Database and software specialist

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Melanie Brightwell

Technology tamer

*******.**********@*****.***

Summary

Throughout my career, I have been fortunate to have held diverse positions: news and commercial production, directing live news and studio shows, traffic/inventory/scheduling/billing and sales operations, help desks, FCC compliance, implementing software conversions, database designing and maintenance, statistical reporting, designing reward and recognition programs, event planning, facilitating meetings, designing training programs, project managing multiple network launches and centralized hubs, operations migrations, database modeling and implementations and volunteering.

Specialties

Broadcast operations; Staff management; Traffic/Billing/Inventory/Scheduling and Sales Operations; Project management; Training; Database implementation; FCC Children's Television Compliance for broadcast television; Employee recognition; Employee volunteer programs. Experience

Office Manager at Cherokee Physiotherapy

November 2015 - Present (7 months)

General Administrative support for three businesses; patient scheduling; patient billing using multiple software applications; budget management; general ledger maintenance for three businesses; medical coding converting ICD-9 and using ICD-10 codes; software/IT support (setting up multiple computers, configuring and adding new software and hardware); vendor relations; supplies procurement; discovered and implemented use of free web-based timecard system; implemented use of free payroll taxes software; upgraded anti-viral, anti-malware and security softwares; set up and generated accounts receivable and billing systems; formatted aging reports; maintain contracts for commercial real estate; performed forensic audits of all companies, generated delinquent billing for 2013-2015. Halloween City Assistant Manager/Sales Associate (Seasonal part-time) at Party City September 2009 - November 2015 (6 years 3 months)

Wonderful company with unique business operation. Returned part-time the follow year based on my experiences.

Senior Coordinator, WSB-TV Sales at Cox Media Group November 2009 - September 2015 (5 years 11 months)

-Input/revise on-air commercial contracts totaling hundreds of millions of dollars

-Book UD/bonus schedules as requested

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-Broadcast log reconciliation including billing adjustments

-Admin support for seven managers and numerous Account Executives (manage in-coming calls, e-mail requests, faxes, etc.)

-Assist Research Director in generating a daily Nielsen dashboard report for Cox Enterprises (more than three years)

-Generate financial pacing reports for Cox Media Group corporate Executives

-Generate daily Atlanta television market shares report

-Medium priority computer desk/lap top networking, software, hardware installation

-Maintained Sharp and Canon networked printers

-Pre billing quality control; corrected more than $7.5M in billing errors for 2015 alone

-Vendor software release testing

-Broadcasting software consulting for Cox Corporate and sister stations

-Back up Local and National sales assistants as needed

-Maintain weekly local Atlanta TV Sales market shares report

-Maintain weekly projected billing budget reports

-Generate ad-hoc TV Sales reports

-Maintain business operations supply inventory within budget

-Design, print and bind desk-top publications, as requested

-Design/enhance PowerPoint presentations as requested

-Support Marketing Manager in designing PowerPoint presentations

-Coordinate meetings and catering

-Greet guests

-Desktop publication design with Microsoft Publisher and Adobe

-Switchboard relief

-Proficient in WideOrbit Media Sales & Traffic, OSi Traffic, Kantar Market Adviser, Matrix for Media, Microsoft Office suite in multiple versions, ReQlogic purchasing system Supervisor/Trainer-Master Control, NBC Owned & Operated Stations (Temporary) at Crawford Communications (acquired by Encompass Digital Media in 2010) April 2009 - July 2009 (4 months)

-Project superviser for re-launch of all NBC/Universal and Telemundo owned and operated broadcast affiliates and digital channels in a hub environment.

-Shift supervision for master control

-Software training for shift operators in multiple applications

-Manually transfer data between servers

-Quality control of data prior to conversion

-Analyze daily raw .dat files for trouble shooting errors

-Launch 17 NBC/Telemundo flagship O&O broadcast stations

-Launch NBC digital channels

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-Served on project steering committee with NBC executives, Crawford management and vendor representatives

-Facilitate vendor training with Pro bel representative

-Partnered with Engineering to resolve operations issues

-Supported SOP documentation

-Reduced operations errors

-Learned and used NBC/Universal internal applications daily RetroTV Network Traffic Director/OSi Database Project Manager (Contracted) at Luken Communications

February 2009 - April 2009 (3 months)

-Project Manager implementing broadcast scheduling, inventory and billing relational database

-Re-launched a network and 35 affiliates in only six weeks (typically a six-month project scope)

-Recruited and trained supporting traffic staff

-Trained network staff and affiliate users on Harris OSi broadcast/financial software

-Recommended standard operational procedures and guidelines

-Built SQL profiles

Senior Professional Services Consultant at Harris Corporation (now Imagine) May 2006 - July 2008 (2 years 3 months)

-Provided on-site and remote user training and customer support for Harris broadcast scheduling and billing applications: OSi, BMS (aka Enterprise, Encoda), TRANS/Act and Novar on site at client locations, via web- based applications and via telephone conversations.

