Information Technology Management

INFORMATION TECHNOLOGY PROFESSIONAL

Business Intelligence

Adaptable IT professional with experience in all areas of Information Technology. Proficient in using existing infrastructure to structuring development teams, streamline processes, and providing strategic direction for senior management. Experience in many industries, including retail, manufacturing, health care, banking and wealth management. Background also includes off-shore management and application integration strategies.

PROFESSIONAL EXPERIENCE

Fastrac Markets, LLC, East Syracuse, NY 02/2014 – 11/2015

Director of IT (Team of 2)

Provide vision and leadership for the development, implementation, and support of information technology initiatives. Improved cost effectiveness, service quality, and business development for all aspects of the organization’s information technology and systems.

Participated in the strategic and operational governance processes of the business organization as a member of the senior management team.

Developed and maintained PCI documentation for annual certification.

Established IT departmental goals, objectives, and operating procedures.

Work with vendors to maintain and support many aspects of existing infrastructure.

Extensive hands on work with all equipment used in office and field. This includes ATMs, network support, NCR Radiant POS (including NCR Radiant Kitchen systems), and PDI back office ERP software.

JP Morgan Chase, Chase Wealth Management, Syracuse, NY 06/2012 – 01/2014

Associate Applications Support Analyst

Responsible for ensuring the availability of the production, QA, and user acceptance testing environments for any user that leverages the in-house trading application suite.

Developed reporting for incident management using Excel and PowerPoint.

Maintained current documentation for daily application health checks in HP EQC and ALM.

Computer Aid Inc., Rochester, NY 09/2010 – 06/2012

Team Leader

On-site application development team leader for the Wegman’s legacy system support contract. Managed team of 3 to 6 developers focusing on supporting the legacy mainframe systems used by customer’s daily operations. In addition to being an individual contributor also responsible for developing and presenting management reporting, for both CAI and customer.

Work with CAI and Wegman’s staff to improve problem resolution process by implementing a triage process and managing issues in relation to team skills and current assignments.

Mentor CAI staff on customer business needs and support requirements.

Monitor systems and respond to technical issues of impacting legacy mainframe systems.

Perform data analysis and trending of incident and problem cycles to identify areas requiring focus.

C&S Wholesale Grocer, Syracuse, NY 05/2010 – 09/2010

Contract Application Developer

Short term contract to assist the IT department at C&S Wholesale to absorb the wholesale contracts purchased from the bankrupt Penn Traffic company.

Collaborated with C&S IT staff to migrate Penn Traffic required data to C&S systems in Keene, NH.

Developed process to build the required data and system components need for a full recovery at the C&S data center.

Consulted with C&S IT staff as required on the support and business needs of wholesale customers.

The Penn Traffic Company, Syracuse, NY 02/1996 – 05/2010

Manager Applications/Project Development

Sr. Programmer Analyst/Project Leader

Managed multiple development and support teams for diverse business units including finance and account, supply chain, store support, and data warehousing. Teams included developers recently graduated through experienced developers, business analysts, and project leaders.

Managed and mentored programmers, analysts, and project leaders developing in both mainframe and client server environments on the systems development and technical support Penn Traffic applications.

Assisted in the development of the Business Continuity program, resilience strategies and verify recovery objectives are sufficient to recover the business as identified by the organizations requirements. Facilitated the Business Continuity Management testing program for applications my team and I were responsible for. Worked with members of different business departments to understand Disaster Recovery test objectives, scope and assisted in the execution of the test.

Designed and implemented policies, standards, guidelines, and training programs to support multiple retailing and distribution applications.

Developed standardized analysis methods to better manage and resolve aged problem tickets. Resulting in reducing the backlog from 150 open problems to under 20. Incorporating these methods in new development testing reduced weekly new problem rate from over 25 a week to less than 10 a week.

Participated in departmental steering committees that reviewed work and project requests in order to define resource allocation and the project priorities and deadlines.

Managed project that formalized the IDE architecture and application development tools used by applications for JAVA development allowing to build a company standard as migration from Enterprise to Distributed systems was initiated.

Managed and supported multiple projects through the entire project lifecycle.

Continual development and maintenance of documentation using Lotus Notes, Visio, MS Office, and MS Project.

EDUCATION

Onondaga Community College, Syracuse, NY

A.A.S. in Computer – Computer Science, high honors

Additional Education/Training

ITIL Foundation Training via Metrix Learning (not tested)

Customer Service Management via Metrix Learning

Hitachi Data Systems Project Manager Training

Inhouse MOHR Manager/Leadership Training

Fred Pryor Management Training Seminar

NCR Radiant CSS Development

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