Sr. Project Manager

ANU SINGH - PMP, Six-Sigma, Certified Scrum master

Cell: 609-***-****; Mt. Laurel, NJ 08054; Email: ***********@*****.***

IT - Sr. Project Manager

PROFESSIONAL SUMMARY:

Offering 7+ years of progressive IT technical and 9+ years of Agile project management & program management experience. Extensive experience in process transformation, portfolio management and overall program delivery. Proficiency in managing software development (PLMC/SDLC), business intelligence, network engineering and IT infrastructure projects. Agile expert, PMP certified (active), Scrum certified, and Six Sigma Green Belt credentials.

EXPERIENCE:

Comcast Corporation (2014 – June 2016)

Principal Project manager

Responsibilities:

Communicate and demo strategy, direction and changes to business & technology leadership

Improved product experience by collaborating with engineering to develop fixes requested by customers in the most cost effective manner.

Reported out on health of product and team performance at weekly upper management reviews

Effectively partnered with teams to meet and surpass service level agreements

Manage multiple agile cross-functional teams based-on onshore/offsite service-delivery model

Continuously scale agile methodology and eliminate process gaps, and implement best practices

Ensure integration of projects, align project scope, schedule, and risks based-on business needs

Significantly contributed to product roadmap planning, scheduling projects for managed teams and coordinate across teams to build a cohesive roadmap schedule

Coordinate software release meetings for staging/UAT and production deployment

Brought clarity, cohesiveness, transparency, organization, and accountability to projects involving multiple teams and departments

Improve, and facilitate all project and scrum processes to create agreement and alignment with departmental objectives of productivity, timeliness, and quality

Drive adoption of key engineering practices like Continuous Integration, Test Driven Development Coaching and mentoring of Product Owners, Product Development Team and other Scrum Masters

Identified and implemented creative solutions to keep projects on track and within budget

Help teams in story point estimation, track and report team velocity through daily stakeholder updates

Used various Agile techniques: XP, ATDD (Acceptance Test Driven Development), TDD, Continuous Integration, Continuous Testing, etc.

Freedom Mortgage, Mount Laurel, NJ (2013 – 2014)

Agile IT (infrastructure) Project Manager (Consultant)

Responsibilities:

Spearheaded multiple projects, such as; implementation of new telephony system(Call center set up) upgrades & Migration(Rolling-Wave Planning) from end-to-end perspective; created blended data warehouse environment for company’s servicing needs; Data stage upgrades; Symantec companywide rollout; SharePoint deployment, and installation (designing Policy & procedures, workflows, alert set up);

Led IVR (Telephony) pilot migration (servicing team-20 stakeholders) to test processes, anticipate deployment challenges, and maximize efficiencies.

Initiating Disaster recovery & Business Continuity project planning and analysis to research trends, make recommendations on IT team readiness and policies gaps.

Virtual Desktop Infrastructure (VDI) Implementations

Cyber Security (Symantec) implementation.

Prepared and distributed Weekly Status report (e.g. agenda, action items and issues log, project time line, Visio, risk mitigation plan, communication plan, training delivery matrices, etc.); Created and maintained project schedules, and act as liaison between business and technical teams. Estimated time frames, quality and quantity of resources required to successfully implement project.

Daily/weekly management of deadlines and issue/ inhibitor resolver. Facilitated User Acceptance Testing (UAT), ensuring that all errors were tracked (using JIRA) and reported to development and management.

Created and improved processes (using PMI/ Scrum methodology) based on the needs of IT organization/ project.

Meeting with internal IT staff to coordinate resource allocation, project deliverables, formulate project timelines, milestones and rollout plans.

Initiated business and team status meetings, maintenance and distribution of project tracking and status documentation. Creation and implementation of change management plans working with IT and business stakeholders.

Performing risk identification and mitigation activities, escalating unresolved issues to the Executive for timely decisions

PLM (Pennsylvania Lumbermen’s Mutual) P & C Insurance Company, Philadelphia, PA (2011 – 2013)

IT Operations – Program Manager (Consultant)

Directed enterprise wide initiative- Social media planning, Billing system planning (budget of 1.3 million), and Vendor management (HR system, Billing system- 3rd party vendor). Other responsibilities include:

Drove and challenged business units by Champion companywide Change management.

Persuaded senior management for SharePoint-enterprise wide deployment by presenting prototype addressing gap in communication system.

