IT consulting

Rachid Hamili

**** ******** **, ***#**** N, FallsChurch, VA, 22041

Phone: US 703-***-****/GER 017********

Email: ******.******@*****.***

Objectives

Seeking a challenging opportunity in Business, and IT related fields with potential for growth and success. Over six years of experience in providing data services support on single and cluster systems, with strength in troubleshooting, taking initiative, ensuring system continuity, recommending business strategies, documenting and organizing data. An independent, reliable and practical problem-solver, who strives to achieve a company’s objective, adapts well to a changing environment, regularly interacts with senior management and effectively performs multiple tasks simultaneously.

Professional Summary

Technical/data support Analyst with years of experience in providing high tier service level support in an ITIL environment with strength in troubleshooting, sales, taking initiative, and organizing. An independent, reliable and practical problem-solver, who strives in achieving the company’s objectives, adapts well to a changing environment and effectively performs multiple tasks simultaneously.

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Technical Skills/Concepts

Business Process and Data Modeling Tools:

Erwin, Requisite Pro, CASE Tools

Methodologies:

SIX SIGMA, SDLC, SWOT, Root Cause, Statistics

Financial Systems:

PeopleSoft,, QuickBooks

Reporting Tools:

Crystal Reporting, SSRS, OBIEE

Databases:

Oracle 8 – 11g, MS Access, SQL Server, FileMaker, Teradata

Office Automation Tools:

Lotus Notes, MS Word, MS Power Point, MS Excel, Outlook, Exchange.

Operating Systems:

Windows : 7/XP/2000/98/95, Linux, MSDOS, Mac OSX

Middleware:

ODBC, JDBC,CORBA, Tom Cat

User Interface . Telnet, SSH, UNIX Shell, Oracle Enterprise Manager

Programming concepts:

HTML,C, Java Script, PL/SQL, Php

Telecom Skills:

CROSS TALK V3.2, NETRAC V7.20, CE V4.2, LERG VIEW

Data Warehouse:

MOLAP, PIVOT, SSIS, Informatica, SSAS, SSRS, SQL Developer Data Miner

Web Concepts:

WebLogic, Apache, IIS

Professional Experience

Ekomi, GmbH July 2015-Present

IT Support Consultant

Provide support for end clients using the ekomi feedback system. The system is implemented

Assist clients access the ekomi API library in order to access their business reviews

Check,test and parse the API /php script to link the feedback system to the end users

ParkingList- Berlin, Germany Sept 2014- Apr2015

DBA- Business Solution

Contributed to the development of a web solution for a start-up company. The project is a web application for parking business and services on line operating on SQL-Server 2012

Used cloning, clustering, and mirroring techniques to assure data availability and recoverability

Performed incremental backup routines and configured RAID storage for high data throughput

SISC- Reston, VA Oct 2010-Jul 2014

Data Support Analyst – Member of consulting staff

Designed, implemented and supported highly available RAC clusters for companywide single sign on application, as well as other database solutions using advanced replication and standby (data guard) options

Assured data concurrency and high availability for both Windows and Linux Oracle systems

Implemented Oracle database auditing using triggers and fine-grained methods

Generated reports using Microsoft SSRS and Oracle OBIEE tools

Created transportable tablespaces to migrate data between different platforms

Enhanced Oracle engine by gathering statistics and tuning the cache buffer and SQL queries

Provided implementation strategies and support plans to development teams for database related issues, including cleansing, scripting and validating data for mission critical environments

Enterprise Business Solutions-Falls Church, VA Dec 2012-Apr 2013

Data Analyst Trainee – Sales Force

Conducted lab projects using SQL and SDLC methodologies in Agile/SCRUM

Extensive data validation and analytics using charts, BI tools, and V-look ups

Created quality business requirements deliverables, defined solutions to business problems

Identified project relevant data inputs, business logic, system algorithms and constraints

Interacted with business analysts and developers to analyze the user requirements, functional specifications and system specifications

Strong understanding of the principles of Data ware housing using Fact Tables, Dimension Tables, star schema modeling and snowflake schema modeling, Slowly changing dimensions, foreign key concepts, referential integrity

Used Terdata BTEQ script to log on and load data onto Unix system

Georgetown University Jan 2010-Aug 2010

Scholar

Enrolled in English for Heritage Language Speakers (EHLS) Certificate Program, Georgetown University. Full-time, intensive program in English for the professional workplace. Attended on full scholarship from the National Security Education Program (NSEP)

Authored an open source research project (OSAP) for the Department of Intelligence Community (DIA). The report is available at: https://www.intelink.gov/inteldocs/browse.php?fFolderId=228791

Language Academy Oct 2006-Jan2007

Freelancer

Provided interpretation and translation services between patients and Care providers at the Doris Johnson Medical Center, Baltimore.

