Customer Service Manager
Resume:
Loren Hammond
High Point, NC 27265
**********@*****.***
EDUCATION:
Bachelor of Science in Accounting
Gardner-Webb University - Boiling Springs, NC
August 2005
Associate of Applied Science in Accounting
Randolph County Community College - Asheboro, NC
May 2003
Current NC Insurance License 12518860:
Life/Health, Accident/Sickness & Medicare/LTC
WORK EXPERIENCE:
Pepsi Beverages Call Center - Winston-Salem, NC - 2010 to current
Customer Equipment Repair Specialist
Provide troubleshooting to Pepsi customers for equipment repairs over telephone. Guide customers through many steps to get machines up and running, instead of dispatching a repair technician.
Ralph Lauren Call Center - High Point, NC - 2011 to 2014
Assistant Manager Customer Service
Researched problems with customer orders resolved issues and offered appeasements to retain business. Took escalated manager phone calls from customers and assisted new employees with answers to complex issues.
Banker's Casualty and Life Insurance - Greensboro, NC - 2009 to 2010
Licensed NC Health/Life Insurance Agent
Outside sales of Medicare supplements, disability, life and health insurance policies. Made inquiries for new business by cold calling, purchased leads and obtained referrals from customers.
American Express Call Center-- Greensboro, NC - 2007 to 2009
Inside Sales/Customer Service
Answered calls from businesses regarding interest rates, payments and new accounts. Assisted customers with credit line increases and pending authorizations on credit cards.
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