IT Manager
Resume:
MICHAEL H. MULVENNA
AURORA, ON L4G 2S7
*************@*******.***
DETAILS OF EMPLOYMENT
SEARS CANADA
Manager Technical Services - Jan ’11 – Present
Sears Canada is a major department store retailer with stores, outlets, and dealers across Canada
Managed a staff of 15 people and was responsible for all distributed systems including Unix & Wintel servers, storage, and end point management (all PC’s, laptops, and POS registers)
Staff responsible for 24 hour support of the IT infrastructure
Set tactical IT plans in place, interacted with business units, and set team goals
Managed several key IT vendor relationships including IBM, Microsoft, Dell, EMC, Hitachi, Oracle, and Scalar
Recommended, pitched, and actioned many IT infrastructure initiatives
Environment consisted of 600 Unix and 600 Wintel servers located at two data centres in the GTA
Migrated SMS environment to SCCM 2007. New tool provided endpoint management to all servers, desktops, laptops, and registers
Refreshed Wintel servers in all 200 full line stores
Provided additional VMware capacity to further virtualize the data centre and provide increased agility for server commissioning
Pitched and successfully implemented Microsoft Enrollment for Core Infrastructure to address gaps in data centre management
Put into production a formal monthly process to ensure all computer assets are updated with latest security patches to maintain PCI compliancy
Project manager for several key initiatives such as Citrix implementation and SCCM upgrade
Major project initiated to refresh IBM Power Series infrastructure
ONTARIO TEACHER’S PENSION PLAN
IT Infrastructure Manager – May ’08- Dec ‘10
OTPP is a financial services company that manages a $90 billion pension fund on behalf of all public school teachers in Ontario.
Managed a group of 8 people and was responsible for strategic, tactical, and operational aspects of investments IT infrastructure – servers, network, email & collaboration suite, and security provisioning
Set IT strategy, interacted with business units, set goals, and delivered results
Responsible for all IT procurement - $30M budget including $1.5M maintenance renewals
Responsible for all IT vendor relationships – Dell, IBM, Microsoft, Softchoice, Rogers, Bell and more
Project Managed many infrastructure initiatives
Environment consisted of about 550 windows servers located at two data centres in the GTA
Improved infrastructure by adding high availability to business critical communication environments like email and BES environments
Improved network security by adding vulnerability scanning and network behavior analysis
Designed and built infrastructure to support companywide collaboration and social media solution
Project managed implementation of Microsoft Configuration Manager management software
Established baseline tracking metrics and implemented service effectiveness program with business customers
Documented, reviewed, analyzed, and optimized current procurement process
Implemented an email archiving and journaling solution – drastically reduced SAN space
Optimized and secured network traffic by implementing vlan structure
Regularly met and collaborated with business units to ensure my infrastructure strategy aligned with business goals
Developed process to manage hardware and software maintenance renewals
PERIMETER FINANCIAL CORP.
IT Manager – June ’06-May ‘08
Perimeter Financial is a financial services company that provides bond trading, block equity trading, and asset management services to its customers.
Managed a group of 6 people that were responsible for the entire corporate IT infrastructure – Helpdesk, hardware, software, telecom, network and 200 users
Responsible for all IT vendor relationships – Bell, Rogers, Telus, Dell, HP, Microsoft, Insite, Sun, IPC, Scalar, CDW, Plan Group, Quest, Numara and more
Project Manager of all large infrastructure projects - $50k to $1M in size
Interfaced daily with the various technical and business groups
Reported directly to the Chief Technology Officer
Environment consisted of about 120 Windows/Solaris servers located at four data centres in the downtown core
Replaced two outdated Northern Telecom phone switches with one new digital Avaya switch
Setup offsite Business Continuity Planning site for critical business systems
Merged portfolio management company we acquired into our infrastructure – all business systems
Project managed office expansion to additional floors
Implemented helpdesk ticket tracking system – Numara Track-IT Enterprise Edition
Consolidated three Active Directory domains to one – for all users and servers
Project managed Daylight Savings Time implementation
Migrated all 65 corporate blackberries from Rogers to Telus which provided cost savings to company
Consolidated office equipment which provided cost savings to company
Implemented real time server and network monitor system
MUIR’S INTERNATIONAL (FORMERLY MAGNA TRANSPORTATION)
IT Manager – December ‘01-May ‘06
Muir’s International is a carrier offering cross-border trucking services for its customers.
