College Graduate
Resume:
Stefan F. Zardinskas
Reynoldsburg, Ohio 43068
************@*****.***
HIGHLIGHTS OF QUALIFICATIONS
• Over 10 years of customer service experience.
• Proficient in Microsoft Word, Excel, and PowerPoint and Internet.
• A highly organized and detail-oriented professional with excellent research and writing skills; able to grow and maintain positive relationships with clients and colleagues at all organizational levels.
• Exceptionally quick ability to identify, focus, and execute pivotal priorities and complete multiple tasks.
• Highly regarded for building strong clientele bases and creating effective ways to achieve excellent results.
EDUCATION
OHIO STATE UNIVERSITY, Columbus, Ohio 2006-2013
Associates degree in Arts and Sciences
REYNOLDSBURG HIGH SCHOOL, Reynoldsburg, Ohio 2002-2006 High School Diploma
PROFESSIONAL EXPERIENCE
SECURITAS SECURITY SERVICES, Grove City, Ohio 2013-Present Security Guard
• Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Perform medical services, such as CPR/AED, first aid, airway management, wound care and other medical techniques. Assess the nature and extent of an individual's illness or injury, employ critical thinking, and how to convey medical information effectively.
• Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
• Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
• Enforce company rules, policies, and procedures with guest and employees.
• Interacted with law enforcement, fire department, government officials, and executive clientele.
• Sites secured include: Children’s Hospital Primary Care centers, Innotrac warehouse, Verizon Call Center, Walmart, and Express-Scripts
AMC MOVIE THEATRES, Columbus, Ohio 2011-2013
Customer Service Representative
• Devised and implemented ways to sell the company membership program.
• Assisted customers with inquiries and issues.
Page 2 Stefan F. Zardinskas
• Trained new hires on how to work various jobs.
• Worked in various departments including concessions, customer service desk, cash register, and security.
• Assisted supervisor with overseeing that employees were completing assigned tasks.
• Enforce company rules and policies with the company's clientele. DUKE & DUCHESS, Reynoldsburg, Ohio 2009-2011
Cashier
• Provided each gas station customer with the highest levels of service and satisfaction at all times.
• Regularly communicated with vendors, and assisted with restocking shelving and product displays.
• Handled closing and opening duties, and ensured space was tidy and ready for business each day.
• Kept a balanced register.
• Kept store merchandise organized and stocked
BLOCKBUSTER VIDEO, Reynoldsburg, Ohio 2006-2008
Shift Supervisor
• Balanced daily cash register receipts
• Kept a log of daily activities and issues
• Dealt with and solved customer’s problem and complaints
• Managed employees on duty and worked with them to complete the goals set for us by the store manager.
• Kept store organized and clean
• Assisted customers with questions or concerns
KROGER, Reynoldsburg, Ohio 2005-2006
Bagger and Cashier
Greeted customers, rang up purchases, handled returns, and answered questions about products, policies, and services.
Balanced daily cash register receipts
Restocked groceries
Technical Skills and Professional Activities
Computer Skills: Microsoft Office and Internet Proficient Certifications: CPR/AED, Asp and Mace, and Licensed Ohio security guard Student Activities: Senior Class Representative at Reynoldsburg High School, Captain of Reynoldsburg High School Chess Club, Vice President of Ohio State Newark’s Fencing Club, Website developer for Newark Earthworks, Assistant Instructor of the Ohio State Newark’s Martial Arts and Self Defense programs.
Awards: Awarded 5-Star CSR for top sales of the Blockbuster Membership program and awarded the Arrow of Light after completing Cub Scouts.
Hobbies: Martial Arts, Fixing Computers, and Fencing
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