environmental regulations and risks in Abu Dhabi Authority. Supervising employees and making sure everything at the facility is up to par as a QC.
HOUSEKEEPING MANAGER -directs and controls all housekeeping operations and the staff of the housekeeping department and coordinates between housekeeping crews in order to inspect assigned areas and to ensure standards, has authority to hire or discharge, plans and assigns work assignments, give training for newly recruited employees, audit and inspects housekeeping personal work assignment and requisition supplies. Take care of the budget and budget controlling for the department.
JUNE 2011-MARCH 5,2014
PHOENIX PLAZA HOTEL MANAGEMENT LLC.
Abu Dhabi, UAE
Group Executive Housekeeper/EHS OFFICER
Duties and Responsibilities:
Reporting to the Director of Operation and Managing Director
Handling 10 Housekeeping Department under Plaza group of hotels. Namely, Ramada Hotel, Emirates Hotel, Cristal Hotel, Dunes Hotel and many more
Supervising all the Housekeeping Head in all Properties. Management functions include:
Developing and maintaining the housekeeping operational and capital improvement budgets; developing departmental policies and procedures; and maintaining, training, supervising staff.
Handling ADTA Inspection and documentation
Handling the EHSMS in each hotel property as per required by the Abu Dhabi Tourism and Civil Defense.
Developing and revising EHSMS-relevant policies, standards and guidelines
• Conducting and facilitating EHSMS awareness and training activities
• Reviewing EHSMS-related documents submitted by nominated entities and the EHS Center
• Provide technical guidance and consultation to nominated entities and other internal and external stakeholders with regards to EHS
• Conducting site visits and investigations as necessary .Provide the EHS report every quarter .
OUTLET MANAGER of Phoenix Coffee Shop
Operation In charge, Developing and Maintaining the operations per required by the company as well as the Abu Dhabi Food Control
SHEIKH ISSAH BIN ZAYED,ROYAL
PALACE MANAGER,P.A
Total responsibility for 2 Large Families
organizing all Estate and House's staff
Supervising renovation works at each property
Oversee household expenses and Budgets
Dealing with Contractors and Suppliers
Preparing contracts for the personnel at each property
Organize all private and social events
Training staff to achieve Elegance, Professionalism and Perfection
Create all staff uniforms according to each different Estate
Choose and buy all Family private shopping
Buying and design all Custom-made Silverware, Furniture, etc.
Manage accounts and expenses
Responsible for all Inventories
In charge of Human Resources department (including contracts, salaries etc
May 2009-DECEMBER 2009
Al Massa Group of Hotel
Al ain, United Arab Emirates
Group Executive Housekeeper
-Multi Task responsibility, responsible for all the 4 property housekeeping operations, handling guest complain at reception responsible for all 4 branches located at al ain UAE.
MARCH 2007 TO MAY 2009
MILLENNIUM HOTEL
Doha, Qatar
SENIOR HOUSEKEEPING SUPERVISOR
Pre-opening team of MILLENNIUM Doha Hotel, at first I was responsible for the entire check in- out of the guest In house as Front office reception, and due my experience suddenly I was trained and promoted as Senior housekeeping supervisor and I was responsible for the Housekeeping, Laundry, Lobby, and all Public areas to maintain overall quality.
Overall responsibility for supervising and inspecting the work or assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests.
SEPTEMBER 2006-FEBRUARY 2007
V.I.P SUITE APARTELLE
MAKATI CITY,PHILIPPINES
OPERATIONS MANAGER
I was in charge for of all the hotel operations of this new deluxe apartelle with a capacity 20 standard rooms 40 de luxe rooms 20 executive rooms and all the usual hospitality amenities.
Reporting directly to the general manager. I liaised with the local owner in order to continually improve the product in accordance with hospitality Standards.
Sourcing products, setting up all the standards and successfully train the staff on the floor to exceed the expectations of a demanding.
I Developed good relationship with local authorities and deled with local tourism agents.
Hands-on position requiring being in touch with the customers, very PR oriented.
During the first season in operation, we achieved the best rating for quality and service. I achieved the highest revenue per guest within the division.