Responsible for all aspects of company wide Information Technology including general management, budgets, financial and business analysis, and all technical support
Reported to the president in this position
Responsible for infrastructure design, development, implementation and technical support of information systems, application software and telecommunications networks
Solely managed and supported IT infrastructure consisting of seven Win2003/Win2K servers and about 50 PC’s
Provide day-to-day support for all their computer needs
Put into operation a new dispatch system which is integrated with satellite tracking and financials
Implemented a satellite tracking system for all highway bound trucks
Project Manager for companywide FAST/C-TPAT/CSA/PIP certification
Project Manager for companywide ACE implementation
Migrated all financials to ACCPAC Windows accounting system
Upgraded from Novell Netware to Microsoft NT Server
Upgraded from NT domain to Win2003 Active Directory
Implemented and maintained an Exchange Server
Set and implemented desktop standards for hardware and software
Project manager and co-coordinator for all computer requirements for two office moves
Set up a full time ADSL internet connection with firewall
Put into action a server based Link Logistics system which substantially reduced empty miles
Implemented a scanning solution to track all invoices and driver paperwork which considerably reduced clerical time – web based solution
ONTARIO STORE FIXTURES
Senior Technical Specialist – February ’01-December ’01
Ontario Store Fixtures manufactures shelving and display systems for retail stores.
Senior member of the Network Services Team
Responsible for planning, growth, day-to-day operations, and overall management for IT Infrastructure
Environment consists of 50 NT Servers, six Novell servers and Cisco routers and switches
LAN/WAN includes 14 different locations within the GTA and an Ohio office
Project Manager for two Exchange projects – upgrading to a new server and merging two companies’ information into one information store
Implemented an NT standardization process which included hardware standards, installation and build standards, complete documentation, and change control procedures
Put into operation a server monitoring system to proactively monitor all NT and Novell servers
Lead two projects to migrate internet access, domain, web hosting, and email to a new ISP
Team member of project to improve Cisco infrastructure of large warehouse including Gigabit backbone and upgrading of 12 wiring closets
Gained expert knowledge of Netware 5.1 administration, Exchange 5.5, Windows 2000 Server, and Cisco hardware
PFIZER WARNER-LAMBERT CANADA
Network Analyst – August ’98–February ’01
Pfizer Warner Lambert is a major multi-national pharmaceutical company.
Responsible for planning, growth, day-to-day operations, and overall management for IT infrastructure
My team has ensured all users receive a stable and reliable environment for all their data requirements
Environment consists of 30 NT servers, Cisco routers & switches, and 800 (300 remote) Win95 PC’s
LAN/WAN includes head office, branch office, manufacturing plant, warehouses, and link to US parent
Project Manager for Y2K project to ensure infrastructure (All servers, switches, routers, and desktops) compliancy – experienced no Y2K issues
Lead project to migrate 400 users to AT&T Global Network for worldwide remote connectivity using a VPN solution
Implemented major database application for manufacturing plant
Migrated from Netscape Server to Microsoft IIS for current intranet and future extranet
Part of the team that developed a complete DRP for the server environment
Currently implementing network monitoring system to ensure proactive problem resolution
Team responsibilities include overall management and direction of NT server environment
Achieved Microsoft MCSE designation
Set companywide technical standards for servers, modems, remote connectivity, and laptops
Team provides second and third level support for colleagues
Put documentation and change control processes in place to ensure stability
Have always used sound business judgement when making IT decisions – no technology without providing a contribution to the business
Member of the Web team – have full responsibility for design/maintenance of the company’s intranet site
Lead team that researched/tested/recommended/implemented new backup/restore solution
Full and solid understanding of NT Server 4.0, Compaq server hardware, remote access, and the operations of a larger data centre
DORTEC INDUSTRIES (Newmarket) - Division of Magna International
Supervisor Technical Services - August ‘94 – August ‘98
Dortec Industries is an automotive manufacturing operation specializing in automotive latching systems.
- Responsible for planning, day-to-day operations, and overall management for entire IT Infrastructure including servers, network, and all PC’s
- Currently have three technical support people who report to myself who provide helpdesk services
- Entire network spans 3 plants in Newmarket and engineering design office in Livonia, Michigan
Successfully upgraded existing coax network to switched 10BaseT / FDDI topology
Project Manager responsible for migration of existing Netware 3.12 servers to Netware 4.1 and implemented companywide NDS structure
Implemented Time & Attendance system with gateway to network
Lead the technical group that have implemented four Windows NT 4.0 Servers and formulated strategy to replace existing Novell Servers
Successfully implemented Lotus Notes Server (running on NT Server), Notes Desktops, SMTP gateway for internet email, and cc:Mail gateway
Engineered full time internet link and implemented dortec.com as internet domain name
Managed the technical team that is in the process of standardizing all desktops to Windows NT Workstation 4.0 and Windows 95
Implemented T1 WAN that incorporates data, video, and voice between U.S. and Canada
Day to day management responsibilities of MIS Help Desk
EDUCATION & PROFESSIONAL DEVELOPMENT
Microsoft Corp. Microsoft Certified Systems Engineer (MCSE)
Brock University Bachelor of Science (Honours) Major in Computer Science
University of Western Ontario Successfully completed two years of the Business/Computer program with an interest in Finance
Canadian Securities Institute Canadian Securities Course
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