Customer Service Administrative Assistant

Heather Heyser

***** ********* ** **, ***********, NM 87111 575-***-****

*******.******@*****.*** www.linkedin.com/heatherheyser.com

Education

Master of Arts; Communication Studies

New Mexico University – Las Cruces, New Mexico, USA

Member of CSGSA – Communication Studies Graduate Student Association

Bachelor of Science; Business Administration

University of Phoenix – Santa Teresa, New Mexico, USA

Highlights

Customer service-focused

Relationship building expert

Deadline-driven

Persuasive negotiator

Leadership

Flexibility and adaptability

Networking

Teamwork

Creativity

Presentation Skills

Accomplishments

Customer Service

Demonstrated professional etiquette and manners when interfacing with customers which resulted

in 75% improved feedback of customers

Resolved customer complaints by identifying problems and taking appropriate corrective action –

resulted in 75% increase in department’s efficiency.

Procurement

Managed a team of four professional buyers

Saved $4000 annually by sourcing most affordable material for manufacturing process

Established First In First Out protocols for all inventories

Database

Researched learned and presented an open sourced database program for approval to reduce

multiple single excel sheet tracking documents

Created company inventory database, verified, edited and modified current inventory levels,

purchasing needs, and shipping dates.

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Experience

September 2015 – Present Junior Buyer

Overhead Door Company of Albuquerque 5656 Pasadena Ave., Albuquerque, NM

Responsible for purchasing and administrative duties for four regional warehouses.

• Provides information regarding admissions requirements and program descriptions to prospective

students via phone, mail, and emails as appropriate.

• Review purchase requisition for accuracy and completeness.

• Routinely communicates information regarding supplier questions, price, and shipments to sales.

• Add lines to purchase requisitions when necessary.

• Assist with “hot orders” when there are multiple requests at one time, expedited requests when needed.

• Maintain procurement/receiving documents in systematic fashion.

• Maintain company supplier lists.

• Obtain logistic notes and arrange for shipment orders.

• Responsible for the receiving of goods and updating the BAAN system.

• Assist the Materials Manager with Inventory of Regional warehouses

• Research invoice discrepancies pertaining to purchasing.

• Complete and issue tax exempt certificates for new vendors.

August 2014 – January 2015 Administrative Assistant 1

UNM Continuing Education 1635 University Ave, Albuquerque, NM

Provided a wide array of registration services to prospective and current students.

• Provides information regarding admissions requirements and program descriptions to prospective

students via phone, mail, and emails as appropriate.

• Review, analyze, assess, process information, and records to help empower the prospective student

in choosing correct class.

• Accurately process all cash and credit cards for UNM Continuing Education and None for the Road

program. Monitor and resolve all credit card disputes and charge backs.

• Compiles various computerized spreadsheets detailing deposits and their appropriate ledger

accounts

• Prepares a variety of daily, monthly, and annual cash collections summary reports

February 2013- July 2014 Varied Professional

DM Dickason Temp Services 518 N.Telshor Blvd, Las Cruces, NM

Responsible for various job duties assigned per contract. Highly organized and flexible. Ability to multitask

and meet changing deadlines.

• Handle telephone calls and relay messages

• Oversee office’s filing and record management needs

• Attend meetings, take minutes of meetings and ensure that they are recorded properly and distributed

as instructed

• Prepare and distribute correspondence such as memos and letters

• Schedule meetings and prepare appropriate agendas for meetings and conferences

• Make sure that confidentiality is maintained for both verbal and written information

• Handle administrative issues and conflicts in accordance to varied company’s policies

May 2009 –January 2013 Procurement Specialist

Alaska Structures 301 Rea Blvd, Las Cruces, NM

Coordinated activities involved with procuring and scheduling goods and services, such as raw materials,

equipment, tools, parts, supplies for the company. Receive and verify incoming products for

completeness.

• Negotiation of prices on various raw materials and shipment quotes

• Provided purchase requisitions and purchase orders for goods

• Maintained computerized stores inventory records, which includes tabulating and recording data on

inventory costs and supply levels to ensure an accurate and cost efficient inventory of supplies.

• Accepted deliveries and reviews orders received for accuracy and condition of merchandise

• Requires frequent contacts with vendors and other designated purchasing staff from suppliers

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March 2008 – May 2009 Administrative Assistant

Computer Career Center 850 N Telshor Blvd, Las Cruces, NM

Responsible for administrative, secretarial and automation service for two directors.

• Performed timely and highly accurate data entry to ensure fastest turnaround possible for enrollment

of students

• Assisted faculty with grade submissions to ensure timely posting of students’ grades

• Composed, edited and sent newsletters to inform the community of school needs, projects, and

progress.

• Design templates to automate production of award letters and other common correspondence,

reducing generation time by 75%.

March 2006 – March 2008 Office Manager

Carol R. Burks, Ph.D. 301 Perkins Dr., Las Cruces, NM

Responsible for day to day office operations, coordinated and distributed daily, weekly and monthly

billing reports to the owner and billing department.

• Interacted with customers and health insurance companies regarding eligibility and payment issues.

• Preformed bookkeeping services, including accounts payable and expense reports, as well as maintaining petty

cash.

• Distributed mail, reviewed correspondence and composed administrative and court documents and

reports.

August 2005 – March 2006 Logistics Analyst 1

L&M Technologies 4209 Balloon Park Rd. NE, Albuquerque, NM

Responsible for the logistical processing of customer orders, includes coordination with vendors, sales

staff, customer service representatives, billing representatives, warehouse and shippers.

• Monitored inventory and analyzed requirements in order to develop strategies to achieve desired

delivery times and order fill rates.

• Provided the inventory, organization, and careful transportation of the materials and resources

needed by various government agencies.

Contact this candidate