Technician Technical Support

JOHN STILWELL

**** ****** **, *** *****, NEVADA *9122

702-***-****, ***********@*****.***

OBJECTIVES

A Technical Support position in the IT Department. To work in a challenging and rewarding environment that will allow me to use my technical and leadership skills, while contributing to the organization’s success.

EXPERIENCE

November 2014 to April 2016: Advent Global Solutions INC: Spent 17 months subcontracted to Unisys: Dell Certified Field Technician, covering Desktops, Laptops, All-In-Ones, Tablets and Convertibles.

March 2014 to August 2014: CMAC: Spent 5 months subcontracted to DBSchenker Logistics: Supporting Lenovo Laptops, Dell Desktops and Motorola M9090 and M9190 RF Scanner on a wired and wireless networks in a Logistical Warehouse.

April 2013 to October 2013: HOSTGATOR.COM: Junior Administrator: Telephone and Online Chat support of Client web-hosting issues in a Linux Environment. Documenting, escalating, researching, and resolving technical and billing issues.

February 2007 to February 2013: KLEIN INDEPENDANT SCHOOL DISTRICT: Network Technician: Responsible for Diagnostics, Repair and Upgrading of Network Workstations. Computers included Compaq/HP lines of Business Desktops, Laptops and Tablet PCs. I maintained the Inventory, the Coordination of the Tablet Repairs with the Vendor and assisted the day to day repair of the tablets and the workstations in a 1 to 1 environment.

October 1997 to January 2007: MICRO SYSTEM ENGINEERING: Field Service Engineer: Responsible for Diagnostics, Repair and Upgrading of Network Computers. In 2006 spent 5 months subcontracted to Kelsey-Seybold To oversee the logistics, data migration and Computer upgrades of systems at 7 clinics and 1 office complex.

CERTIFICATIONS

March 2016: Dell Certified Technician: Desktops, Laptops, All-In-Ones,

Tablets and Convertibles.

February 2003: HP Certified Profession Program: APS- Mobile Computing, APS-

Desktops and Workstations

October 2001: Compaq Accredited Professional: APS- Portables, APS- Desktops

June 2001: A+ Certification

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