File Maker, Inc – Baltimore, MD Oct 2004-Aug 2006

Support Analyst- Tech Team

Provided absolute problem resolution to FileMaker and SQL server database workgroups ranging from small businesses; teams in education and government institutions to

third party developers. This included debugging, testing and configuring FileMaker products on both Mac and Windows systems

Provided evaluation, deployment and technical support for applications residing on Web, Client/Server and n-tier platforms

Analyzed, designed, developed and tested solutions for FileMaker end users

Managed the ticketing system in coordination with SLA and KPI protocols

Maintained availability of assigned services; responded to and resolved server problems, and hardware/software upgrades to the Unix server

Responded to and resolved customer problems via telephone, e-mail and Web chat

Defined and implemented solutions to data modeling problems, often coordinated the involvement of Tier 2 and engineering departments

Maintained and configured Apache Server and Active Directory

Documented testing requirements, migration, data conversion procedures, and recovery process using case

Implemented a systematic service level support to deliver on-time complex projects

Coordinated with team members using technical resources and knowledge base to comply with service performance metrics guidelines.

TexMex Grill, Baltimore Feb 2002- Oct 2004

Sales Manager

Developed recruiting strategies to be able to staff the daily operation of the restaurant.

Streamlined the new hire paperwork process to cut down on the turnaround time

Waited tables in a high volume Mexican-like environment.

Helped management with invoices, inventories and paperwork

Ensured customer satisfaction; managed capabilities and resources to improve and maintain efficiency and service etiquette.

STARTEC Global Communications – Rockville, MD May 2001-Apr 2002

Network Analyst- Tech Team

Monitored switches, line trunks, signaling systems; did troubleshoot and coordinated the technical support for the division’s suite of applications. Ensured that all upgrades and infrastructure changes are implemented without interruption to the business

Identified potential systems implications of any change in the business needs; worked to implement effective solutions which include researching, analyzing and documenting existing and proposed processes

Identified system fault tolerance and applied updates in event of network failure

Telneted various switches (DMS-250, GSP-500) to track communication circuits, controlled the flow of incoming/outgoing traffic on a Unix platform

Provided input into the ongoing system design and process re-engineering efforts

Supported the SLA matrix and maintained KPI standars

Conducted research and development; maintained knowledge of industry process

STARTEC Global Communications – Rockville, MD Jan 2000-May 2001

Data Analyst- Sales Team

Established contacts with local carriers and interacted with USBI on-line billing database to query customers’ records

Created and maintained sales report

Assisted in execution, configuration and customization of reports

Developed Business Plan for VoIP sales force

Prepared maintenance status report for enhancement requests to the Business owners and Managers

Facilitated the development of Data Marts for various departments to centralize and streamline the data inputs and extracts for all processes.

Other Experience

International Civil Service Switzerland, Aug 1991

Volunteer

Attended several workshops related to environmental issues

Prepared daily instructive programs for the elderly such as teaching English. The program was sponsored by LEGACY INTERNATIONAL

Currently, a member of the National Language Service Corps (NLSC).

Education

MBA, July 2007

Schiller International University – Heidelberg, Germany

MSIS, June 2004

Strayer University - Arlington, VA.

Certificate, December 1996

Wichita State University- Wichita, KS.

BA, July 1995

Mohammed V University - Rabat, Morocco

Other Education

Certificates:

Oracle10g certified professional: Maxaur, 2012

Business Analysis, Six Sigma: Baltimore Community College, 2010

English Heritage for Language Speakers: Georgetown University, 2011

Awards/Service membership

2011 National Security Education Program (NSEP) EHLS Scholar, Georgetown University

2002 Palmer Institute scholarship, Strayer University

Charter member of the National Language Service Corps (NLSC)

Member of the Boren Alumni organization.

Publications

“The state of computer software industry in the Middle East”

https://www.intelink.gov/inteldocs/browse.php?fFolderId=228791

“Morocco and multiculturalism”

http://www.nlscorps.org/documents/The-Newsletter-Spring_June20.pdf

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