Administrative Assistant Manager
Resume:
Jennifer L. Boykin
Raleigh, NC *****
********@*****.***
Objective: To gain experience by exerting my current knowledge and learning more to become a productive team member for your company.
Work Experience History:
Ross/Deckard Architects, PA
Administrative Assistant
May 2015 – June 2016
Contact – Angela Murphy, Administrative Coordinator 919-***-****
Job duties include but are not limited to providing administrative support in a small, private-owned architecture firm (specializing in low-income housing, commercial properties and senior-living communities) including assisting the lead digital interior designer, marketing coordinator and owner partners with miscellaneous tasks and general office duties (filing, answering phones, coordinating catering, meetings, etc.). Other duties include working closely with intern architects and CAD technicians by preparing full-size and half-size drawings, CD’s and specification packets for distribution to clients via UPS shipment or local delivery.
Smith Gardner, Inc. - Environmental Engineering/Consulting Firm
(via Express Employment Professionals Staffing Agency)
Administrative Assistant (Accounting/Marketing)
March 2012 - February 2015
(Temporary through October 2012, Permanent through February 2015)
Contact - Janet Revnyak, Business Manager 919-***-**** x139
Provided administrative, accounting and marketing based support to the administrative manager, engineers and environmental professionals in a small but progressive business setting in the solid waste industry. Job responsibilities included but not limited to, providing telephone support and directing calls amongst our multiple small office locations, greeting and directing clients, vendors and other office guests, opening and distributing mail, collecting and entering weekly timesheets, expenses and vendor/subcontractor invoices, processing incoming customer payment and prepare deposits. Duties also included running monthly printing reports, maintaining office and marketing supply inventory and reordering promotional items when necessary. Also provided administrative and marketing support for maintaining all employee resumes via Adobe InDesign, as well as assisted in editing and formatting client Requests for Proposals (RFP's), Statement of Qualifications (SOQ's) for upper project management staff. Many other general office duties were performed.
Gaeta & Eveson, P.A. - Attorneys at Law
(via Express Employment Professionals Staffing Agency)
Temporary Legal Administrative Assistant/Office Management
July 2011 – December 2011 (Temporary Position, Short Contract)
Contact at Express – Michael Tidwell 919-***-****
Contact at G&E, P.A. - Todd Eveson/Anthony Gaeta – 919-***-****
At this position, I was able to continue and further my previous experience in the legal field by filling in a temporary legal administrative position at a small banking law firm which worked with clients mainly from the small, corporate North Carolina community banking sector. The firm's sole focus was with these institutions on a long term client basis regarding areas of Mergers, Acquisitions and Reorganization within their companies.
With the exception of not having to handle accounting at this firm, as it was outsourced to an individual professional, I handled several administrative and legal tasks such as drafting and refining several legal related correspondence and standard legal documents on a weekly basis, distributing and sending out mail daily, handling general office supply orders as well as other supplies needed (which varied from Corpex books to copier and printer supplies), preparing professional binders for clients, mainly when a closing was to be in effect, sending out FedEx and UPS shipments almost daily, scanning and e-mailing documents to other clients as well as the attorneys in house, preparing and mailing documents to reputable clients, obtaining certified copies from the NC Secretary of State almost weekly, as well as many other general administrative tasks such as answering phones for five attorneys, and assisting each one with whatever tasks were to be done for their clients. The firm also covered costs in order for me to obtain my North Carolina Notary Public certification, which I obtained in September and my commission runs through 2016. This position was temporary and my assignment ended December 31, 2011.
Hilton Garden Inn – Hilton Corporation (Under management of Daly Seven, Inc.)
Guest Services Associate/Front Desk Clerk
January 2011 – October 2015
Contact – Bruce Stoen 919-***-****
I currently work as a Guest Services Associate for Hilton Garden Inn, where I am involved and handle customer service needs for a constantly changing, diverse group of individuals on a daily basis. Most procedures are repetitive, including checking guests in and out of the hotel via Hilton's database system entitled OnQ, making reservations in house or over the phone for future guest stays, handle groups coming in for banquets, luncheons, events, etc. Also, I provide
assistance to the director of sales with the social media marketing interaction of our
property on our local Facebook page.
NC Department of Environmental and Natural Resources, Division of Water Quality
Technical Assistance and Certification Unit
Administrative/Processing Assistant (Temporary)
July 2008 – January 2009
Contact – Jerry Rimmer 919-***-****
Worked as a temporary employee with a diverse group of environmental
professionals. Daily duties consist of public contact, processing payments, data
entry/maintenance, corresponding preparation/tracking as well as opening/sort mail, phones,
filing, using MS Word and Excel, as well as other general office duties.
State Employees' Credit Union Phone Center, Raleigh NC
Member Services Representative – Internet Support
May 2005 – July 2008
Contact – Jennifer Cheng 919-***-****
Job responsibilities included focusing on satisfying Credit Union members’ needs, mainly per
our internet system, Relationship Manager. Ensuring that members’ online requests (as well as discrepancies) were fulfilled and resolved in a timely fashion, such as check order requests, name/address change requests, and what I mainly focus on, new account requests. My correspondence with the members is mainly per the internet, through messages on Relationship Manager. Some phone usage is required to contact members, but most is done via internet in our department, however, I feel comfortable with either form of correspondence. Other job duties included mailing correspondence to members regarding loan application denials, as well as other mailings such as new account service form packets to verify members signatures, filing, writing up deposit/withdrawal tickets, and helping other MSR’s in the Support department out when necessary.
Law Office of Eric Craig Chasse, Raleigh NC
Paralegal Assistant/Secretary (Part Time)
February 2005 – September 2006
Contact – Eric Chasse 919-***-**** or Gregory Stott 919-***-****
Various duties including answering phones for two attorneys, filing legal documents on a daily basis at the Wake County Courthouse, typing letters (via tape dictation) on attorney’s letterhead to clients regarding case status in Microsoft Word, outcome, and regarding retainer balance and fines/fees owed, making receipts for clients who have made payments, insuring that attorney’s court dates are marked on his personal calendar, organizing client files by status, whether they are open cases, closed or monies are owed, as well as other typical office responsibilities such as typing, making copies, updating client lists through Microsoft Excel and Microsoft Works programs, etc.
Certifications: North Carolina Notary Public
Active Commission Dates: September 2011-September 2016
Continuing/Professional Education Courses Taken:
Adobe InDesign Levels I & II
Intuit QuickBooks Levels I & II
All courses taken at North Carolina State University McKimmon Center, Computer Training and Technology Training Solutions Unit
Formal Education:
Wake Technical Community College, Raleigh NC
Associates of Arts/College Transfer Degree (obtained, 2013)
Certificate in Graphics and Web Design (currently enrolled)
Accounting Core and Business Core Certificate (currently enrolled)
East Wake High School, Wendell NC
Years of attendance (1997-2001)
High School Diploma
Professional References Available upon Request
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