Customer Service Sales
Resume:
Motunrayo M. Otun.
*************@*****.***
Summary: I am an administrative professional offering exceptional organizational, communication and planning skills. I am very thorough, patient and emphatic with extensive background in customer care. I am a skilled negotiator, a team player with a determination to succeed in everything I do. I desire a job role in Office Administration.
Skills
Exceptional interpersonal communication skills
Excellent planner and coordinator
Process Management Skills
Microsoft Outlook, Word and Excel
Skilled Negotiator
Detailed scheduler and time manager
Filing and data archiving
Creativity skills
Exceptional telephone etiquette
People Management
Excellent Reporting Skills
Budgeting, bargaining and procurement skills
Education
Bachelor of Science in Political Science (2.2) 2008
University of Ado- Ekiti, Ekiti State.
Proficiency certificate in management 2009
Nigeria institute of management, Lagos.
Employment History
Sales Lead, Rembrandt Global Solutions.
(2013-Till Date)
Periodic training and evaluation of new customer service and sales attendants.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
Identified marketing opportunities by identifying consumer requirements, defining markets trends, competitors’ strength, establishing targeted market share
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of administrative tasks to resolve customer issues and staff issues.
Executed in-season pricing strategies, including promotions and markdowns to reach financial targets.
Provides periodic working schedule and office supply for staff to ensure smooth operation.
Daily, weekly and monthly report on sales, staff and general business performance which also included forecasting and recommendations for improvement.
Online Customer Care Representative, MTN Nigeria.
(2011-2013)
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 25 calls in queue per hour.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Mastery of customer service management systems and databases.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Team Lead and Team Administrative Officer. MTN Nigeria.
Provided the duty Rota for the team.
Documented performance and absentees.
Payroll compilation and filing, documentations and follow-up.
Planned teams events, kept records of team members birthdays and weddings.
Purchased gifts and ensured team contributions.
Served as the major liaison between company, supervisor and team members.
Administrative Officer and Planning Executive, Rubans Rouge LTD
(2009-2011)
Oversaw daily office operations for staff of seven employees.
Negotiated pricing with event vendors and service providers.
Liaised with vendors to order and maintain inventory of office supplies.
Prepared meeting minutes and edited proposals, project punch-list for organizational support.
Planned and coordinated logistics and materials for all events.
Ordered and distributed office supplies while adhering to a fixed office budget.
Maintained a clean reception area, including lounge and associated areas.
Obtained signatures for financial documents and internal and external invoices.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Marketing Executive and Administrative assistant, Sterling Bank Plc.
(2008-2009)
Increased new bank relationships with several individuals leading to increase in bank customers.
Packaged and Recommended loans for approvals and denials based on customer loan application reviews.
Developed prospects for new cold calls weekly.
Helped distribute employee notices and mail around the office.
Assisted with event planning.
Wrote minutes at branch meetings.
Assisted with planning of all branch events.
Trainings.
Customer service Management.
Call center policies, processes and procedures.
Social media marketing and interaction.
Effective communication
Value-based customer service
Customer Retention and after sales services.
Entrepreneurship and Business Management.
Interests
Writing.
Reading.
Travelling.
Address: 5, Glover Street. Off Murtala Mohammed Way. Ebutte-metta. Lagos.
Sex: Female.
Marital Status: Married.
Date of birth: 3rd October, 1985
References: available on request.
Contact this candidate