JULY 2005-JULY 2006
TECHNOPARK HOTEL
Sta.Rosa Laguna,Philippines
Residence Manager
Deputizing in general manager absence. I handled the daily reservations, Yield management, and VIPs. I applied the preventive maintenance to the property public areas and rooms, controlling the hygiene, developed Business plan, Marketing plan, P&L and other financial reports. I implemented standards of hygiene and quality through unabated training systems. I was in charge of training and security, implementing new concept for our bars and entertainment center. I was heavily involved in Japanese Marketing.
In the pre-opening of this 367 rooms and villas hotel going under a major refurbishment, member of renovation committee in charge of re-designing completely the main and the satellite kitchen.
Redecorating and rejuvenate the outlets including a coffee shop with Italian touch, a Cantonese seafood specialties restaurant, a south Asian and local specialties restaurant, the large banquets and convention rooms and our al fresco dining facilities. We completed all required tasks and opened under brief deadline.
With an achieved objective of being recognized in the community as leading hotel, reaching occupancy of 62% and developing a high average check, showing for the first year of operation a positive GOP.
MARCH 12, 2000-JANUARY 9, 2001
PUERTO DEL SOL HOTEL AND RESORT
Bolinao, Pangasinan Philippines
FRONT DESK SUPERVISOR
I am responsible for supervising and participating in the activities of the receptionist engaged in maintaining an efficient rooming service, giving out information, handling message, guest rooms keys and keeping an accurate inventory of guest rooms during shift.
I have developed my patience, interpersonal relationship skills, work ethics and ability to communicate with people.
JANUARY 01, 1999-JANUARY 02, 2000
GOOD EARTH HOTEL
Brisbane, Australia FRONT DESK ASSISTANT
MARCH 17, 2003-MARCH 17, 2004
GOOD EARTH HOTEL
FRONT DESK SUPERVISOR
Responsible for providing quality guest service within the guidelines specified by the hotel management. Oversees all Front Office operations, (Front Desk, PBX, Concierge, Bell, Door, and Valet Services). Sets and maintain high level of guest service. Providing support for the line staff. Properly deleting or adding any transactions that will assist in the balancing of all revenues. Monitor and maintain property interfaces. Training of all employees working the any shift. Coaching, counseling, and disciplining all the front office shift employees.
Provide prompt and courteous service to all guests, encouraging the guest to return again which will generate repeat business. To assist guests upon check-in and to provide prompt and courteous service throughout their stay. All functions are carried out to maintain an environment of teamwork.
JANUARY 13, 2001-JANUARY 13, 2003
TOKYU HOTEL AND INNS
NAGOYA, JAPAN
FRONT DESK SUPERVISOR
JUNE 20, 2004-JUNE 21, 2005
TOKYU HOTEL AND INNS
EXCEL HOTEL
FRONT DESK SUPERVISOR
- Oversee and supervise all duties performed by all Front Office employees.
- Coach, Counsel & Discipline employees when necessary, using proper documentation and proper techniques.
- Ensure that all Front Office employees complete their essential duties before their departure.
- Ensure that all Front Office employees are posted at their stations at posted time. Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.
- Assist with any scheduled shift problems on the Night audit shifts.
- Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.
- Accountable for meeting or exceeding levels of service required by the Mystery Shopper Survey.
- Monitor and maintain proper Front Office operational supplies.
- Accountable for meeting or coming in under payroll and expense budgets.
- Accountable for maintaining and monitoring that all employees follow proper cash handling procedures.
- The ability to ensure the proper image is being maintained by all team members with respect to grooming and uniform standards.
- The ability to make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.
- Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance.
- Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
- Maintain cleanliness and organization of back office, front desk, and front desk closet.
JUNE 1999
ALOHA HOTEL
Roxas Bolevard, Philippines
FOOD AND BEVERAGE, WAITRESS
EDUCATION & PROFESSIONAL DEVELOPMENT
1. ENVIRONMENTAL HEALTH AND SAFETY, OCCUPATIONAL HEALTH AND SAFETY PARCTIONER LICENSURE, PASSED
2. PROFESSIONAL PROJECT MANAGEMENT Cambridge, United Arab Emirates
3. Bachelor of Science in FOREIGN SERVICE Manila, Philippines
4. Hospitality Trainer at Abu Dhabi, UAE
SPECIAL SKILLS
HMS,Fidelio, Opera, Micros (Hotel System) Knowledgeable, Driving, Computer literate.
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