Customer Service Office

NEDEAN MCKELVEY

**** ******* **** ~ Dacula, GA **019 ~ 770-***-**** ~ **********@*****.***

SUMMARY OF QUALIFICATIONS

Seasoned Recruiter with superior a track record for workforce diversity, team building, and group leadership. Proven performance record in recruiting in multiple industries (Information Technology, Insurance, Health Care, Sales and administrative candidates. Equally adept at optimizing performance through organizational change. Excellent skills in problem solving, multi-tasking and communications. A trusted company advocate who can effectively balance the needs of both individual and organization.

EXPERIENCE

Manpower Group Solutions, Milwaukee, WI 4/2014- present

Recruiting Process Outsource company of Manpower

Virtual Contract Recruiter

High Volume full-cycle recruiting, sourcing, screening for various clients and projects in the areas of customer service/call center, telecommunication, insurance, and retail.

Responsible for making decisions regarding candidate selection and utilizing applicant tracking system such as SAP, Taleo, MSP, Avature

Creatively conducting Boolean searches in effort to attain specific/niche candidates via LinkedIn, CareerBuilder, Monster, Indeed, Facebook

Responsible for placing numerous postings via Indeed, Monster, Facebook, and BullHorn

Me and My Nanna, LLC~ Atlanta, Georgia 07/2006 – 06/2014

In-Home Care Staffing Agency

Senior Recruiter

Full Cycle Recruiting. Successfully screened and processed administration and nursing applications, arranged background investigations and performed interviews.

Personally coached five employees through company’s core interview process, using role play and practice interviews.

Developed and implemented effective recruiting strategies in order to attract high quality candidates.

Utilized job boards, Indeed, CareerBuilder, and other creative recruiting methods to meet client needs.

Responsible for administering PeopleSoft entries.

Created human resource personnel manual and gained solid experience with federal, state, and disability laws, including regulations.

Researched, designed and implemented staff development programs for orientation, training and continuing education.

Recruited external training programs as needed.

Responded to unemployment and other governmental inquiries.

Maintained accurate records of staff licensure and training including scheduling continuing education programs as needed to maintain required licensures.

Responsible for making decisions regarding candidate selection and provided feedback to hiring managers.

Conducted exit interviews.

OFFICE/PAYROLL COORDINATOR

Edited weekly project reports to ensure all necessary information is entered to complete payroll

Collected timesheets, verified accuracy and entered data projects for payroll

Transmitted new client credit applications and policy agreements to corporate office

Managed flow of applicants, visitors and deliveries as first point of contact on the phone and in the office

Distributed mail and faxes, update and track postage, manage 6 incoming phone lines, interaction with

vendors to order office supplies

H & R Block ~ Duluth, Georgia 10/2007 – 4/2008

Accounting Firm

Student Externship

Accomplished 120-hour accounting externship as accounting clerk/bookkeeper

Completed a high volume of data entry for small business client accounts

Worked with Excel spreadsheets, use of Peachtree software

Accurately maintained payroll, and end-of-year preparation for taxes to be submitted following year.

ASI Flexibility Staffing ~ Duluth, Georgia 05/2004 - 01/2006

Staffing Agency

Recruiter

Full Cycle Recruiting

Interviewed candidates for direct hire and contract positions for a full service staffing provider specializing in administration and industrial positions (for 2 branches).

Coordinated and organized career fairs; including conducting verbal presentations and interviewing with prospective candidates

Able to obtain qualified pool of candidates through ad placement, position postings, direct sourcing, cold calling and networking; local Department of Labor, Monster, and CareerBuilder

Maintained client relationships

Conducted reference checks and positively identified viable candidates for various work assignments.

Accurately filled project orders and matched the best candidates with the right skill-sets for job requirements.

Assisted with the overall administrative operation of the branch, including office and staff management

Staffing Coordinator

Edited weekly project reports to ensure all necessary information was entered to complete payroll

Collected timesheets, verified accuracy, and entered data projects for payroll.

Managed flow of applicants, visitors, and deliveries as first point of contact on the phone and in the office.

Distributed mail and faxes, updated and tracked postage

Assisted team with candidate prescreening process

Created electronic personnel file

Conducted employment verification for all new hires

Managed incoming phone lines, and interacted with vendors to order office supplies.

JC Penney Department Stores ~ Duluth, Georgia 02/2002 - 02/2003

Department Store

Customer Service Representative

Assisted customers with both purchases & returns

Answered switchboard and transferred calls accordingly.

Responsible for processing credit applications for store credit cards

Assisted with setting up sales floor for upcoming sales.

Organized department on a nightly basis, and provided back up to other departments, and trained new hires

EDUCATION

Keller Graduate School of Management

MBA (Health Administration) April 2013

MHRM (Business Management) February 2012

DeVry University February 2010

B.S. (Human Resources Management)

PROFESSIONAL AFFILIATIONS

Society of Human Resource Management

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