administrator

Bhupinder Kaur

*** ******* **** *****, ******** ON, L6Y5P9

Tel: 647-***-****, E-mail: ********@*****.***

Highlights of qualifications

A professional with 1 year experience in IT industry as a customer support.

An ISO 9001:2008 trained in ASP.net.

Knowledge of Microsoft SharePoint 2013.

Work with internal department to resolve issues.

Superior customer service skills, with the ability to provide an optimum level of service to customers in person or over the phone.

Proven ability to demonstrate analytical, logical, administrative skills and communication used to assess situations and determine an appropriate course of action, through various projects assigned to me at Centennial College.

Excellent research skills in order to collect relevant information as developed by my education at Centennial College and especially through work experiences

Excellent work ethics with the ability to take initiatives when problem situations arise

Ability to work independently and in a team environment, and thrive in a fast passed environment and embrace change.

Excellent customer service skills.

Ability to multi-task in a fast paced environment with equal and appreciable output on both the customer satisfaction and the Service Level Agreement SLA fronts.

Education

Bachelor of Computer Science Engineering May 2009- May 2013

Punjab Technical University, India

Computer System Technology Advanced diploma (Networking) Jan 2015- April 2016

Centennial college, Toronto, ON

Related courses:

Software engineering,Project Management, Wireless Networks, Internetwork Troubleshooting, Network Management, Network Design & Test, WAN Technologies, Network Service & Support, Wireless Technologies, Data Communications, Network Security, Routing & Switching, Unix/Linux Operating System, Network Technologies, Network Devices, Windows Server Operating Systems, Voice & Video Over IP.

Technical Skills

Technical trainings: C++, C#, .NET, Red hat Unix Linux (certified)

Networking: TCP/IP, OSI, Internet, Intranet, LAN-WAN interconnection and troubleshooting.

Operating Systems: UNIX, LINUX, optimization techniques, NTFS

Software: Microsoft Office Suite: Word, Excel, access And PowerPoint.

Work Experience

Desktop Support Technician May 2009 – May 2013(part time)

SQL Technologies

Installation, configuration and ongoing usability of desktops, laptops and software.

Train and guide new students with hardware and software usage.

Completed project in .net (Coursera) plus management project in oracle.

Update and maintain computer inventory.

Maintain and resolve issues on LAN/WAN, VOIP telephone and make extensions.

Identify and repair hardware and network connectivity issues.

I.T Assistant Aug 2014-May 2015

INFOTECH

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and as certain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Executive member of ISTE (Volunteer), Punjab Technical University, India

Sep 2010 – April 2014

Training Coordinator (Volunteer), CS Soft Solutions

21 May 2013

Administrative Assistant April 25, 2016 – May 2016

Vision vanities - Mississauga

Responsibilities:

Create invoices, purchase orders and maintain accounts.

Preparing presentations and scheduling meetings.

Inventory control plus data entry.

Machine operator part time

Intra Pac – Mississauga

Test the machine before main work begins to be sure that it’s in good condition for production.

Update inspection sheet after every hour.

Report to supervisor regularly, keeping them updated on production activities and progress.

Submit production report at the end of the shift.

Security officer part time

Primary Response and Garda World

Experience to work at bus terminals, commercial areas, condos and community centers.

Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and doors.

Answer alarms and investigation disturbances.

Monitor and authorize entrance and departure of employees, visitors and other persons to guard against theft and maintain security of premises.

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences.

Call police or fire department in cases of emergency such as fire or presence of unauthorized persons.

References

Available upon request

Contact this candidate