Customer Service Manager

Alexander Talavera

*** ********* *****, **********, ** 06040, 860-***-****,

*****************@*******.***

Building and Grounds Maintenance / Property Manager / Material Handler / Clerical / Laborer on call 24 / 7 / Customer Service / Service Technician / President of Small Business Ware Washing Installation & Repairs / Asst. Superintendent /

Superintendent

SUMMARY

• 20+ years experience property manager/maintenance

• Supervise up to 90 workers - maintain 12 buildings and up to 10

Surrounding acres with an emphasis on safety

• Installation and repair

• Electrical - cables, junction boxes, light switches and outlets

• Plumbing - showers, toilets, sinks, fixtures, metal and plastic

Pipes

•Carpentry - linoleum / ceramic tile / hardwood / sub flooring,

Framing, decks, cement work, drywall,

Siding / window / door replacements, painting, renovations, demolition,

Roofing, hand / power tools

And construction site clean-up

• Install catch basins on sewer lines

• Remove septic tank concrete pipes and replace with plastic pipes

• Flush out sewer pipes and drains

• Test water / high pressure steam lines and valves for leaks

• Test / repair fire sprinkler and alarm systems

• Install cable television and internet connections

• Operate floor wax stripping / buffing machines, sweep / mop / vacuum

Floors, empty trash and sanitize restrooms

• Operate snow plow trucks / blowers, mowers, trimmers, blowers,

Shovel snow, rake leaves, plant / maintain trees / bushes / flowers /

Grass, mulching, maintain clean grounds and cleaning gutters

• Microsoft Word, Excel, PowerPoint and Internet

• Valid CT drivers license - excellent safety record

• President of Small Business

• Customer Service

• Service Technician

• Asst. Superintendent

• Superintendent

• Install / Repair / Deliver Soap Products and dispensing equipment for dish machines and Laundry Machines

for Hospitals, Restaurants, Hotels/Motels and Convention Centers covering the New England, New York and

New Jersey Areas

EDUCATION / CERTIFICATIONS

Cardio Pulmonary Resuscitation - Automated External Defibrillator Certificate 2012

First Aid Certificate 2012

American Healthcare Academy, Manchester, CT

4 Certificates in Interpersonal Skills and Health Issues 1994 - 2011

Electrical Certificate 2010

Building Maintenance Certificate 1996

GED 1996

Plumbing Certificate 1995

Carpentry Certificate 1995

Safety Training 2014

Back Injury Prevention 2014

Hazard Communication 2014

Preventing Slips, Trips and Falls 2014

Lockout-Tag out 2014

Ladder Safety 2014

GHS Labels & Safety Data Sheets 2014

OSHA 10 2014

2-Hour Asbestos Awareness Training 2014

House Keeping 2015

Personal Protective Equipment 2015

ARS Restoration Specialist 2015

Blood Pathogens 2015

Kevin Mitnick Security Awareness Training 2015

Fire Extinguishers 2015

Preventing Hand Injuries 2016

WORK EXPERIENCE

Building and Grounds Maintenance

Laborer / / Clerical / Material Handler 1994 - 2010

Property Manager 2010 - 2012

The Housing Authority of the City of Hartford 2012 - 2013

President of Small Business Ware Washing Installation and Repairs 2013 - 2014

Asst. Superintendent SHP Management 2014 - 2016

Superintendent SHP Management 2016 - Resigned

Building and Grounds Maintenance / Property Manager/ Laborer / Asst, Superintendent on call 24 / 7/ Superintendent

• Installation and repair

• Electrical - cables, junction boxes, light switches and outlets

• Plumbing - showers, toilets, sinks, fixtures, metal and plastic

Pipes

• Carpentry - linoleum / ceramic tile / hardwood / sub flooring,

Framing, decks, cement work, drywall,

Siding / window / door replacements, painting, renovations, demolition,

Roofing, hand / power tools

And construction site clean-up

• Install catch basins on sewer lines

• Remove septic tank concrete pipes and replace with plastic pipes

• Flush out sewer pipes and drains

• Test water / high pressure steam lines and valves for leaks

• Test / repair fire sprinkler and alarm systems

• Install cable television and internet connections

• Operate floor wax stripping / buffing machines, sweep / mop / vacuum

Floors, empty trash and sanitize restrooms

• Operate snow plow trucks / blowers, mowers, trimmers, blowers, shovel

Snow, rake leaves, plant / maintain trees / bushes / flowers / grass,

Mulching, maintain clean grounds and cleaning gutters

• Supervise up to 90 workers - maintain 12 buildings and up to 10

Surrounding acres with an emphasis on safety

• Construction site clean-up

Material Handler

• Perform in-service training

• Assemble / disassemble scaffolding, furniture, shelving and

Cardboard boxes

• Operate hand held scanners to inventory merchandise

• Place labels on packages

• Driver’s helper, GPS, map reading, forklift / pallet jack operator,

Processing invoices / work orders, inventory, shipping, receiving,

Stocking, order selecting, loading / unloading trucks, hand packing,

Wrapping and palletizing

Clerical

• Data enter order requests, Manage accounts

• Operate photocopier and collate paperwork

President of Small Business

• Customer Service

• Service Technician

• Install / Repair / Deliver Soap Products and dispensing equipment for dish machines and Laundry Machines

to Hospitals, Restaurants, Hotels/Motels, Schools, Convention and Training Centers covering the New England, New York and New Jersey Areas

• Data enter order requests, Manage accounts

Asst. Superintendent / Superintendent

Maintained the Operations and policies and procedures of site, on call 24/7, snow removal, work orders, supervised contractors, order materials needed, Inspections as well as other duties needed to assure a safe and healthy environment

Maintained efficient operations of and the upkeep of the properties buildings and grounds in a supportive role.

Monitored and maintained all buildings systems as assigned - includes plumbing, HVAC, lighting, electrical, general carpentry and roof maintenance.

Responsible for completion of all maintenance service requests as assigned.

Scheduled and completed "preventative maintenance program".

Coordinated and assisted in special projects as directed by the Property Manager.

Maintained and completed payroll time sheets and mileage reimbursement.

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