Administrative Assistant

Angelia Smith

Cell# 602-***-****

Email: **************@*****.***

OBJECTIVE

Seeking a dynamic and challenging administrative role that capitalizes on over 15 Years of progressive success in a business environment that fosters mutual growth

SUMMARY OF SKILLS

Administrative Excel Microsoft Outlook

Website Design Word Quick Books Pivot Office Management CAD Training Owner /Operator Team Development Outside Sales PowerPoint Negotiations

One Note Cfocus Shaw

SUMMARY OF QUALIFICATIONS

Over 15 years of progressive experience in office administration, operations, and sales environments. Experienced in employee development and team building, as well as marketing and communications. A committed team leader who is sensitive to the needs of co-workers, adept in managing a variety of tasks and personalities with a keen eye for detail. Excellent communication skills and the leadership, discipline and organization to complete a variety of high demands and expectations. Self -motivated and professional at all levels with a strong sense of priorities and proven success working in fast paced environments.

Experience

Progressive Leasing, Glendale, AZ 2015-Present

Payment Specialist

• Negotiate for payment arrangements

• Target full payoffs

• Review for settlements

• Efficient In restructuring leases within minutes

• Strong customer service skills

• Assist in investigations of inaccurate contracts

• MVP

Flagship Credit Acceptance, Tempe, AZ 2014 - 2015

Collector

• Inbound and outbound calls

• Great negotiation skills

• Avoid losses, created payment plan arrangements

• Detail oriented and strong customer service skills

• Followed FDCPA laws and compliance

• Utilize various means of skip tracing

• Multi-tasking between multiple systems

• Front end auto collections collecting on accounts from 30 to 90 dpd

• Top performer in obtaining urgency pays

Wells Fargo, Phoenix, AZ 2009-2014

Single Point of Contact/Collector 3

Assisted customers with loan modifications by analyzing customer’s income financials to find the best possible solution that fits the customer needs.

Worked with customer on their financial hardships to put modifications packets together for the underwriters.

Proficient with Yom, Hogan, Shaw and EDM.

Avoided losses, creating repayment arrangements.

Experience with bankruptcy proceeding, charge off accounts, Legal proceeding and foreclosures.

Routed accounts for recovery

Advised clients on the account maintenance and stipulations.

Negotiations and restructuring loan re-payments.

Assist hire and train employees, evaluate staff's performance.

Consistent top performer

Stone Creek Furniture, Scottsdale, AZ 2006 - 2008

Design Engineer

Sales and design of custom furniture and kitchens

Through successful marketing of products both in person and over the phone maintained one of the highest averages of products sold on a monthly basis.

With a history of production management took customer ideas and designed products that would meet their specifications

Responsible for the entire sales portfolio from prospecting to closing of the deal.

Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions.

Company’s top sales performer

Create It Decor, Scottsdale, AZ 2003-2006

Office Manager

Maintained daily communication with clients written and verbally.

Produced and followed up on all invoices.

Maintained multi phone lines.

Monitored efficient warehouse production.

Designed and prepared product for promotions

Hosted events displaying and selling company products

Designed and built company websites

Inbound/outbound sales

Tracked inventory

Accounts receivable

Hired and trained new hires

Checks and Balance

24/7 Audio Video, Tempe, AZ 1997-2003

Owner/Operator

Developed flourishing company from the ground up

Scheduled routes for all installers

Hired and trained new hires (generally 10 at a time)

Responsible for receivables and payables

Payroll

Inventory and product orders

Held weekly meetings with staff

Marketed product

Inbound and Outbound sales

Built solid rapport with vendors

Education

B.A., Psycology Governor’s State University 1991-1995 Markham, IL

Graduate courses, Illinois State University 1996-1997 Bloomington, IL

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