Engineer Customer Service
Resume:
Marco Zacarias
US Citizen
Tucson, AZ *****
*******************@*****.***
Linkedin.com/in/ZacariasEngineering
Objective
To obtain the Manufacturing Engineer position where I can apply my experience and extreme attention to detail while expanding my knowledge and evolving my skills within a challenging environment.
Manufacture Process
Experience
Johnson Controls – Junior Manufacturing Process Engineer
Develop manufacturing processes by studying product capabilities, requirements & demand
Tucson, AZ
Apr 2016 – present
Responsible for performing time studies, analyzing processes, production balancing, support engineers & production line
Improve manufacturing efficiency by analyzing work flow, space requirements, equipment layout & applying LEAN tools
Lead Kaizen events by analyzing bottlenecks & root cause analysis to design, develop & implement improvement action plans
Developed & integrated work instructions to assembly line cells to balance line, decrease training & cycle-time
Steering committee member with purpose to train & implement 5S principles to achieve continuous improvement
Contact Center Experience
Centene Corporation & C3/Customer Contact Channel Inc.
Provider Services Claims Specialist & Customer Service Representative
Tucson, AZ
Nov 2014 – Apr 2016
Answered inquiries by researching, exploring & clarifying desired information in a professional manor
Successfully negotiated resolutions in a sympathetic/empathetic approach while maintaining control of call
Applied LEAN tools to multi-task & navigate multiple systems quickly & accurately in a fast-paced environment
Accepted & implemented new business regulations, policies & procedures while serving as a mentor for new employees
Aeronautical Mechanical Structural Design
Experience
Stirling Dynamics – Aeronautical Engineer
Structural Design & Analysis on the Cessna 525 & E2-D Platform:
Kirkland, WA
Jul 2013 – Jun 2014
Designed, simulated, optimized & developed innovative refueling probe component that eliminates F.O.D.
Verified feasibility using analytical/technical skills & engineering analysis coinciding with FEA & 3D CAD software
Collaborated with senior manufacture engineers through verbal/written communication to verify manufacturing feasibility
Managed tasks, prepared technical reports & presented progress to clients & upper management using MS Office
Embry-Riddle - Aeronautical Detail Design Engineer
Daytona Beach, FL
Jan 2011 – May 2013
Cessna 177 Wing Component, Fuselage & Landing Gear Structural Analysis:
Contributed to team success by initiating work flow, planning, scheduling & organized team meetings
Mentored fellow engineers in structural stress analysis in various components utilizing 3D CAD & FEA software
Researched corrosion prevention, maintenance procedures & simplified the fabrication process while obeying FAR's
Collaborated with teammates to generated technical stress reports & presentations using MS Office
Quality
Experience
GE Aviation - Quality Engineer Internship
Component Repair for the CFM 56 & CF 34 Engine line
Strother Field, KS
May – Aug 2012
Applied LEAN tools & techniques to reduce cycle-time & production cost while achieving continuous improvements
Designed & developed technical user manuals to implement portable coordinate measuring machines
Designed & coordinated the manufacturing of portable coordinate measuring machine fixtures
Coached technicians of newly implemented equipment use & troubleshooting to drive cost reduction
Prepared & presented newly implemented equipment impact to upper-management using MS Office
Developed & integrated work instructions to all workstations to reduce audit findings & drive continuous improvements
Process
Supervisor
Experience
Agricola El Rancho Las Ranas – Process Engineer Supervisor Internship
Successfully lead a 40+ team to cut cost, increase quality & maximize production of product
Naco, SO, MX
May - Aug 2011
Prepared shipments ahead of schedule by communicating job expectations, planning, monitoring & job appraisal
Derived techniques to measure employee performance by monitoring personnel, work flow & resources
Designed & developed innovative device while applying LEAN methods to reduce labor, cycle-time & overall cost
Coached technicians in existing & newly developed processes & operation procedures
Ensured integrity of product & processing practices by enforcing safety policies & procedures
Designed, controlled & improved the manufacturing process & system design through a collaborative effort
Education
Embry-Riddle Aeronautical University
Bachelors of Science in Aerospace Engineering
Specialization: Aeronautics
Daytona Beach, FL
May 2013
Skills
Engineering Software:
SolidWorks, Catia V5, eDrawings, MatLab, Nastran, Femap, MathCAD, PC-DIMS…
Office Software:
Microsoft Office: PowerPoint, Excel, Project, Word, Lync & Outlook
LEAN Tools:
5S, Bottleneck Analysis, Continuous Flow & Improvement, The Real Place, Policy Deployment, Key Performance Indicator, Value Stream Mapping…
Relevant Courses:
Aircraft Detail Design, Aerospace Structures, Fluid & Solid Mechanics, Aerospace Engineering Materials, Graphical Communication & Drafting,…
Languages:
Fluent in Spanish & English
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