Data Entry Analyst
Resume:
Bella Bokovsky
*********@*****.***
Brooklyn, NY
Summary
Set up meetings and conference calls with staff, clients and business partners.
Effectively communicated with users and other departments to define and fulfill requirements.
Achieved high level of customer satisfaction in resolving customer issues.
Captured and documented customer data requirements, provided documentation, input data verification, statistics
Was able to multi-task projects effectively. Excellent verbal and written communication skills.
Managed email/voicemail, office and cell phone messages
Always positive, team-oriented attitude, consistent follow-through and openness to feedback.
Exellent computer skills. Proficiency with the Microsoft Office Suite including Word, Excel and PowerPoint applications.
Proficiencies: MS Office Suite, Excel, Powerpoint, SQL, Data Entry, Human Service
Experience
10/15 – 02/16 Adecco, New York, NY
Marketing Analyst /Contractor
Support the Senior Manager, CRM + Direct Marketing in building, executing and analyzing direct-to-consumer marketing strategies in the Retail channel
Share high-level insights and recommendations for campaign optimization, segmentation strategies, and testing recommendations
Liaise with internal and external business partners (IT, outside vendors, global database, email service provider) to ensure timely/accurate processes in place for accurate reporting and data transmissions
08/15 – 10/15 Sky Medical Supply Inc, Valley Stream, NY
Administrative Assistant/Receptionist/Product Coordinator/Data Entry
Handled work overflow for company staff: coordination of meetings, email distribution, supply ordering, assisting with the planning of events and Management Office support.
Resolve customer issues in a timely and satisfactory manner.
Coordinate customer calls and prepare necessary materials and presentations.
Maintain customer files, coordinate product supplies through customer Inventory.
Utilize SQL, Excel and Powerpoint to build various reports.
Partner with various businesses to support successful results and meet deadlines.
Handle multiple priorities and organize work load simultaneously.
01/14-07/14 Mitchell Martin Inc, NY - New York
Business/Data Analyst
Coordinated meetings and prepared necessary materials and presentations.
Ongoing Support included preliminary estimated volume reports, data waterfalls, data entry and validation.
Utilized SQL, Excel to build various pivot tables and trending reports to project future results.
Partnered with various internal teams to support successful results and meet deadlines.
03/10-07/13 Vista Concepts LLC – Contractor at Barclays, Jersey City, NJ
Application Support Analyst/Data Analyst
Provided day-to-day support of the Customer Profile Information System issues including
problem diagnosis and solutions, database maintenance and multi-level oversight.
Explained programs, policies or procedures to the general public in person or by telephone to resolve customer issues and problems.
Constantly Maintained Data Modules Inventory of Customer Data.
Effectively communicated with various users and other departments to define requirements.
Ensured file data quality and Integrity. Monitor production jobs and rectified issues on a daily basis.
12/09-02/10 DraftFCB, New York, NY
Campaign Implementation Manager for Data Services
Managed full project cycle (Strategic, Creative, Execution and Delivery) for the leading Health insurance client.
The nature of the projects was a Medicare Supplement Insurance Acquisition.
Responsible for the development, maintenance and ongoing support of member and client Communication
programs utilizing Unica Affinium campaign management tool. Channels: Direct Mail, Telemarketing, Inquiry.
Perform Data extraction, sampling, segmentation, investigation and analysis supporting marketing programs and
reports
Effective in soliciting business needs and translating them into technical specifications using Visio;
11/03 to 02/08 Consultant at Hexaware Technologies, New York, NY
02/08 to 07/09 Data Analyst at American Express, New York, NY
Provided campaign delivery, file shipment, data transfer, tracking and interactions with internal partners.
Verified and inputed inventory cost data, analyzed and resolved pricing and quantity issues/problems.
Gathered requirements regarding input data. Maintained and updated various files contained client data.
Built strong partnership with Risk, Marketing, Capability, Technology, Service Delivery, IT teams and end users.
Was able to multi-task projects effectively. Met highest level of customer satisfaction.
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Education
1995-1996 Institute for Families and Children, New York, NY
Employment full-time training program based on the traditional social work model. The program consists of professionally supervised field work in the area of Human Services and related classroom instructions.
BS, Community Organization and Services, State Institute of Culture, Saint-Petersburg, Russia
AD, Music Teacher Education, Leningrad Pedagogical College, Saint-Petersburg, Russia
Certificate from ASA Institute of Business and Computer Technology, Brooklyn NY
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