Sales Customer Service

JAMES W. MCLEOD

**** **** ********* ***** *****, Idaho 83616

208-***-**** **********@*******.***

WEST COAST SALES

Dynamic professional with over 15 years of impressive history increasing revenues, reducing costs, and accelerating sales and operational productivity for organizations ranging from start-ups to multi-million dollar national corporations in the financial electronics, construction & mining, and restaurant industries. Drive business and profit growth, combining advanced business, sales, operations, and marketing acumen to design and direct high-impact strategic plans. Build, motivate, and lead high-performance teams, cultivating talents to achieve and exceed goals.

Strategic Planning Business & Revenue Development Market Penetration & Expansion P&L

Leadership Business & Financial Analysis Cost Reductions Sales & Operational Analysis

Due Diligence Product Development & Launch Logistics Team Building Customer Service

PROFESSIONAL EXPERIENCE

Gold Dust Traders- closed due to no-compete

Sold rare and Collectible coins, refined gold flakes into bullion or cash.

Independent Living Bullion – Eagle, ID November 2010 – August 2014

Precious Metals Specialist

I am excited to help people diversify their hard earned money, into hard tangible assets with a great understanding of financial market & precious metal industry. Telephone sales, account management, customer focus and communication and listening skills developed. Self Directicted IRA specialist, with gold/silver/platinum and palladium bullion products, bougt and sold over $400 million worth of metals.

Gem State Manufacturing – Nampa, ID April 2010- Sept. 2010

Area Sales Representative

Heavy equipment trailer manufacture, with estabilishing new and expanding existing dealer base in 10 western states. Developed new products, expanded product line and assisted with molding the strategic direction of the company.

Hetronic West (Method electronics) Meridian, Idaho Jan. 2009 – Aug. 2009

Area Sales Manager

Region consisted of Western US, Hawaii and Alaska. where I developed a tactical plan for targeting sales and lead generation within the region. Responsible for growing and managing current and new customer relationships (CRM) Developed and executed sales strategy to grow sales territory using salesforce.com Consulted as sales engineer and educated potential customers on emerging technologies. Developed dealers in territory, provide general support and information to inquires traveled 50% sales trips and trade shows.

ISE CRANES, Nampa, Idaho 2006 – 2008

Sales Manager – Inside Sales and Customer Service

Perform multifaceted roles for regional company specializing in procurement, sale, renting, and leasing of heavy construction equipment. Supervise junior staff.

POWER COMPONENTS OF MIDWEST (n.k.a. Parker Hannifin), Boise, Idaho 1999 – 2006

Director of Sales – West Coast Sales 2005 – 2006

Spearheaded strategic plans to drive business and profit growth in +$4M West Coast region for multi-million dollar international engineering company. Managed and cultivated key OEM accounts contributing +$2M in sales spanning across 5 states: California, Nevada, Washington, Oregon, and Idaho. Identified and developed new sales opportunities. Qualified projects. Fielded client concerns and questions regarding cost saving initiatives, redesigning, and parts. Collaborated with Headquarters in Indiana and various internal and external engineering teams. Conducted market and industry analysis. Traveled extensively, conducting on-site client visits.

Major Contributions:

Penetrated and opened new markets in Europe and Western US, strategically recruiting and directing outside representatives.

Amplified industry presence, creating and launching high-impact multimedia promotional strategies and programs including advertising, web design, literature, and trade shows.

Strengthened competitive positioning, maintaining top quality customer care and service

Revenue Growth:

Increased sales from $5M to over $22M throughout 7-year tenure, expertly managing sales and production operations.

Secured major $100K annual account with Mercury Marine; currently produces +$3M in revenue

Vice President of Operations – Manufacturing 2001 – 2005

Oversaw all aspects of operations at 2 plants for multiple production lines manufacturing +200 electronic sensor parts for +500 customers. Administered all P&L. Created and implemented production schedules. Evaluated performance, ensuring all goals were achieved. Coordinated logistics for raw materials. Maintained adherence to quality and safety standards and regulations. Resolved problems, issues, and inefficiencies. Procured and sold equipment. Researched new cost saving opportunities. Managed 5 supervisors and 170 employees.

Major Contributions:

Instrumental in transforming company from distribution-based to manufacturing-based, performing as key member of executive team; achieved 96% manufacturing by end of tenure.

Reduced turnover from 40% to 8%, and decreased error rate from 18% to 2%

Lowered lead times 48% and decreased work-in-process +60%, introducing numerous new lean manufacturing and Six Sigma programs.

Raised on-time delivery from 68% to 98.5%, instituting advanced planning and customer notification program.

Cost Reductions:

Saved $200K annually, restructuring 35-person production line; lowered manufacturing time ~25%, improved product quality, reduced scrap, and exceeded personal goal by $80K.

Eliminated $250K in overtime costs, cutting annual overtime from +10% to less than 2%.

Highlights:

Coordinated and improved communication between management and front-line employees, expertly scaling company growth from initial 40 employees to over 240 at end of tenure.

Cultivated leadership and staff talents, enhancing cross-functional training.

Improved employee morale and motivation, developing monthly incentive and award program.

EDUCATION

Bachelor of Business Administration (Dean’s List):

Majored in Hotel, Restaurant, and Tourism Management with a minor in Finance

University of Denver, Denver, Colorado

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