-Worked on call center teams between client assignments

-Managed database migrations, hub centralizations and software implementation integrations. Trained users in functionality. Facilitated discussions between clients, third-party vendors and Harris.

-Help desk support between implementations

-Provided user-testing documentation for new software releases. Also provided web-based training on new release databases for trainers out of the office.

-Tested software fixes. Identified bugs and provided supporting documentation. Tested existing bugs, as requested, to provide additional documentation.

Network Operations, Manager, Cartoon Latin America Traffic at Turner Broadcasting September 2003 - March 2006 (2 years 7 months)

-Co-PM for migration of Intl. Ops department; created custom training manuals for BMS (Enterprise, Encoda); trained new staff; converted data for new automation integration; partnered with vendors for additional training; defined, captured and reported project metrics for Exec Mgmt.

-Managed 20-25 employees; produced daily logs for six networks; tracked and approved vaca requests, P/T & S/L; Monitored and maintained OT budget; Interviewed & hired staff; partnered with Exec Mgmt & HR for Page4

employee performance & behavior concerns; wrote performance reviews & recommendations for promotions

& pay increases.

-Primary liaison with internal & external departments & vendors.

-Served on Exec steering committee for internal dbs (only member below a Director level).

-Co-designed and implemented employee R&R program: designed & maintained inventory db; provided monthly reports to Execs; designed certificates; wrote guidelines & trained management; managed budget; supported R&R web page; maintained display case & storage. Multiple/Volunteer/General accomplishments at Turner Broadcasting October 1987 - March 2006 (18 years 6 months)

-Planned, budgeted and co-hosted various staff celebrations and team building events.

-Served as an Ambassador on the Turner Volunteers Community Relations Advisory Board (and other volunteer committees for more than 17 years). Built relationships with numerous non-profit organizations and gained exposure for Turner Broadcasting within the Atlanta-area communities. Managed a major project each year for Turner Volunteer Day. Recruited participants within and outside the company. Turner Volunteers has been recognized multiple times for outstanding achievements in Corporate Community Relations.

-Initiated and maintained the Turner Volunteers tradition: Adopt-a-family for Christmas. For Network Origination: designed a database and provided reports to executive staff on the success of the program. Network Operations, FCC Children's Programming Compliance Specialist at Turner Broadcasting October 1996 - September 2003 (7 years)

-Partnered with Mgmt, Legal council and S& P to create standardized FCC compliance forms.

-Defined & performed daily QC procedures for Traffic; Published fully-compliant Cartoon Network logs for 6.5 years; managed placement of commercial inventory valued in millions of dollars.

-Trained all new Sales Ops, Traffic and MC staff on FCC KidVid laws.

-Created & maintained animated characters library to manage on-air media content

-Pioneered & partnered in developing a KidVid db with reporting capabilities; defined scope, classified data, mapped relational data and standardized data input.

-Screened all Cartoon Network, Boomerang, TNT and TBS programming and creative materials for licensed character usage. Input findings in db.

-Screened all commercials for licensed character usage. Input findings in database.

-Launched Boomerang network.

-Cross-trained in all traffic & sales ops jobs; back-filled as needed. Network Operations, Master Control Supervisor at Turner Broadcasting June 1994 - October 1996 (2 years 5 months)

-Supervised a staff of 4-6 team members.

-Provided technical, production & automation software training for new hires.

-Primary liaison with internal and external departments. Page5

-Cross trained with other networks control room supervisors for emergency relief.

-Collaborated with Engineering for routine preventative maintenance.

-Launched Cartoon Latin America and Cartoon Asia

-Worked with Sony, Louth & Pro-bel automation systems

-Generated a daily operations report.

-Generated weekly staff schedule for all shifts

-Trained subordinates in supervision; worked in crew rotation to provide supervisory experiences for team members.

-Provided comforts for crew: disposable cutlery, dishware, napkins, condiments and treats.

