Service Office

CATHERINE D. OLAÑO

**** ***** **** ****** ****** Blvd.

Maricaban Brgy. 186 Tramo Pasay City

Mobile: 094********

Email: ***********@*****.***

Position Desire: Housekeeping Supervisor

Seeking a position with a growth-oriented, forwarded thinking, progressive company, this will utilize my abilities and knowledge to the fullest extent.

Housekeeping Coordinator – Job Description (April 2014 – April 2016)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To prepare attendance records as per standard.

To submit to the payroll department overtime, time off, time in and absenteeism in time.

To ensure that the monthly budget allocation is in line, and check the situation with Housekeeping management on a daily basis.

To maintain and update employees files to include: disciplinary records, vacation forms, attendance forms, absenteeism and letter of recommendation from guest.

To establish and maintain a filing system and keep updated files for: management information, purchasing system and as directed by the Executive Housekeeper.

To type any letters or formats for housekeeping management as required.

To assist the department with inventory and ordering of supplies.

To assist with telephones answering and message taking in a professional manner.

To handle all incoming and outgoing correspondence to the agreed standard.

To be responsible for follow up and correct compilations of maintenance request forms.

To be competent with the Compaq terminal.

To set up and maintain Computer programs / files as directed.

To maintain guest room history files.

To maintain stationary supplies and requisite guest supplies for the Housekeeping office.

To maintain adequate supplies of all Housekeeping master copies.

To maintain training records and liaise between staff and training department.

To make store requisition, collect store items and deliver them to Housekeeping store room.

To record on Lost & Found items for references purpose.

GENERAL RESPONSIBILITIES:

Comply with the Company’s Corporate Code of Conduct.

Familiarize yourself with the Millennium & Copthorne Hotels values and model behaviors.

Perform tasks as directed by the Manager in pursuit of the achievement of business goals.

Co-operate with the company to achieve compliance with FLS legislation.

Take moral and legal responsibility for conducting themselves in their work so they do not expose themselves or others to risk.

Read, understand, and implement the relevant sections of the FLS Policy.

Sign the Employees’ Declaration having read and understood the relevant sections of the FLS Policy.

Not promote or participate in horseplay, pranks, or practical jokes, which may result in an accident or injury.

Not intentionally or recklessly interfering with anything provided in the interests of safety.

Make careful use of safety equipment, such as gloves, goggles, aprons, overalls, shoes, and so on.

Return safety equipment to its designated storage area use, and reporting any equipment damage to the supervisor.

Take reasonable care when storing, handling, and using chemicals and dangerous substances, lifting and carrying, and using or cleaning dangerous work equipment, including machines.

Not undertake any activity which compromises their personal FLS, or the FLS of others.

Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department.

Order Taker – Job Description (February 2013 – March 2014)

Handle the safekeeping, recording, collection of all keys and pagers held in the Housekeeping Office to ensure a safe and secure work environment.

Answering the telephone according to Rotana Standards and record incoming request and messages in order to communicate this information to concern in a timely fashion.

Receive Lost & Found items and record and store them as per standard. Handle the claiming and clearing of any Lost & Found items.

Update and print Opera System for the room discrepancy report by morning at 10:30hrs, afternoon at 16:30hrs and evening at 20:00hrs. Ensure to submit a copy to Accounts and Reception.

Prepare attendance sheet for payroll before 25th of the month and submit to Accounts Departments

Control cleanliness and tidiness of the Housekeeping Office and file Housekeeping records and reports as per Housekeeping guidelines.

Communicate effectively and clearly any request or maintenance to related departments to ensure smooth Housekeeping operation.

Handle ‘DND’ rooms, Ensure to call the Guest by 15:00hrs and ask for service. Handle babysitting request as per Rotana Standards.

Check office supplies, stock level all Housekeeping forms and First Aid box items and orders if necessary to ensure a smooth operation.

Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.

Comply with the Hotel environmental, health and safety policies and procedures.

Room Attendant – Job Description (March 2012– January 2013)

Collect keys and daily assignments before preparing trolley and sufficient equipment in order to perform designated tasks and duties efficiently and to avoid delays effectively.

Maintain and clean Guest rooms and replenish room supplies as per the standards of performance of the hotel.

Maintain and clean bathrooms and replenish bathroom amenities according to the standards of performance and the safety standards of the hotel.

Tidy and arrange Guest belongings when cleaning Guest rooms and bathrooms in order to ensure compliance to the standards of the hotel.

Inform Valet Service to collect Guest clothes for laundry, dry cleaning or pressing in order to maintain Guest satisfaction.

Maintain and clean Guest corridors, service pantries and service areas in order to ensure a professional and organized appearance.

