Manager Customer Service

Theresa Parco

**** **. ********** ***, ******* Heights, MD 20743 • 301-***-**** • ***********@*******.***

EXERIENCE

Halloween City, Forestville, MD 20774 Ms. Donald – 240-***-****

Assistant Manager August 2015 – November 2015

Compliance with price changes and corporate directives via the weekly planner.

As Assistant Manager - acts as a Halloween City representative to the buying public. Supports the General Manager in an operations focused role. Responsible for the overall operation of a temporary Halloween store in the absence of the General Manager. Adheres to all policies and procedures established by Halloween City in order to achieve our overall goals and grow the business.

Participate in the physical inventory and tear-down of the store at the end of the season.

Set standard of excellence for Customer Service.

Oversee all aspects of the cash register operations, daily banking and nightly reconciliation following Halloween City policies and procedures.

Six Flags, Largo, MD 20774 Mr. Travis – 301-***-****

Front Desk/Retail Member September 2014 – November 2014 Seasonal

Operate Cash Register, assist customers in a cordial way by answering their questions and showing them where their answers can be found in pleasant and positive way.

Take stock of supplies and merchandise

Rearrange shelving’s, dust, and keep store clean.

Dorsey Auto Clinic, Forestville, MD 20747 April 2000 to June 2014

Office Manager (Assistant) Mr. Jack 301-***-****

Business Closed

• Open up the shop, prepare for the first customer

of the day. Move cars out of the shop and place car in the proper

place to be worked on for the engineers. Have things ready for

Manager to have before starting the day. Answered questions that

Customers inquired and patiently listen to their concerns.

Advised customers of policies and the instructions to their

Issues concerning cars.

• Handle cash, received and issued the correct amount

of money to the customers.

• Cost-effective Negotiations of supplies and equipment.

• At the close of business insured all monies and receipts.

Department of Defense, The Pentagon, DC 22203 April 1999 - May 2014

Secretary/Administrative Assistant Mr. Angel Beltran 703-***-****

Early Retirement Top Secret

Expired June 2014-GS-8/8

Worked on government contracts concerning Historical Black Colleges, did survey.

Assisted with planning events, car and flight reservations, and hotel accommodations.

Conducting package inspections during access to office while seating at the front desk. Answered visitors questions in a positive and professional manner from complaints to security issues. While seating at the front desk greeted customers over the phone and in person in a cordial way and established an understanding. The environment is a call center, too. I practice great listening skills while customers are explaining their issues and demonstrated empathy for the customers and resolve the issue the best way for customers where it will be a win-win situation. By doing this, the customers are informed of the actions taken and ensuring they understand those actions.

Perform escorts

Establish and maintain schedule of appointments and other commitments using computer software.

Draft, prepare and execute questionnaire surveys to evaluate public responses to publications. Initiate, develop charts and graphs which clearly and accurately demonstrate the survey results.

Consolidate, evaluate, analyze and report all survey results to my supervisor and the Director.

Assist staff members in planning, developing, and coordinating materials needed to support special studies and projects.

In a career developmental assignment, assisted the Department of Defense (DoD) Asian Pacific American (APA) Program Manager in orchestrating the activities of the DoD APA programs

Coordinated and lectured at various meetings and conferences. Was a member of the Asian-Pacific American Group, Chesapeake Division at the Navy Yard, and the Hall of Heroes for African Americans.

Prepared and maintained the Division Manpower Listing, assured all positions listed are in accordance with command staffing regulations and with the authorized ceiling.

Created justification for changes to the Manpower Listing, such as requests for additional ceiling points, grade points, and positions. Reviewed civilian position descriptions and military billet requirement sheets for correctness of functions and organizational structure.

Provided background information to the supervisors within the Division regarding position descriptions, recruitment and separations.

Order supplies and took inventory needed products for the office and inventory computer and electronics within their room/suite.

Wrote three Standard Operation Position’s books deadline with Metro, Passport and Escape Mask. Advises my office staff on the guidelines for the two programs and keeps the organization well inform of Mass Transit Benefit.

FEDEX FIELD 1600 FedEx Way Landover, Maryland, 20785 August 2010 to January 2011

Customer Guest Service Mr. Kevin 301-***-****

Assisted customers in a cordial way by answering their questions and showing them where their answers can be found in pleasant and positive way.

Assisted with security ensuring customers were safe, ensuring and confiscating any beverages that were not purchase within and beverages going out the gates.

Check ID’s to ensure legal ages for liquors, check ID’s if

customers were to intoxicate to speak to get them find their

parties. And have their parties to escort them.

Watched customers in the stores to ensure items were not being

stolen

Assisted security while checking work badges from employees while

reporting to work.

Assisted where help was needed.

EDUCATION

A.S. Business Management, Prince Georges’ C.C., Largo, MD 1997

COMPUTER SKILLS

MS Excel, Word, PowerPoint, Flat Bed Scanner, Neat

ACTIVITIES AND INTERESTS

Love to travel, Volunteer work (communities service) Gardening, Rolling Skating, Site Seeing

REFERENCES

Mr. Leroy Gibbits, McDonald, Bowie, MD 301-***-****

Ms. Pat Woodland, DoD The Pentagon, Washington, 301-***-****

Mr. Clay Haughton, Self Employ, Arlington, VA 703-***-****

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