Engineer/ Manager

CURRICULUM VITAE

SULTAN MOHIUDDIN SHAIK

B.E, Mechanical Engineer

E-mail : ***********@*****.***

Contact : +1-604-***-****

Address : **** *** ******, ******, ** V3S 6N4

PROFESSIONAL QUALIFICATION:

•Bachelor of Mechanical Engineering, B.E, University of Madras, India.

OVERVIEW & PROFESSIONAL EXPERIENCE:

11 Years of experience in Administration & Construction field, Saudi Arabia.

Responsible for preparing financial statements, maintaining cash controls, preparing the payroll and personnel administration, purchasing, maintaining accounts payable and managing office operations

Ability to understand and respond to evolving Customer needs.

High visibility into the factors influencing outcomes throughout the customer journey.

The goal of improving business relationships with customers, assisting in customer retention and driving company’s growth.

Build sustainable relationships of trust through open and interactive communication.

IT Exposure: Excellent command in MS Word, MS Excel, Internet usage etc;

Driven: Has a sense of urgency and a need to accomplish the task at hand

Confident: Believes in own abilities and can handle rejection

Outgoing: Projects a great first impression and is energized by social interactions

Assertive: Effectively controls interactions and doesn’t cave in easily

Funny: Engages customer emotions, is likable and memorable

Structured: Leads the customer through the process, is organized and follows through

Relational: Cares about the person, not just the sale; effectively identifies customer needs

Focused: Doesn’t get sidetracked; knows the final destination

EMPLOYMENT:

Name of the Company Period Designation

AL NOOR AL RAKHI CO. Nov 2012– Dec 2015 Operations Manager

AL NOOR AL RAKHI CO. Aug 2007 – October 2012 Projects Manager

AL NOOR AL RAKHI CO. Nov 2006 – July 2007 Projects Engineer

AL NOOR AL RAKHI CO. Nov 2004 – October 2006 Sales Engineer

DUTIES & RESPONSIBILITIES:

Listen to customers’ questions and concerns, and provide answers or responses.

Identify and assess customer’s needs to achieve satisfaction.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Ability to multi-task, prioritize and manage time effectively.

Organize recruitment and placement of required staff.

Establish organizational structures.

Delegate tasks and accountabilities.

Establish work schedules. Supervise staff.

Monitor and evaluate performance, purchase supplies and equipment as authorized by management.

Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts, and Finance.

Monitor office supply levels and reorder as necessary.

Tag and monitor fixed assets.

Pay supplier invoices in a timely manner.

Take all reasonable discounts on supplier invoices.

Pay any debt as it comes due for payment.

Monitor debt levels and compliance with debt covenants.

Issue invoices to customers.

Ensure that receivables are collected promptly.

Maintain the petty cash fund.

Issue financial statements.

Provide information to the external accountant who creates the company’s financial statements.

Maintain an orderly accounting filing system.

Process payroll in a timely manner.

SKILLS AND ABILITIES:

Supervisory and team building skills.

Accounting and bookkeeping skills.

Analytical and problem solving skills, decision making skills.

Effective verbal and listening communications skills, effective written communications skills, ability to communicate effectively in English, Hindi, Arabic, Telugu & Tamil languages.

Computer skills including the ability to operate computerized accounting, spreadsheet and word processing programs at a highly proficient level.

Stress management skills, time management skills.

PERSONAL ATTRIBUTES:

Honest and trustworthy

Respectful

Possess cultural awareness and sensitivity

Flexible & Amenable

Demonstrate sound work ethics

I hereby declare that the information furnished above is true and true to the best of my knowledge and belief.

Sultan Mohiuddin Shaik

Current Location: Surrey, BC

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