Loren Hammond

**** ***** **** **

Ste ***-***

High Point, NC 27265

acvbnx@r.postjobfree.com

336-***-****

EDUCATION:

Bachelor of Science in Accounting

Gardner-Webb University - Boiling Springs, NC

August 2005

Associate of Applied Science in Accounting

Randolph County Community College - Asheboro, NC

May 2003

Current NC Insurance License 12518860:

Life/Health, Accident/Sickness & Medicare/LTC

WORK EXPERIENCE:

Pepsi Beverages Call Center - Winston-Salem, NC - 2010 to current

Customer Equipment Repair Specialist

Provide troubleshooting to Pepsi customers for equipment repairs over telephone. Guide customers through many steps to get machines up and running, instead of dispatching a repair technician.

Ralph Lauren Call Center - High Point, NC - 2011 to 2014

Assistant Manager Customer Service

Researched problems with customer orders resolved issues and offered appeasements to retain business. Took escalated manager phone calls from customers and assisted new employees with answers to complex issues.

Banker's Casualty and Life Insurance - Greensboro, NC - 2009 to 2010

Licensed NC Health/Life Insurance Agent

Outside sales of Medicare supplements, disability, life and health insurance policies. Made inquiries for new business by cold calling, purchased leads and obtained referrals from customers.

American Express Call Center-- Greensboro, NC - 2007 to 2009

Inside Sales/Customer Service

Answered calls from businesses regarding interest rates, payments and new accounts. Assisted customers with credit line increases and pending authorizations on credit cards.

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