Medical Assistant Customer Service
Resume:
Lillian Goins CMA
Elk Grove, CA 95624
*************@*****.***
Objective
Obtain position in healthcare as a Medical Assistant back office or Front Office Receptionist. Skills
● Sign Language
● Bookkeeper/ perform front office clerical tasks, patient registration, record processing
● Medical Terminology
● Phlebotomy
● Understanding HIPAA and CLIA regulations
● Injections
● First Aid/BLS Certified
● Vital Signs
● EKG setup
● Medical/Surgical asepsis
● Complete UA
● Basic pharmacology and admin. of medication.
● Maintain patient records
● Prepare patients for exams/procedures
● Equipment Maintenance
● Manage patient/procedure flow good organization/ prioritize work tasks
● Excellent critical thinking skills; judgment and leadership abilities
● Verbal and written communication skills, ability to convey instructions.
● Enjoy working with people, also in a fast paced environment
● Proven ability to handle hostile patients in a professional manner
● Good phone etiquette
● Ability to perform full scope of Medical Assistant Functions
● ICD-10/ HCPCS insurance billing;verification
Experience
UC Davis Medical Center Jan 2016 March 2016
Medical Assistant Extern
Orthopedics and Physical Medicine and Rehabilitation Dept.
● Taking vitals on patients
● Suture, bandage and staple removal
● Use of “Epic” software and Excel
● Scheduling patients follow-up appointments
● Knowledge of dealing with patients in vegetable state
● Use of Hoyer Lift
● Prepare patient rooms
● Routine Lab tests
● Assist Clinician with care of patient
● Data Entry
Mercy General Hospital 2014-2015
Main Desk Patient Registration
● Helped patient registration upon entering the hospital
● Provided excellent customer service while working the Information desk.
● Patient services technician
Methodist Hospital
Intern at Dignity Health Resident Facility April 2013-December 2013
● Communicated clearly with staff and patients,
● Maintained patient confidentiality,
● Filed charts, answered phones,
● Group activity leader for acute care patients.
Cashier/clerk at gift shop
● Stocked supplies on shelves and prepared for customers and staff
● Completed a daily, weekly, and monthly inventory of the gift shop
● Worked in a fast paced and ever changing environment. Dr. Wallace Bellamy DMD January 2012 – September 2012
● Front/ Back office Assistant, filing, answering phones.
● Sterilization of instruments and room preparation.
● OSHA compliance and patient privacy knowledge and practice.
● Patient care and record maintenance
Education
Elk Grove Adult and Community Education February 2016 Certified Medical Assistant
References
Tanya Johnson 916-***-****
Wandella Ruiz 916-***-****
Palwinder Salhan 916-***-****
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