-Encouraged staff to suggest and participate in various theme days (college T-shirt day, Halloween, funny hats, cruise wear, etc.)

News Operations CNN HN at Turner (Turner Broadcasting System, Inc) October 1987 - June 1994 (6 years 9 months)

-Technical support for studio and master controls-camera, robotics camera, teleprompter, audio, graphics, tape playback and technical direction/switching

-Business news coordinator – Primary liaison between newsroom and New York bureau for live updates M-F.

-Production crew for CNN World Report (as needed)

-Launched live CNN Business News Updates [on Headline News], CNN en Español, CNN Airport Network, CNN Checkout Channel, CNN McD-TV

-Provided technical and production training for new hires.

-Relief Supervisor (as needed)

-[Unofficial] Queen of double shifts

Timeliness was critical in a predominantly live news operation. I consistently arrived early for work, stayed until I knew all operations posts were covered, worked unexpected overtime to cover shifts and cross trained whenever possible.

Director at Wrbl

April 1984 - October 1987 (3 years 7 months)

Studio and production director for small market CBS affiliate. Supervised a staff of four team members. Wrote and produced commercials as well as original programs. Directed live studio shows including news. Skills & Expertise

OSi Traffic & Billing system (Expert, 5 years experience) WideOrbit Media Sales (Intermediate, 3 years experience) Matrix for Media (Advanced, 3 years experience)

Traffic, Financial, Fulfillment software training and implementation

(Expert, 15 years experience)

ReQlogic (Advanced, 2 years experience)

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Software/Data Systems Migration Project

Management

(Expert, 20+ years experience)

Project Management (Advanced, 20+ years experience) Staff management (Advanced, 8 years experience)

FCC Children's Television Compliance (Expert, 7 years experience) Market Advisor by Kantar (CMR/TNS) (Advanced, 3 years experience) Client Support (Advanced, 20+ years experience)

Vendor Facilitation (15 years experience)

Mutliple relational traffic/fulfillment/inventory/ logistics systems

(Advanced, 20+ years experience)

WebEx-remote meetings and training (Intermediate, 5 years experience) Adify digital/online/web traffic & billing (Beginner, <1 year experience) ABC, NBC and Turner Broadcasting network

proprietary systems

(Advanced, 15 years experience)

Broadcast Master Control Operations Management (Advanced, 20+ years experience) Snell Morpheus Automation (Advanced, 2 years experience) Call center/phone technical support (Advanced, 3 years experience) Multiple Travel & Expense software applications (Intermediate, 7 years experience) GripIt! media/promotional planning (Beginner, 2 years experience) Network launches (Expert, 20+ years experience)

BMS (DOS-Enterpise/Encoda) (Expert, 6 years experience) MediaLine (DOS)-National Sales support (Advanced, 2 years experience) BIAS (DOS) (Advanced, 7 years experience)

TRANS/Act (Advanced, 1 year experience)

Paradigm Traffic & Billing (Beginner, <1 year experience) Training

Project Planning

Broadcast

Networking

Applications

Television

Team Building

Operations Management

Multimedia

Troubleshooting

Leadership

Budgets

Staff Management

Camera

Product Management

Software Documentation

Public Relations

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Event Planning

Customer Support

Integration

Management

Broadcast Television

Coaching

Education

Columbus State University

BA, Theatre and Communications, 1982 - 1987

Activities and Societies: Proposed and established an accredited internship with The Springer Opera House, the official State Theater of Georgia. Apprenticed with the Business Manager to learn theater and non-profit management. Served in various elected offices for the Studio Theater Club. Initiated fund-raising activities, managed budgets, solicited in-kind donations, recruited volunteer ushers and served as club chair in the student government association.

Turner Professional Development Center

Certificate(s), Project Management, Negotioation, Facilitation, 1988 - 2003 Jordan Vocational High School

Diploma, 1978 - 1982

Activities and Societies: Yearbook photographer and layout designer; Drama Club; Army JROTC Officer; DAR award for Leadership and Volunteerism

Organizations

Kidney Walk Atlanta

Team member; Team Captain, Cox Media Group

February 2013 to May 2014

http://donate.kidney.org/goto/MelanieBrightwell

Interests

historical clothing reproduction, halloween costuming, cinema, adventurous dining, traveling the USA Projects

Kidney Walk Atlanta

March 2013 to Present

Members:Melanie Brightwell, Jennifer Cameron

In addition to promoting awareness of the kidney walk and recruiting team members, I am hosting a fund- raising auction: http://www.32auctions.com/MelanieBrightwell Volunteer Experience

