Customer Service High School

Carly Greenlee

Switchboard Operator

Los Angeles, CA

**************@*******.*** - 251-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Switchboard Operator

McConnell Automotive - April 2015 to Present

Working in a fast paced, upscale, sales environment. Greeting customers and directing them to their desired department. Answering the phones and using telecommunication skills to speak with customers. Assisting in the office cashiering or processing service and sales documents into the computer. Choreographer

Causey Middle School Drama Department - January 2014 to Present Responsibilities

I choreograph and instruct children that have an interest in theatre. Accomplishments

One little girl I taught has moved on to acting, she's taken on small roles on Disney Channel and now is on a tv show. The kids enjoy learning new things. Theatre gives kids a sense of self-confidence that they take with them beyond middle, high school, and college and are able to apply their skills in their every day lives. Skills Used

Working in a fast paced environment. Having to be extremely patient. Providing clear instruction. Insuring the safety of children and well-being. Working closely with the small, but effective entertainment and arts industry in my town.

Event Chair

Student Government Association- Faulkner State Community College - Bay Minette, AL - August 2014 to December 2015

As an Event Chair, I was in charge of coordinating and working with a team to create events and activities around campus. I worked on everything from sporting events, to holiday parties. We did lots of community service through out the lower Alabama region and did many charitable events. I conducted a Christmas party for the school and did a coat drive for the homeless, along with a coinciding food drive, and two Angel Trees for students to donate gifts for children. I found a true passion for Event Planning and Coordinating through my time working as Event Chair.

Receptionist/Traveling Receptionist

Premier Medical - August 2013 to April 2014

Responsibilities

My responsibilities including providing patients a quick and easy check in experience. I recorded patient demographics and adhered HIPPA and safety regulations and guidelines. I worked multiple doctors boards and went out of town with multiple doctors. Going out of town with the doctors to different offices meant that I had to multitask in the office during regular work hours and get everything ready for patients and the doctors for the next day. I checked in and out patients, recorded demographics, and checked insurances. I worked at a specialist office and worked so closely with the doctors that it was almost a personal assistant type job. Accomplishments

I was promoted to a traveling receptionist position within the first month of working at the office. Skills Used

Working in a fast paced environment. Working under pressure. Adhering to policy. Telecommunications. Being able to work as a team, as well as, independently. Memorizing and working with health insurance information and EMR coding. Customer service. Adjusting my day to day routine to fit what each doctor preferred. Cashier

Winn Dixie - July 2011 to December 2011

Responsibilities

Providing a quick and easy check out of customers. Accomplishments

Cashier of the month, multiple times.

Skills Used

Customer service.

EDUCATION

High School Diploma

Baker High School

2013

Communications

Faulkner State Community College

SKILLS

Microsoft office, Communications, Customer Service, Problem Solving, Efficient, Telecommunications, Motivated, Powerpoint, Word, Excel, Public Speaking, Receptionist, Switchboard, Working in a fast paced environment

ADDITIONAL INFORMATION

Skills Summary

-Working well in a fast paced high intensity atmosphere

-Ability to verbally communicate with persons inside and outside workplace

-Quick problem solving and decision making

-Ability to easily obtain information and apply it to job

-Planning, organizing, and prioritizing work

-Providing efficient, industrious, and honest work

-Self-motivated and ability to work in team setting

-Ability to perform tasks under pressure

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