Significantly improved processes for a poorly implemented resource tracking, project health monitoring issue tracking by creating a plan to monitor and proactively alerting IT team of issues and trends.

Collaborated business need, process and IT gap between eight cross-functional teams.

Gathered requirements using document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis.

Provided functional and process consulting in strategic performance management methodologies, process assessment work, and the application of technologies to business units.

Steered transition of client from Solutions Implementation to Client Support.

Critically evaluated information gathered from multiple sources, reconcile conflicts, broke down high-level information into details, abstract up from low-level information to a general understanding, and distinguished user requests from the underlying true needs.

Built credibility, rapport, and maintaining communication with the stakeholders at multiple levels.

LexisNexis-Reed Elsevier, Mount Laurel, NJ (2008 – 2011)

IT- QA Project Lead (BI Projects)

Worked as - Project Lead/SME on ‘Business Intelligence & Analytics’ projects – spearheaded 6 successful releases with 100% positive ROI as Project Lead (agile).

Thorough understanding of all DW aspects.

Successfully managed multiple initiatives simultaneously.

Collaborated among senior leadership, business unit, & testing unit (in house & offshore) to understand and identify ongoing and future issues/needs.

Authored use cases, requirement workshops, scenarios, business analysis, workflow analysis.

Steered process improvements/enhancements.

Handled communication flow to Product Manager, Project Owner and higher management through daily written status reports, weekly summaries and regular team meetings

Extensive expertise in writing project specifications, milestones, WBS, FAQ's, ReadMe documentation, and release notes, etc., for beta tester and client population.

Clarified Engineering and Operations teams to set consistent and realistic release guidelines for code delivery to the live Client-sites.

Led New Client implementations; authored installation Plan; and Client upgrades.

IT Solutions Consultant, Marlton, NJ (2006 – 2007)

Assisted small(private owned) businesses with the IT-solutions, by collaborating with third party to find the right hardware and updated software, helped marketing initiative by creating Power-point presentations for a client; prepared spreadsheets to manage daily inventories for a business owner. Champion opportunities for change, maintaining reports and created presentations recommended way of action; Installing and upgrading computer applications; and providing consulting services to manage other IT needs such as vendor selection, vendor management, etc.

AffinityOnline, New York City, NY (2003 – 2004)

Web Applications Lead (E-commerce)

Worked on design and development of Web-based projects - my responsibilities included providing Internet solutions to AffinityOnline clients by gathering user requirements, developing client web-sites and providing web support. These web-sites were database-driven and developed using HTML, ASP 3.0, ASP-Grid and JavaScript. HomeSite and Visual InterDev were used as editors to write programs. I contributed in design, development and maintenance of several web-sites - http://www.yrock.com, http://www.ujafedny.org, http://www.fbla-pbl.org, http://www.now.org, http://www.affinityonline.net.

PruTech Solutions, Inc., Edison, NJ (2000 – 2002)

Web Application Consultant (E-commerce)

Project: Design & development of Web-site for Goldman Sachs & Co.’s IBD team, New York

Member of Goldman Sachs IBD (Investment Banking Division) team that was responsible for design and development of web-site for investment clients. I was responsible for designing GUI screens using HTML, DHTML, CSS, XML and JavaScript for validations. These screens were designed to provide Internet and Intranet solutions to GS-clients; for Investors to gather investment-related information, open trading accounts, track portfolios and manage other financial applications

TECHNICAL SKILLS

Languages – ASP, JavaScript, VBScript, C++, C, Visual Basic, XML, HTML

Tools – RALLY, JIRA, Scrum-Works, Blueprint, Cognos-Cubes(OLAP), HP-QC, Blueprint, CRM, Report Builder, SharePoint(2010, 2013), VISIO, PowerPoint, MS-Project, Footprint(Service Management Applications),

Agile techniques: User Stories, ATDD, TDD (Test driven development), Continuous Integration, Continuous Testing

Databases – SQL Server 7.0, Oracle 8.0, MS-Access

Methodologies – Agile (Scrum-XP, Kanban), Prototype, Waterfall, SDLC

CERTIFICATIONS/ ACHIEVEMENTS

Scrum Master certification(CSM), 2013

PMP certified, 2012

SIX SIGMA - Green Belt (certification # 758**********), 2011

Best Performer Award, LexisNexis, 2010

EDUCATION

Master of Commerce (Business), India

Bachelor of Commerce (Business), University of Delhi, Delhi, India

Diploma in Computer Applications, National Institute of Technology, New Delhi, India

Contact this candidate