Docent at Jimmy Carter Library & Museum

September 2005 - March 2006

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Trained volunteer tour guide for the Presidential library. Media Relations and Technology Team volunteer at Atlanta Centinniel Olympics Games April 1995 - September 1996

Work at the Georgia International Horse Park supporting Motorola and Xerox communications teams as well as the AIB (Atlanta International Broadcast) technology team for broadcasting equestrian events. Also served as a communications messenger to the VIP guest tent. Team captain, CMG, Atlanta Walk at National Kidney Foundation February 2012 - March 2013

Recruited walkers, designed event web pages, designed online auction and collected donations, Top 10 city- wide individual fund-raiser for two consecutive years, event captain, set up handicap rest tent Volunteer Work at Atlanta Habitat for Humanity

February 1995 - February 2014

Volunteer carpenter, painter, photographer and Team Lead for more than a dozen home builds. Volunteer at Atlanta Hospital Hospitality House

April 2001 - September 2003

Organized a volunteer day with Turner. Cleaned, painted and landscaped facility. Donated clothing items, toys, food and operational supplies. Personally cooked Thanksgiving dinner one year. Also decorated house for Christmas. Restocked pantry items.

Turner Volunteers / TCG ( Turner Community Group) at Turner (Turner Broadcasting System, Inc) March 1988 - March 2006

Employee volunteer boards supporting Atlanta schools, retirement homes, shelters, environmental groups, long-term medical care facilities, museums, libraries and other non-profit organizations. Lead two or more annual events teams. Recruited volunteers, solicited gifts and in-kind donations and managed event budgets. Organizations won recognition for service to Atlanta area residents. Received a special outstanding voluntary services award. Twice nominated for outstanding Time-Warner employee volunteer. Page9

Melanie Brightwell

Technology tamer

*******.**********@*****.***

16 people have recommended Melanie

"Melanie was a member of our sales support staff at WSB-TV. I always enjoyed working with Melanie. Melanie possesses many valuable qualities but there were a few that stood out. She has a relentless attention to detail and a true desire to deliver quality work. In addition, Melanie took pride in understanding not just her role but clearly put thought toward the broader goals of the organization and it showed through her desire to ask the right questions and pursue continued learning. "

Richard Manno, Account Executive, Cox Media Group, managed Melanie indirectly at Cox Media Group

"I worked with Melanie while training Crawford personal on the new Morpheus automation system from Probel. She was extremely helpful, professional and understanding. Managing the logistics of numerous shift workers ensuring they all received the training in the allocated time was not easy. She understood clearly the needs and skills of her staff on an individual basis which helped me no end and was also the perfect person to discuss the workflow and strategies employed by Crawford which had to be relayed to the staff. It was extremely helpful to have someone so intelligent and most of all understanding of not just the requirements but the logistics of training a large workforce. It was a delight working with her and made my job so much easier and happier. She was one of the key reasons I enjoyed this particular job so much!"

Gino Marcangelo, was with another company when working with Melanie at Crawford Communications

(acquired by Encompass Digital Media in 2010)

"I endorse Melanie as a seasoned professional. During the time Melanie worked for me as a shift supervisor she demonstrated remarkable leadership skills, consistent reliability and a sincere desire to motivate and guide her peers and co-worker toward achieving success."

Robert Westall, managed Melanie at Crawford Communications (acquired by Encompass Digital Media in 2010)

"I was always impressed with the industry knowledge that Melanie had. I would frequently rely on her as a source for important information, especially in reguards to best practices, and broadcast industry standards. Her abilty to grasp information was impressive, but she could also interpret and disseminate the information in a usable form. She could create great training documents, notes or instructions that anyone could follow. She is not afraid of hard work, and will do whatever it takes to get the job done. She always goes the extra Page10

mile to get the job done right. I would recommend her to anyone, and would love to have an opportunity to work with her on any future endeavor."

Kathy Blough, worked directly with Melanie at Harris Corporation (now Imagine)

"Melanie is a very gifted professional. She is one of the smartest people I have ever worked with. Her expertise in Broadcast Operations is well documented. Melanie was always an invaluable resource to me with several projects from the very challenging governement KID VID guidelines to any Traffic question on any system out there. She was very helpful to me on my transition from domestic to international operations. Melanie is a very hard and intense professional that I would love to be on any team I'm on. Her job knowledge, attention to detail and organizational skills continue to be great assets for her and any organization would be fortunate to have her on their team."

