Microsoft Office Insurance

Sheila L. Jones

**** ****** *** *********, ** ***61

***************@*****.*** Phone 817-***-****

PROFESSIONAL EXPERIENCE

REGIONAL ACCEPTANCE CALL CENTER 10/14-Present

Arlington, TX

Collections Representative I

Collection efforts for assigned accounts based on monthly goals, call, contact percentages, and promises kept

Place and receive calls in priority order as established.

Negotiate payment arrangements to cure delinquency while evaluating ability and willingness to pay

Initiate skip tracing; ensure appropriate letters are sent to debtors

Process electronic payment drafts

J.P. MORGAN CHASE MORTGAGE 9/11-12/13

Lewisville, TX

Intake Processor/Negotiator III

Confirm required services to complete loan packages such as Appraisals & Titles

Follow written policies and procedures to ensure all loans are in accordance with guidelines

Completed loan status updates and notes throughout the intake process to ensure system consistently and accurately reflects up to date information

Performed other related duties as required or assigned by management

Working knowledge of FNMA/FHLMC/FHA/VA guidelines

REDC SOLUTIONS 5/10-9/11

Plano, TX

Asset Manager

Negotiated / Managed Offers (FNMA/FHLMC/Private Banks Loans for Short Sale Approval)

Prepared S/S Packages for the Mortgage Insurance

Managed Escalated Requests

Worked closely with the Homeowners & Listing Agents

Maintained a Pipeline of 20 files, clearing 8-16 per month

CAPITAL ONE LOSS MITIGATION 8/09-5/10

Plano, TX

Loss Mitigation/ Short Sale/ Closing Specialist

Processed/Negotiated/Managed Offers for different investors (FNMA/FHLMC/Private Banks Loans for Short Sale Approval)

Developed and maintained relationships with external customers

Prepared S/S Packages for the Mortgage Insurance

Worked with various departments (Solicitation & Foreclosure Dept.)

Prepared file for Audit and Loss Mitigation Management

Communicated directly with foreclosure department for all Fannie/Freddie loans

Monitored foreclosures

Submitted Postpone / Foreclosure requests based on investor guidelines

Assured all Loss Mitigation Actions had been explored prior to Foreclosure Sale

Communicated Modification closing results to customer, Advised Approved/Declined status as well as servicer and Investor Guidelines when applicable

Maintained a Pipeline of 30 files, clearing 15-21 per month

FIRST AMERICAN LOSS MITIGATION 2/06-8/09

Westlake, TX

Pre-Foreclosure Analyst

Analyzed & Negotiated Offers FNMA/FHLMC/FHA & DEED IN LIEU

Review of financial statements, credit reports, applicable ratios and other supporting documentation acceptability and customer contact

Provided Listing reductions (30 day increments)

Confirmed Title Clearance

Prepared Closing Documents for Title

Processed BPO/Appraisal/Title Requests

Prepared S/S Packages for the Mortgage Insurance

Maintained a Pipeline of 100-300 files, clearing 50-70 per month

Reviewed and analyzed borrower’s financial documents and market trends to determind competitive market prices.

Coordinated with buyers, sellers, title companies, escrow agents and real estate agents & Attorneys to obtain additional documentation.

Performed Welcome Calls, Status Calls and Pre-Foreclosure Calls

Received and Analyzed HUD1, Titles, Appraisals, BPO and Contracts

INTEGRA COLOR PRINTING 5/00-02/05

Mesquite, TX

Payroll Accountant/Human Resources Assistant

Reconciled benefits accounts

Enforced company handbook

Assisted with 401(k) open enrollment

Prepared various on the job forms

Entered insurance information

Acted as liaison Employees Questions

Prepared payroll for 500+ manufacturing employees (weekly, bi-weekly & monthly),

Responsible for payroll garnishments & direct deposit

Reconciled of various accounts (A/P & A/R Bank Statements)

Posted Account Transactions/Issued Stop Payments/Adjustments

Entered New hire W-4s

Prepared multi-state taxes

Monitored Sick / Vacation Leave

Prepared Year-End W-2s

FIRST AMERICAN REAL ESTATE 2/98-5/00

Dallas, TX

Accounts Receivable Clerk

Prepared Journal Entries (A/R, A/P, and G/L).

Prepared Credit/Debit Vouchers

Reconciled Monthly and Quarterly Reports, Daily Bank Deposits, Cash Applications

Skills

Microsoft Office (Word, Excel, Outlook), Lotus 1-2-3, WordPerfect 5.1, Abra Suite (payroll), Oracle, Gateway (Fidelity) Sequel, LPS Desktop, Credco, BPO Direct, Equator, Lender Live, Rapid Reporting, Collateral Management System (Appraisals & BPO), Fortracs, Filenet, RDN, Accurint

90 wpm, 10 key by touch, Expense Reports

Education

1985 High School Diploma

A. Maceo Smith H.S.

Dallas, TX

2014 Associates in Liberal Arts

Cedar Valley Community College

Dallas, TX

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