Customer Service Microsoft Office

Valerie D. Wright

***** ******* **** *****

Hampton, Georgia 30228

404-***-****

OBJECTIVE

To obtain an administrative/clerical support position and establish a lasting working relationship.

SUMMARY OF QUALIFICATIONS

21 years’ experience coordinating office activities, managing projects, preparing statistical reports, conducting research, producing correspondence, training employees, organizing and maintaining paper and electronic files, scheduling appointments and providing information to callers

Dedicated to providing excellent customer service.

Computer proficient, in Microsoft Office 2007and various other applications.

Excellent leadership, interpersonal communication and problem solving abilities.

Team player, with the ability to function effectively on an independent basis.

EDUCATION & TRAINING

Columbia Southern University-Criminal Justice-Current Student, 2014

Crown Business Institute-Word Processing, 1986-1988

PROFESSIONAL OFFICE EXPERIENCE

Customer Service

Provide information regarding services including determining needs, providing phone numbers, and giving directions to locations and providing policy and procedural information

Assisting the general public in person and over the phone, directing calls and persons to appropriate parties, including taking messages for staff

Research criminal cases through data files, phone calls, and background checks.

Maintaining department administrative files; preparing materials and records concerning department operations such as Commission on Accreditation for Law Enforcement Agencies, productivity reports, and statistical summaries

Receive, review, prepares and/or processes court documents

Entering and updating data in department program database

Manage court calendars, including scheduling dates and times for appearances and case tracking.

EMPLOYMENT HISTORY

2008-Present Records Document Specialist, Fulton County Government, Atlanta.GA

2006-2008 Security Specialist, Fulton County Government, Atlanta, GA

2002-2005 Judicial Case Manager, Fulton County Government, Atlanta, GA

1990 -2002 Records and Document Specialist, Fulton County Government, Atlanta, GA

PROFESSIONAL PROFILE

Offer well-rounded and versatile background

Contact this candidate