I. Ken Fennell, worked with Melanie at Turner Broadcasting

"Melanie is a very thorough, detail oriented individual. Melanie is very proactive worker, and she will take the lead in resolving issues."

Mike Dynes, worked with Melanie at Turner Broadcasting

"Melanie was a dedicated, detailed and dependable manager. She completely understood the workflow, process and procedures of the department. I could always count on her to catch issues with our logs before they were printed and handed off to Master Control. Beth Smith"

Beth Smith, managed Melanie at Turner Broadcasting

"During the time I worked with Melanie she demonstrated sincere enthusiasm and passion for creative thinking, a positive perspective and willingness to reach out in support of clients and co-workers alike no matter how taxing the task at hand. These attributes tend to attract those around her and making her an inspirational and natural leader."

Robert Westall, worked directly with Melanie at Turner Broadcasting

"Melanie is a detailed-oriented person. She handles her responsibilities with devotion and pride. Melanie traffic systems and the business of television very well. She is dedicated and is willing to work hard for the team."

Marc E. Harris-PMP, managed Melanie indirectly at Turner Broadcasting

"I had known Melanie Brightwell before, from my network of personal friends. She always seemed like a nice and friendly person. You can never be totally sure, however... While Melanie and I were both involved with the Peachtree International Film Society, I found that Melanie was indeed not only nice and friendly, Page11

but also reliable and trustworthy. When other volunteers failed to show up, Melanie was there. When the hours got late, Melanie was there. When we had to rely on someone to man the box office and trust with the cash, Melanie was there. While this was indeed volunteer and not paid work, Melanie's reliability and trustworthiness shown through. Oh, wait a minute... Volunteer work actually shows these MORE than paid work, because it shows a person's true inner nature, rather than their nature when a paycheck is at stake. So, I've already decided that next time I'm looking for paid workers matching Melanie's skill sets, Melanie will be on the top of my list!"

Helmut Forren, managed Melanie at Turner Broadcasting

"I am delighted to recommend Melanie Brightwell for a position with your business. In my experiences with Melanie over seven years, I have found Melanie to be bright, articulate and very focused on Customer Service. Melanie is one of those people who is committed to excellence, willing to put in the extra time and looking for feedback to ensure that she is providing appropriate solutions in a timely fashion. Melanie is skilled at collecting, analizing and reporting data. She is creative in her presentations. She is an excellent communicator and a valuable member on any team. She also has the ability to work independently and is an efficient self starter. Please feel free to contact me if you require additional information."

Kelly Buccino, managed Melanie indirectly at Turner Broadcasting

"Melanie was great to work with when I was in Cartoon log management. She was the FCC Children's Programming Compliance Specialist which is a very important job at Turner Broadcasting. Melanie new her job backwards and forwards. She was always very willing to help, always very willing to patiently answer a million questions a day and was always a great resource for the network. Melanie was also very visible and very devoted public service volunteer and chaired several projects for Turner Volunteer as well. I would highly reccomend Melanie for any job

Beth Powell, worked with Melanie at Turner Broadcasting

"Melanie was a great person to have on the team at Turner. She's a detail-oriented, results-driven person who likes to achieve the goals set for her and the department. I could always rely on Melanie to not only accomplish a project but bring forth new ideas and suggestions."

Michele Rhyne, managed Melanie at Turner Broadcasting

"Melanie worked with me during the start up of the Cartoon Network broadcast operation. She was incredibly conscientious and meticulous in performing her duties. Melanie has always had a passion to be the subject matter expert in any area that she is assigned. You can rely on her to master the area that she is assigned and desire to take on more."

Steve Galbreath, managed Melanie at Turner Broadcasting Page12

"Melanie is one of the hardest working, most organized person I have ever worked with. If you want a job done right, give it to her. Her ability to learn new equipment with ease adds to her value at any company. You simply won't go wrong if you hire Melanie."

Kimberly Daniel, worked with Melanie at Turner (Turner Broadcasting System, Inc)

"Melanie is a dedicated, hard working, detail oriented professional. I had the honor of working with here at both CNN Headline News and at Turner Entertainment. Melanie has a great ability to create workflows and implement them well to get the task done. I would recomend her for any leadership role. Stephen Iverson"

Steve Iverson, worked with Melanie at Turner (Turner Broadcasting System, Inc) Contact Melanie on LinkedIn

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