Customer Service Office

KATHY PUREVICH

**** ************* **. ************, ** 46410

219-***-**** / *******@*******.***

ADMINISTRATIVE PROFESSIONAL

FOCUS: ASSIST AND MANAGE BUSINESS RELATIONS AT THE SENIOR LEVEL

25 Years of Experience as Administrative Assistance offering exceptional office operations support.

Proven record of Professional Knowledge and Successful Career Advancements.

PROJECT MANAGEMENT: Qualified to review and evaluate bid documents. Strong background in inventory management, cost effectiveness and cost reduction. Ensured billing practices, regulatory compliance and safety programs along with employee training. Communicate and coordinate responsible parties regarding business guidelines and high level of confidentiality.

RELATIONSHIP DEVELOPMENT: Strong Credentials and a proven history of on-time, on-budget and high-quality completions. Positive working relationship and primary point of contact between Management, Personnel, Clients, Vendors and other Industry Professionals. Ability to negotiate, resolve disputes and apply critical thinking in a timely matter.

KEY SKILLS

Time Management and Problem Solving

Ability to work in a Team Environment

Effective Meetings, Events and Project management.

Knowledge of Purchase Orders and Transfers - Bidding / Estimating / Proposals

Knowledge of Service Operations, Shipping and Receiving

Satisfy Customer Requirements and Relations

Basic Knowledge of Accounts Payable and Receivable - Bookkeeping & Finances

MS Office Professional, Outlook and PeopleSoft Software

Written & Verbal Communications

Demonstrate Proficiency with typing and PC skills.

Maintain a professional office and promote a positive image for the company

PROFESSIONAL EXPERIENCE

1st AMERICAN PROPERTY MANAGEMENT - Valparaiso, IN Accounting Clerk, 2015-2015

Maintained accounts payable and accounts receivable for a portfolio of properties.

Accounts Payable – enter invoices and process payments

Accounts Receivable – resident/tenant billing, cash receipts entry and write up of deposits, status change, form processing, resident tenant inquiries, prepare late notices.

Knowledge of Skyline Software

NISOURCE/ESIS – Merrillville, IN NiSource Corporate Insurance - Claims Assistant, 7 years 2005 - 2012

(ACE AMERICAN INSURANCE)

Provided General Liability and Auto Claims / Risk Management support to NiSource Corporate Insurance Department.

Maintained and organized files for strategic and confidential files.

Performed invoice classification and processed legal bills and client payments.

Maintained policy and procedure when important documents were sent out for FedEx and UPS. Co-ordinate and organize office activities and meetings.

Responsible for office supplies and service of machines.

Provided technical assistance to other staff in using various PC Based and mainframe applications along with APOLLO and OMNI and other

Certificate of Claims School and Licenses Achieved

(Department was moved to Corporate office in Columbus OH)

NISOURCE/ NIPSCO - Merrillville, IN Administrative Assistant to Supply Chain, 6 years, 1999 - 2005

Provided administrative/clerical support to the NiSource Corporate Services (Electric & Gas, NIPSCO) Materials Buyers, Contract Specialists and Central Stores Warehouse Manager. (Supply Chain Professional Staff).

Prepared and submitted Request for Proposals / Bids and Agreements. Revised Materials & Equipment Agreements as directed by buyer. Assisted buyers in expediting orders. Maintained and organized files for strategic and confidential files.

Performed invoice classification and processing payment for Warehouse Operations, materials and equipment. (Freight shipments, FedEx and UPS), maintaining policy and procedure. Investigated unmatched vouchers / procurement match errors.

Co-ordinate and organize office activities and meetings. Responsible for office supplies and service of machines.

Provided technical assistance to other staff in using various PC Based and mainframe applications, (MAPPS, (Materials, Accounts Payable & Purchasing System).

(Department was outsourced)

CAVINDER ELEVATORS – Merrillville, IN Executive Assistant to Vice President, 1998-1999

Provided administration functions to Vice President. Maintained and submitted bids on a regular basis. Created documents and data spreadsheets for weekly and monthly meetings. Scheduled appointments.

Administrative office support for 15 employees. Processed customer requests and created project files. Created and maintained accurate shop records, reports and schedules. Prepared and submitted expense statements for the shop workforce.

Performed invoice classifications and processing, payment, record keeping, maintaining policy and procedures, inventory control, customer service, maintaining office supplies and machines to entire office and warehouse.

(Company was sold)

STATE FARM INSURANCE – Merrillville, IN Secretary 1 Catastrophe, (6 month temp. position) 1997-1998

Secretary to 12 Catastrophe Team Adjusters, handling customer claims, due to severe storm damage.

Responsible for answering 12 Hr. Customer Service Calls.

Scheduled Adjuster/Customer appointments. Processed and issued drafts/checks, Mail, Faxes and Record Management.

Developed excellence in service between Adjuster and Customer

BETHLEHEM STEEL CORP. – Chesterton, IN Industrial Clerk - IT Dept., 1993-1999

Administrative Assistant to the Superintendent of IT Department.

Processed Purchase Orders. Bookkeeping, Mail, Faxing and Copy Center management.

Distribute Gate Passes.

Assisted in the United Way Campaign.

PROJECT HIGHLIGHTS

Received significant bonus in recognition of exceptional job performance and customer service. Continuing Education and achieve all goals.

Maintained a database of client contacts through Microsoft Outlook

Received and reviewed Purchase Orders for accuracy of pricing and unit of measures before processing.

Processed and maintained confidential electronic and paper Personnel Files. Processed data for payroll reconciliation reflecting sick days, vacation and personal time.

Prepared accounts payable, researched unpaid invoices and corrected invoice discrepancies.

Office Supply Management

Provided document management support to corporate employees. Prepared/Presented reports.

Interfaced and provided prompt assistant to clients.

Created excel log spreadsheets for quicker report access.

Managed a small one clerk office and warehouse operations without supervision

Multi-Tasking Expertise

EDUCATION & CERTIFICATIONS

Calumet College of St. Joseph – Whiting, IN - Religious Studies/Catholic Theology Certificate 1991.

Merrillville High School – Merrillville, IN - Graduate 1976

General Liability and Auto Claims School Certificate

VOLUNTEER

F.O.E (Fraternal Order of Eagles) – Ladies Auxiliary, VFW and American Legion

Madam Secretary – Glen Park Aerie Fraternal Order of Eagles 2413 - 2005-2006

State Chairperson Committee Representative - Fraternal Order of Eagles 2413, 2004-2005

District 1 - Madam President - Fraternal Order of Eagles - 2004-2005

Past Madam President – Glen Park Aerie 2413 Fraternal Order of Eagles (2 year term)

Handle invoices and all monies going to Charities and to the Aerie Indiana State.

Conduct weekly/monthly meetings and attended seminars throughout the State of Indiana.

Created monthly newsletters.

Raise money for various charities.

St. Peter & Paul Church - Merrillville, IN Religious Education Teacher, 13 yrs.

Designed lesson plans.

Wrote illustrated weekly newsletter. Maintained attractive classroom,

Bulletin boards and learning areas.

Participated in workshops in Creative Methods and Classroom Management.

PROFESSIONAL REFERENCES UPON REQUEST

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