Customer Service Manager

Vera Langford Acquaye

**** ***** *********** **. *********, GA 30815 C: 706-***-****

**********@*****.***

Office Manager

Dedicated, Results Oriented and driven professional who offers over 10 years in Management experience with outstanding organizational and multi tasking skills. Adept in bookkeeping and expense handling. Eager to bring strong administrative skills to a growing company in need of a top level support. CORE STRENGTHS

Bookkeeping

Purchasing/Inventory Management

Payroll Processing

Database Administration

Troubleshooting

Effective Communication

Customer Service/ Relation

Quality Assurance/Control

Key Holder

Cash Register Operations

Team Building/ Staff Training

Time Management

Computer Skills: Microsoft Office, POS systems, Payroll systems, Data Entry, 10 key Calculator WORK EXPERIENCE

Sitel Augusta, GA May 2014 – June 2015

Customer Care Associate

Handled high call volumes for inbound calls from customers who are inquiring information pertaining to their mobile cellular or mobile data devices

Obtained and examined all relevant account information to assess validity of complaints and to determine possible causes such as extreme weather conditions that interfered with telecommunication signal

Troubleshoot devices to ensure they are working properly, completed new activations, port ins, and device changes

Maintained records of customer interactions and transactions, recording key details of customer inquiries, complaints, and comments, as well as actions taken

Received payments and research misapplied payments enrolled customers in an auto pay program in a timely manner while providing excellent customer service

Provided effective and timely resolution of a range of customer inquiries strive for one call resolution of customer issues

AAFES Fort Gordon, GA December 2006 – January 2011 First Assistant Manager

Processed and tracked purchase orders, maintains records of orders and inventory and follows up with vendors on shipment and delivery and payment

Compiled employee time, production, and payroll data from time sheets and other records for 35 associates and third party assistant managers

Ensured timely payments of vendor invoices perform weekly/monthly inventory

Coordinated scheduling with other managers and employees to provide effective service to customers.

Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications.

Implemented new company policies and procedures by developing plans and instructing staff

Provided direction to shift leaders, and staff to achieve restaurant goals. AAFES Fort Gordon, GA March 2002 – December 2006

Restaurant Manager

Entered information accurately from a variety of sources into a computer database

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Ensured operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, evaluating new equipment and techniques.

Effectively managed payroll and timekeeping, for 11 associates and 2 supervisors, utilizing payroll software

Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies

Greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Prepared reports at the end of the shift/week, including staff control, food control and sales.

Appraised personnel’s performance and provide feedback to keep them upbeat and productive. EDUCATION

Augusta Technical College Augusta, GA

Associate Degree in Applied Technical Management

References and Supporting Documentation Available Upon Request

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