Report any maintenance related issues to the Engineering Department to ensure general upkeep and maintenance of facilities.

Consider Guest needs and requirements when working in public areas and Guest rooms to ensure courtesy and Guest satisfaction.

Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment.

Comply with the hotel environmental, health and safety policies and procedures.

Housekeeping Coordinator – Job Description (October 2006 – 2011)

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Receiving guest call guest request all they needs.

Releasing of master keys to all the attendants

Controlling of guest supplies, cleaning, supplies, operating supplies

Preparing the attendants and supervisors reports

Handling of guest complaints

Coordinates with other departments

Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

Inventories of stocks to ensure adequate supplies

Inventories of Linens and Towels

Handling and maintaining Lost & Found files, inquiries and follow up as needed

Running and maintaining boards, keeping the inspectors up to date with arrivals, departures, and rush rooms and guest service equipment’s.

Develop and maintaining all housekeeping files

Room Attendants – Job Description ( September 2005 -2006)

In charge of cleaning guestroom following the standard cleaning procedure as imposed by the Housekeeping Department.

Replenish all guestroom supplies according to the standard quantity and set-up.

Conduct proper use and care for guestroom linens and supplies.

Conduct room checking.

Check the condition of the guestrooms and report any defect for corrective measures.

Look after the proper use and maintenance and storage of cleaning equipment and chemicals.

Report all guest complaints and unusual incidents including unauthorized entry of suspicious persons, in guestrooms and guest who are sick and in critical condition.

Conduct proper use of cleaning chemicals.

Performs other duties as may assign by superiors.

Public Area (Night Shift)– Job Description (September 2004 – 2005)

Briefing and read the handover log book from morning shift for follow-up

Maintaining of all offices are clean

Cleaning of locker rooms gents and ladies

Maintaining the lobby always clean and polishing the flooring

Sanitizing the lobby toilets gents and ladies

Continuing the monthly projects floor scrubbing of all corridors, shampooing of carpets and upholstery

Cleaning and releasing of rooms if we have late check-outs and early arrivals

Attending of all guest request, preparing extra bed and baby cot

Assistant Chef

The one should prepare all the ingredients that they need for the menu and also preparing all the kitchen equipment, always clean the kitchen after used specially the kitchen equipment.

Tertiary 2005 – 2001 Philippine Women’s University (PWU) Taft Avenue, Malate Manila

Bachelor of Science in Hotel and Restaurant Management

Graduated

Secondary 2001 – 1997 South Easthern College Colleges road Taft Ave., Pasay City

Diploma

Primary 1997 – 1991 Sorsogon East Central School Burabod Sorsogon, Sorsogon City

Diploma

Linen Attendant – responsible for receiving, sorting and issuing all kinds of linens and towels being used in the hotel.

Housekeeping Coordinator – responsible for coordinating to the various department of the hotel regarding housekeeping aspects especially Front Office for the status of guest rooms and Engineering for immediate rectification of room defects.

Mini Bar Attendant – responsible to check the consumption of all guests before checking out and also occupied rooms. All the rooms that have consumption must be replenishment.

Computer Literate – Familiar with a variety of software such as Microsoft Office (Word, Excel, Power Point)

Room Attendant – Responsible for the maintenance and upkeep of cleanliness sanitation and beautification of guest rooms area, assist in controlling and maintaining cleaning materials, equipment’s, chemicals, and supplies. Attends promptly to the needs and guest request.

July 2008 Supervisory Training Atrium Hotel

February 2005 Basic Housekeeping Procedures Atrium Hotel

March 2004 PINFST Skills Competition 2004 Philippine Women’s University

Filipino Dessert & Display Category (PWU)

2nd Place – Silver Medal

March 2003 PINFST Skills Competition 2003 Philippine Women’s University

Filipino Dessert & Display Category (PWU)

3rd Place – Bronze Medal

August 2003 2nd NCR Seminar for School Year 2003 - 2004 Philippine Women’s University

Associate of Marketing Educator of the Phils. (PWU)

“Soaring High on Entrepreneurial Business key

to Global Success”

January 2002 Hotel Exposure Seminar Hotel Intercontinental

Date of Birth: 13th of January 1983

Place of Birth: Bicol Sorsogon City

Religion: Roman Catholic

Gender: Female

Marital Status: Single

Citizenship: Filipino

Height: 5’

Weight: 130 lbs.

Father’s Name Mr. Pacifico Olaño (Deceased)

Mother’s Name Mrs. Crispina Diaz (Deceased)

Person to be contact in case of emergency: Mrs. Conception O. Pasion / 094********

Contact this candidate