Customer Service Project Manager

Michael C. Roth

* ***** **** *******, **** ****7 419-***-****

Email: *********@*****.*** Mobile: 419-***-****

EDUCATION: University of Toledo

Associates Degree in Civil Engineering Technology

Completed Courses in Business Management, Surveying, Drafting, and Engineering Design

St. Paul High School, Norwalk

Earned College Preparatory Degree

Honor Student 4 Years

EXPERIENCE: Hardware Store Manager

Responsible for Daily Operations at Local Retail Hardware Store

Manage 13-15 Employees in All Phases of Store Operations to Ensure Highest Level of Customer Satisfaction

Monitor/Maintain Store Inventory and Sales, Appearance of Store, Customer Service, Conflict Resolution, and Opening and Closing Store for Business

Work With Wide Customer Base Including Commercial/Residential Contractors and Do-It-Yourself Customers to Troubleshoot and Evaluate Their Need and Assist With Possible Solutions

Estimator/Project Manager

Prepare Bids for Both Commercial and Residential Customers

Take-off Quantities From Construction Drawings/Plans and Collate Information to Prepare Bids

Effectively Communicate with Architects, Engineers and Project Managers to Interpret Project Drawings and Specifications

Field Measure Areas & Create Sketches and Collate Information to Prepare Bids

Use Various Computer Software Programs Including Bid 2 Win, Timberlineâ, Microsoft Office, Etc. On Daily Basis

Contact Suppliers & Sub-contractors and Incorporate Pricing into Bid

Generate Purchase Orders for Suppliers & Sub-contractors After Submitting Successful Bid

Prepare Submittals for Approval by Architect, Engineer, and/or Project Manager

Manage Projects/Coordinate Deliveries of Materials and Union Labor

Directly Responsible for Starting New Drywall Hanging & Finishing Company in Northwest Ohio Area

Solicited Work For New Drywall Company By Contacting Contractors/Homeowners Onsite and By Phone

Responsible For Finding Subcontractors to Hang and Finish Drywall For New Business

Coordinate Projects From Initial Stages of Finding/Landing Job Through Completion

Sales Engineer Technician

Created Shop Drawings on a Computer from Information Given on Various Plans, Including O.D.O.T. Project Plans

Put in Supervisory Position Over Second Shift on Two Separate Occasions

Operated Personal Computer Equipped With Windows 98, TK2 Solver, AutoCAD LT, Goldmine, Microsoft Office, and Many Other Programs

In Direct Contact With Contractors and Other Customers, Including Troubleshooting in the Field and Other Valuable Customer Service Duties to Make Sure Products were Produced Correctly

Supervised and Trained Approximately 50 Employees in the Plant to Make Sure Products were Produced Correctly

Inside Sales of Grease Traps, Garage Oil Interceptors, and Fuel Containment Vessels

Project Coordinator for Special Projects and Commercial Wastewater Treatment Plants

Survey Crew Technician

Operated Total Station and Manual Theodolites

Performed Boundary Surveys

Construction Layout, Including Roads, Streets, and Bridges

Ran Bench Circuits to Determine Elevation

Worked in Engineering Office

Operated Personal Computer Equipped With AUTOCADD Release 10, 11, and 12, COGO-PC, QUATRO-PRO Spreadsheet, and CIVILCADD Accessories to AUTOCADD, Including Autosurvey and Autocontour

Placed in Charge of Mortgage Identification Surveys

Produced Drawings of Surveys, Subdivision Layouts, and Mortgage Identification Surveys Both on the Computer and By Hand

Carpenter/Carpenter’s Helper

Worked With Experienced Carpenter on a Daily Basis During Summers, After School, During Layoffs, and After Work

Performed Many of Same Duties as Carpenter, Including Rough and Finish Carpentry, Masonry, Concrete Finishing, Plumbing, Electrical, and Sitework

Placed in Charge/Supervised Work

Aided in Design of Some Remodeling and Also New Construction

Worked on Large Construction Projects as well as Small Remodeling Projects

Prepared Cost Estimates and Managed Projects

Trucking Broker

Responsible for Procuring Trucks to Transport Cargo from Shipper to Consignee

Work with Dispatchers, Brokers and Drivers to Agree on Shipping Rates Acceptable to Both Parties

Manage Contracts to Ensure that Cargo is Delivered, Intact and In a Timely Manner

Troubleshoot and Problem Solve in Situations that Arise Which Jeopardize Successful Delivery of Cargo

Work With Customers, Dispatchers, Owner-Operators, Truck Drivers and Other Brokers with Varied Backgrounds and Experience to Ensure the Most Acceptable Outcome for Everyone Involved

Lube Division Manager

In charge of Daily Operations of Fuel/Lube/Oil Warehouse

Process Daily Invoices, Receipts, Payables, etc.

Manage Customer Service With Residential and Commercial Accounts

Schedule Deliveries of Oils, Lubes, Bulk Products Including Diesel Fuels and Gasoline

Responsible for Generating New Sales and Maintaining Existing Accounts

EMPLOYERS: Ace Hardware, Norwalk, Ohio (October 2014 – Present)

Ohio Eastern Express, Inc., Sandusky, Ohio (November 2012 – October 2013)

Coles Energy, Inc., Milan, Ohio (January 2011 – May 2012)

Precision Paving, Inc., Milan, Ohio (April 2007 – December 2010)

Weithman Bros., Inc., Galion, Ohio (January 2004 –April 2007)

K. R. C./Regency Drywall, Sandusky, Ohio (October 2005 – April 2006)

Norwalk Concrete Industries, Norwalk, Ohio (September 1998 – October 2005)

Baharoglu & Associates, Inc., Norwalk, Ohio (February 1995 – September 1998)

C. W. Roth Construction, Norwalk, Ohio (June 1982 – February 2007)

ACTIVITIES: City of Norwalk Board of Building & Zoning Appeals (Chairman)

Past President and Board Member of Norwalk Jaycees

Member of Knights of Columbus Council #626

REFERENCES: Available Upon Request

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