Engineer Support

RESUME

P.Senthil kumar Email ID :***************@*****.***

S/o Ragini k **************@**********.***

Asharithara,kallepully Contact no :099********(TN),

Palakkad,Kerala 098********(KL).

pincode-678005.

Career Summary:

To be an efficient member among the team where I can bring my ideas

and efforts into action for the organization as well as self betterment.

Seasoned IT professional with Two year experience in Windows environments.

Educational Qualification:

Education

Institution

Year of completion

Percentage

MCA

SAANDEEPANI COLLEGE,PALAKKAD

2006-2010

60%

B.A ECONOMICS

GOVT:VICTORIACOLLEGE,

PALAKKAD

2003-2006

61%

XII

GOVT: G.H.S.SCHOOL,BIG BAZAR,

PALAKKAD

2001-2003

64%

SSLC

P.M.G.H.S.SCHOOL,PALAKKAD

2000-2001

49.99%

Technical Skills:

Handling and troubleshooting in Server, Desktop Hardware’s.

Configuring and managing Windows server 2003 and Windows Client operating system.

Configuring RAID, ADS, DHCP, DNS, in windows 2003.

Handling and troubleshooting in Windows Operating systems and Virus related incidents.

Handling and operating of projector. Installation & Configuring OS & all Softwares (Windows, LINUX)

Professional &Detailed Experience:

Employer : CMS IT Services Pvt Ltd, Chennai

Designation : Customer Support engineer (RIMS)

Duration : May 2014 to till now

Client : Cognizant Technology Solutons, (Coimbatore)

Roles & Experience:

Analyzing 50 tickets per day on the ticketing tool BMC remedy miditier 8.1 software and working support center developed by Aptean, MSTSC

Experience in service management projects like Incident, Problem and change management using BMC Remedy ticketing tool or Windows / Desktop Administration.

Working in a remote support environment troubleshooting and resolving issue in a network environment.

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers

Ensure proper recording and closure of all issues

Prepare accurate and timely reports

Document knowledge in the form of knowledge base tech notes and articles

Ability to prioritize effectively and work with a sense of urgency.

A+ and N+ Experience

Ability to manage issues to effectively complete in a timely fashion

Software and hardware troubleshooting

Ability to work under pressure

Windows XP,7,Windows 8 Experience

Microsoft office 2007,office 2010,2013 support install, upgrade, support

Troubleshooting for printers, computers, Hardwares and any other authorized peripheral equipment.

Effectively communicate with teammates and managers reworkflow,scheduling and ETA’s.

Consistenlty provide high quality and FPA standardized professional services.

Meets or exceeds the established metrics for the position.

Excellent technical knowledge of Pc’s and desktop hardware .

Working technical knowledge of current protocols,os and standards.

Worked at Origin ITFS Pvt Ltd, Chennai as an Engineer Tech Support from February 2013 to September 2014.

Roles & Responsibilities:

Responsible for attending Customer calls and also responsible for Complete Customer satisfaction. Troubleshooting & maintaining systems & networks

Handling Request tickets raised in Open View Service Desk and resolving the issues mentioned in the ticket.

Performed desktop support to over 1000 employees in person and by floor as well as phone.

Troubleshooting the system related and network related problems

Troubleshooting the Domain and workgroup related issues

Installing and troubleshooting Antivirus related issues and third party tools.

Updating Windows Security patches & Service packs.

Configuring and troubleshooting printers.

Network cable laying and crimping.

Experience at Windows 2003 server and FTP & Ultra VNC.

Key Roles

Solving technical issue through support center and MSTSC,connection code .

Providing 24x 7 Supports and on Call support to end users using remote access.

Handling above 50 tickets on daily basis and educate clients and users.

We are using a incident management tool BMC remedy miditier 8.1.

Worked at Serco Global services Pvt Ltd, Chennai as an Customer Support Executive

From May 2010 to January 2013.Client is Barclays Bank(UK).

Technical Course:

Completed Course CMS CERTIFIED NETWORK SPECIALIST(CCNS) (CCNA,MCSA,RHCE) in CMS computer institute Vadapalani,Chennai.

Microsoft Certified Technology Specialist (MCTS) in Desktop administration of Windows XP Professional. Candidate ID:sr7205476

Computer skills:

High-Level Languages : C, C++, COBOL, VB,VC++, PHP

Assembly Language : 8086 Microprocessor

Operating System : Windows XP, 98, 2000,Server 2003&2008, NT

Data Base : MS Access, MySQL

Web Designing : HTML, JavaScript.

Project details:

Title : 3c Catapult Corporate Consultancy (Admin)

Purpose for : Design & Coding of Webpage for Job

Consultancy

Language : PHP

Operating System & Data Base : Windows XP, MySQL

Web Designing : HTML, JavaScript, Dreamviewer

Worked for organisation : Valid Page

Duration :02nd Aug 2008 to 2nd Feb 2009

Details:

The project was developed to job consultancy site for ‘Valid Page’,

noida- 20(UP).It mainly include Admin,Jobseeker,Employment details

Passport details:

Passport Number : H0543808

Duration : 11/09/2008 to 10/09/2018

Personal Information:

Father’s Name : K.Pandiyan(Late)

Mother’s Name : K.Ragini

Gender : Male

Nationality : Indian

Religion : Hindu

Date of birth : 14.05.1985

Marital Status : Married

Languages Known : English & Tamil,Malayalam

Permanent Address : Asharithara, Kallepuly(po),Palakkad(dt),Kerala(State)

Pincode-678005

Decleration:

I declare that the information and facts stated herein are true and correct to the best of my knowledge.

Place: Yours Sincerely

Date: ( P.Senthil Kumar)

Contact this candidate