Manager Customer Service

Gregg R. Bigleman

*** ******* **

Lexington, SC *9072

Phone – 803-***-****

EMAIL ********@**********.***

EDUCATION

Doctorate in Motivational Management - Kennedy-Western University

Masters in Business Administration - Kennedy-Western University

BS in Business Administration - Limestone College

Midlands Technical College - Associate Degree Industrial Engineering

Six Sigma Black Belt, Lean Green Belt

EXPERIENCE

Global Operations Manager, April 2004 - Current

Kennametal, Inc.

$50M division of the world’s 2nd largest tooling manufacture.

Full P&L and Growth responsibility for all Services CPP-TM operations (11 countries, 25 sites).

EBIT improvement by 953bps in 12 months,

22.5% Revenue CGAR over 5 years with 41.5% growth the last 12 months.

$2M in Lean savings in 3 years, with 24% global inventory reduction

Best in Customer Service recognition 6 of the last 7 years.

Director of Operations, May 2002-April 2004

QualServ Corporation, Columbia, South Carolina.

$50M division of the fourth-largest restaurant equipment manufacturer with $200M in global sales.

Responsible for all manufacturing/warehouse/distribution/supply chain functions.

Increased Manufacturing Gross Margin by 37.4%.

Implemented cost-reduction processes resulting in $1.1M savings.

Operations Manager, April 2001-May 2002

Thermal Engineering Corporation, Columbia, South Carolina.

Diverse manufacturing facility of infrared technologies for process machinery and commercial & consumer cooking units. $24M in sales revenue.

Lean & IE principles to Increase Productivity over 30% with existing manpower.

Supplier empowerment resulting in 72% reduction in raw materials.

Implemented cost-reduction processes resulting in $900,000 savings.

Increased on-time deliveries from 19% to 97%. Distribution supply chain responsibility

Operations Manager, July 1998-April 2001

Metso - Nordberg, Columbia, South Carolina.

Responsible for a 450 member team, manufacturing profitability of a multi-facility organization with $80M in sales, including all manufacturing functions in Columbia, SC and Gastonia, NC.

Manufacturing Department Manager, March 1990 – July 1998

Fairmont Tamper, West Columbia, South Carolina.

Responsible for 24/7 fabrication, welding, and supporting departments, from raw material receiving through shipping. 250 member team. 80% inventory reduction through suppler empowerment.

Business Manager, April 1987-March 1990

Roper – American Yard Products, Orangeburg, South Carolina.

Total management responsible for all manufacturing functions within Sub-Assembly, (purchasing, stamping, welding, assembly, ME, maintenance, QA, scheduling). 2000 mowers & 750 tillers per day.

Sr. Industrial Engineer, September 1977-April 1987

Tamper, West Columbia, South Carolina

International supplier of railway track maintenance equipment and services for railways worldwide. Global sales of $1.6 billion.

SUMMARY

Experienced manager of manufacturing facilities in diverse roles exceeding 39 years.

Effective coach & leader. Sound managerial, communication, and organizational skills.

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