Office Manager

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Tommy Pope

*** ******* ***** **. *******, TN 37115

Home Phone: 615-***-**** Cell: 615-***-****

Email: ******@*******.***

Professional Highlights Installed first operational laptop in Metro Police Cars

Supported Information Services for Police Department and District Attorney's

Office

Professional Experience District Attorney's Office - Nashville, TN

_Apex Hiring Agency February 2013 till July 2013

Worked at Dell as a contractor on the Boeing Account for Apex

_Computer Sciences Corporation September 2008 till December 2012

_ Alorica Repair of HP Laptops for resale August 2008 thru October 2008

March 2007 till August 2008, Fast Teks Computer Service and Repair

_ Repair and Setup Desk Tops, Laptops, Servers, Software Application

2002-2007 Network Administrator

_ Instrumental in department's digital wiretapping transition

_ Set-Up 4 servers, 12 workstations with Pen Link application

_ Maintained (2) twenty-four port switches and ran wire to Police

workstations, printers and servers

Trouble-shot servers, desktops, laptops and printers

Maintained security of all networks

_ Responsible for the continuous updates of all servers and workstations

Nashville Police Department - Nashville, TN 1974-2002

Police Officer (1974-2002) Information Services Support (1992-2002)

Installed first operational laptop in patrol cars with use of CDPD Modems-

installation of these devices served as national models

Maintained installation of all applications used, and trouble-shot problem

areas

_ Oversaw maintenance of operating systems on both laptops and desktops

_ At present working as Teir1 Analysis at Dell Computers as a contractor for Apex since February 2013

31W Insulation

Start in November 2014 To May 2015

Answer help desk phone for the 40 substations Was hands on at main office in Millersville, TN

Repaired and setup Laptops and Desktops Hardware and Applications

Repaired and setup printers Setup new AD accounts and deleted them as people left

Was responsible for writing queries in Sql to resolve issues in an application call Job Track and

Microsoft Dynamics which I had no formal training in Was responsible for setting up new accounts

In Microsoft Exchange Server and deleting them and archiving them to make space on server

Was responsible for adding MAC address on wireless access points

Was responsible for maintenance and maintaining Symbol hand gun scanners

Had no formal training at this Location

Shoney's Restaurant - Nashville, TN 1970-1974

Manager

United States Marine Corps 1968-1974

Viet Nam Veteran

_ Two years’ active duty

_ Four years’ inactive reserve time

Honorably Discharged

Worked at UPS part time 20 hours a week sorting boxes started June 2015 until now

I do this to stay active and maintain health

I have a total of over 25 years’ experience in Desktop and Laptop support,

hardware and software

Have A+ Certification

Contact this candidate