Customer Service Sales

Marcelyn Yates

P.O. Box *****, Prichard, AL *****, Phone: 251-***-****, Email:**************@*****.***

BUSINESS SKILLS SUMMARY

Administrative professional with over 10 years’ experience in diversified business support. International Association of Administrative Professionals (IAAP), Mobile, AL Chapter Column Writer 2010 – 2012 and Auditor 2012. Strengths include:

• Customer Service • Typing / Data Entry • Mail Handling

• Incoming Call Center Sales • Appointment Scheduling • Insurance Claims/Terminology

• Retail Sales • Computer Literate • 10-Key Calculator

EMPLOYMENT HISTORY

Sears Holding Corp. Inc., Mobile, AL 2014 to Present

Retail Advisor/Parts Specialist

Exudes a detailed company and product knowledge through a large call volume. A liaison

and saving grace with customers and retail stores nationwide. Grant efficient and accurate

customer service. Process, accommodating, accurate and detailed orders and customer complaints.

Abide by company policies and procedures in maximizing company profit and making solutions.

Belk Department Store, Mobile, AL 2012 to 2014

Sales Associate

Contributing to profit maximization through repeat clientele, transactions and marketing.

Maintained company, correspondence compliance and safety. Set-up and maintained

Merchandising displays to appeal to the public. I utilized loss prevention and safety protocol.

Spring Hill Medical Center, Mobile, AL 2011 to 2012

Administrative/ HR Assistant - Volunteer Work

Assisted Human Resources with financial report analysis, database management and filing.

American Red Cross, Mobile, AL 2011 to 2011

Administrative Assistant - Volunteer Work

CMS, Inc. Allstate Catastrophe, Mobile, AL 2007 to 2009

Claims Processor Handler

Directed the timely and accurate processing of catastrophe claims for major insurance company. Claim damages range $500 to $15,000. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Analytical and detail-oriented with a proven record for producing quality work within strict timelines. Proficient in auditing and maintaining compliance in a professional environment. Knowledgeable of accounting, bookkeeping and finance management. Handled sensitive and confidential information with discretion.

Primerica Financial Services 58, Mobile, AL 2005 to 2007

Financial Representative

Successfully utilized direct sales strategies to obtain clients for major financial services (life insurance) provider. Expertise in outbound calling for appointments and sales. Experienced in handling of large volume inbound calls. Very competent in prevention of escalation and retention of clients. Knowledgeable of relationship and referral sales. Skilled in the maintenance and improvement of database management.

EDUCATION

Spring Hill College, Mobile, AL

B.S., Business Administration and Marketing

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