Service Manager

Kadean Peart

*** **** **** ******

Brooklyn, New York 11226

347-***-****

E-mail: ******.*****@*****.***

OCCUPATIONAL GOAL: To obtain a challenging position in a business environment with responsibilities and the opportunities to utilize my skills in assist with the growth of the company.

EDUCATION: Medgar Evers College, CUNY Brooklyn, NY

Bachelor of Science – June 2011-2016

Major: Nursing

WORK EXPERIENCE:

Sept 2010 – Present GC-Productions Brooklyn, NY

Youth Advocate

•Provided case management of 9th grade students with risks of promotion to 10th grade

• Met with students individually to create academic service plans for current school year

• Collaborated with interns and staff to recruit new program participants

• Assisted with the implementation of activities and groups to build students academically and

socially

Sept 2003 – Jan 2015 Tru Flavaz Corporation Brooklyn, NY

Assistant Manager

• Supports all activities associated with the daily operation of the company

• Enter orders and create invoices for customers

• Perform payroll functions

• Develop marketing plan and communication strategy

• Create expenses / revenue budgets for all new business sources and track all expenses

• Ensure that each customer receives outstanding service by providing a friendly environment,

• Maintain an awareness of all promotions and advertisements.

• Train new sales staff in basic operations and procedures

• Update managers by consolidating, analyzing and forwarding daily action summaries

May 2003 – Dec 2014 GCP Outreach Brooklyn, NY

Retention Specialist

•Conducted intakes and assessments for incoming participants

• Responsible for the input of new program participants’ information into the agency database

• Provided follow up to participants through meetings, phone calls and mailed correspondence

• Updated the agency’s database with case notes on phone discussions, meetings and reported

• Facilitated weekly Job Readiness Workshops for unemployed program graduates

• Conducted home visits to clients unresponsive to program staff outreach

Skills

Inventory, filing, policies and procedures, technically and computer proficient; Microsoft Operating Systems, Excel, Office, Adobe Acrobat, Troubleshooting Ticketing System, troubleshooting, PC Moves, Hardware Installation, Software Configuration.

COMMUNITY SERVICE: Voluntary Studentat Advocacy & Support Services (SASS) Center

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